Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to spray at my home. Whatever they sprayed was not effective. I hired another company to come out and spray and it worked on the first spray. They claim I owe $125 for another quarterly spray even though they didn't come out. I told them I wasn't going to pay because they didn't provide the service.

  Business Response

  Date: 02/10/2023

  After reviewing Mr. *****'s account, I do see that he signed up for treatments with us on 7/12/22. Mr. *****'s initial flush out service was provided on 7/13/22. I have attached a copy of the service completion form from this treatment. During this service, our technician went over what is called a "Welcome Letter". In this, it is explained that the treatment we were providing (the initial flush out service) would cause a slight increase in pests, as our product is meant to draw pests out of cracks and crevices and then they begin to die off. Our products used are not kill on contact products. We returned for Mr. *****'s first quarterly service on 8/9/22. No complaints of continued pest issues was mentioned. I have attached a copy of this service completion form as well. On 10/14/22, our office spoke with Mr. *****. He stated he planned on paying the balance, but wanted to cancel. Again, no mention of continued pest issues was mentioned. Our office questioned why he was wanting to cancel, as no previous complaints had been made. We did offer to return to Mr. *****'s home for a free treatment, but he refused and stated to cancel his service. He stated that he would pay for the treatment provided on 8/9/22. Unfortunately, Mr. ***** signed a service agreement with us, and if he chose to cancel prior to fulfilling this agreement, there would be a cancellation fee put in place. This was explained to Mr. *****, and he stated that he would not be paying the cancellation fee. Our office has attempted numerous times to reach out to Mr. ***** to rectify this situation, but have not received any responses. 

• Initial Complaint

  Date:01/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid them $100 for one time visit to spray for ants. They came back and I paid them more money. I ******* them and there are a lot of people that have the same problem. They came again on Friday, Jan. 20th. I would not let them spray. A rep called and would not listen to me. She said "shut up." I hung up on her after a while. She said if you don't complete your contract I will charge you $169. I called my credit card company about this.

  Business Response

  Date: 01/23/2023

  After reviewing Ms. ****'s account, I do see that our office made contact with her on 1/20/23 after our technician arrived for treatment. She explained to our office that she wanted to cancel because we did not treat the interior of her home, and that she had still been experiencing issues with ants, and described our service as "lousy". When Ms. **** was speaking with our rep, she was not told to "shut up".  It was explained that we were trying to help with her situation, but that if she did not accept the options made available to her, we would impose the $169.00 cancellation fee in accordance with her service agreement, and stated that this had been mailed to her. The options offered to Ms. **** were free return visits to help with any issues she was still experiencing, but Ms. **** refused. Ms. **** did sign a service agreement with us for 5 contracted services, and a copy of this agreement is attached. During Ms. ****'s initial service, the details of this agreement were gone over again with our technician. The agreement states that if for any reason the agreement is cancelled prior to the completion, a $169.00 fee will be owed. 

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: ********
  
  
  
  I am rejecting this response because: They have not told the truth, I have a card that was given to me  that shows 40.00 dollars and not 119.00 dollars any where.  I did not receive any information from the business until six months later.  I had everything paid for.  I requested for them not to spray and they sprayed anyway.  Do you owe for something that you requested for something that you asked not to be done.  I have called them three times and they did not answer the phone.  I have paid in full.  On 12/02/2022 tech arrived and the service was canceled and they sprayed anyway.  I told them that I would not be paying because I asked them not to come. 
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ***** ** *****

  Business Response

  Date: 01/03/2023

  After reviewing Ms. *****'s account, we have seen the following. Ms. ***** signed up for treatments with us on 6/11/2022. At the point of sign up, Ms. ***** was shown her Quarterly Service Agreement and signed said agreement with our sales representative. This service agreement included 1 initial treatment priced at $40.00 and 4 quarterly treatments priced at $119.00. Ms. *****'s first service was provided on 6/14/2022, where another agreement was signed with our technician. This second agreement is a recap of our Quarterly Service Agreement, and further breaks down the details of our Quarterly Service Agreement. This document is what we call a Welcome Letter. We called Ms. ***** on 6/14/2022 to follow up on the services provided, and answer any questions she might have, but she did not answer our phone call nor respond to our text message. I do see in Ms. *****'s account that she opted into a month billing option. This is something we offer to a lot of our customers. This breaks down the total service price ($119.00) into three monthly payment which would total $39.67 per month. When a bill is sent in the mail, a full balance is shown, but we only expect the $39.67 be paid each month, and this was explained to Ms. ***** on a couple of occasions. According to our billing records, Ms. ***** paid $40.00 via check in the mail, which our office received on 7/11/2022. We provided Ms. *****'s first quarterly treatment on 7/19/2022 (about a month after her initial treatment, as contracted), and this service was priced at $119.00, but again only a $39.67 payment each month was expected. Our office received a check payment via mail on 8/8/2022 totaling $40.00, which left a remaining balance of $79.00. We received no more payments from Ms. ***** until a check was received by our office on 11/30/2022 totaling $79.00. Because Ms. ***** still had treatments included in her service agreement, another treatment was scheduled for 12/02/2022. When our tech arrived, Ms. ***** let our technician know that she did not want the treatment. Our office reached out shortly after our tech left Ms. *****'s property to get her scheduled, but we did not receive a response to our call or text. Again, because Ms. ***** still had treatments included in her service agreement, she was scheduled again. Our technician arrived on 12/6/2022 and provided a full exterior treatment. After our tech had finish his exterior service, Ms. ***** came outside and told our technician that she would not be paying for the service. Ultimately, since a treatment was provided, payment was expected. Please bare in mind that we did send Ms. ***** notifications of our intended service on 12/5/2022 at 10:41 AM, and a reschedule or a cancellation was not requested. Our office contacted Ms. ***** on 12/21/2022 regarding payment, and she stated there was no month for her to give us, and we let her know that a cancellation specialist would be reaching out to her. We have mailed Ms. ***** copies of her service agreement and have attempted numerous times to rectify this situation, but each time we are able to get Ms. ***** on the phone, she informs us that she cannot talk because she is too busy to talk and will call us later, or claims that she does not know who we are. At this time, Ms. *****'s account account has been closed per her request, but a balance still remains and our office has continued to attempt to make contact with Ms. *****. There is an attached copy of Ms. *****'s service agreement for reference. 

  Business Response

  Date: 01/12/2023

  When our tech arrived on 12/2/22, and Ms. ***** cancelled the treatment, our office reached out to get her rescheduled. We did not receive a response, and ultimately due to Ms. ***** having a service agreement with us, the treatment was scheduled again. We did advise Ms. ***** when we reached out to reschedule, that it would be auto scheduled if she did not set a date with us. We also sent service reminders on 12/5/22, prior to our scheduled service on 12/6/22. Our office has reached out numerous times to offer solutions to Ms. *****, but have not been able to come to an agreement. I have, again, attached copies of Ms. *****'s service agreement. 

  Customer Answer

  Date: 01/30/2023

  My son took care of it.  He called them and took care of it.  They are not a good company to deal with.

   

• Initial Complaint

  Date:12/17/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had just moved here and had so many things happening all at once and suddenly a man came to my door and talked to me about bugs. I wasnt in the mood to argue about if I had bugs or not so I just asked him what he needed from me to spray for bugs today. He told me that it wasnt a contract or anything and assured me solidly it wasnt, I even asked to confirm he said they could spray once and they will be available for me if I needed another spray the next month because usually the first spray causes more bugs. Makes sense, so I signed. They keep coming to my house without an appointment or phone call and every time I would have no idea they were coming other than a note on my door that says cant go in the back yard because the gates secured ok #1 cause you werent invited Why are you here? One time they went INTO MY BACK YARD THRU THE **** AND LOCKED MY CHIHUAHUA IN THE HOUSE FOR 12 hours while I was at work because **** spotted in the back yard I have a dog door. If my dog wanna be snatched by a hawk, he made that choice. But why do I continually get charged because you #1 lied to me to my face that it wasnt a contract and #2 I have never made an actual appointment you just come because its a funny time and #3 you spray my yard like youd spray a cat on your table threatening to knock a glass off. Its terrible, I could walk outside on the daily and accidentally smash more bugs than the area they spray for. Im incredibly unhappy but apparently Im locked in to a contract no one asked me permission to be locked into. When I signed it was directly after payment for one treatment and it was a transaction signature: same as the when I bought food for my kids at the store. Not fair; horrifying business and Id rather have bugs in bed than lose as much money as I have and clearly will continue to lose. Im furious but helpless: thanks. Great job bug guys. Ruin peoples lives. Didnt see that in the advertisement but youve nailed it. Put that on your card.

• Initial Complaint

  Date:10/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: ********
  
  
  
  I am rejecting this response because:
  The contract which I was tricked into signing was more than fulfilled. I have documents showing all of the completed service dates and confirmation of completed services. I do not owe anymore money to this company and feel they handle their business in a very dishonest and unprofessional manner, not to mention taking people's hard earned money to trick people into their services that are less than satisfactory. I expect a zero balance on my account and to stop being harassed by this company.

  
  
  Sincerely,

  
  
  
  
  ****** ********

  Business Response

  Date: 10/14/2022

  Here at Rumble Pest Solutions, we try to be as transparent as possible. Not only is a service agreement signed with our sales rep at the door and then emailed to *** ********  prior to providing the initial treatment, but our technician also goes over what is called a Welcome Letter. This Welcome Letter breaks down exactly what is stated in our service agreement, and both the customer and technician sign this. Our office then provided a follow up call to *** ******** the day after her initial service to ensure that the service went well, and remind her that the first of four quarterly services would be provided in about a month. Looking at *** ********** account, she did not complete your service agreement. Our service agreement consists of 1 initial service, and 4 quarterly services. *** ******** completed 1 initial service and 3 quarterly services. Because she did not complete this service agreement, an early cancellation fee was imposed. Our office attempted to call, text and email *** ******** numerous times regarding this matter prior to cancelling her account, and even offered a discount on her last service to help out with the financial difficulty she was experiencing, but got no response from *** ********* I have attached copies of *** ********** service agreement and welcome letter for review. 

• Initial Complaint

  Date:09/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After someone coming to the door selling a service, I decided to give rumble pest a shot. Everything went down hill from there. They never showed up at the scheduled time when an adult would be there. The only person there was a minor but they decided to treat the house anyway. Neither me or the owner of the house, ********, have ever seen a technician because of this problem. The office was contacted multiple times with phone calls ending with them saying they would fix the issue. Nothing was fixed. After multiple “treatments” the bug and spider problem never got any better. I asked to end the service because of all the issues and it not working. The first rep said the service would be terminated. I then received a notice saying I had to continue to pay or pay $170. Just yesterday 9-9-22 I was charged $170 to my debit card after I informed them they were not authorized to do any longer. If the service worked, I would continue. They have been in professional and we had zero results from their services.

  Business Response

  Date: 09/20/2022

  Good afternoon. After reviewing *** *****'s account I have found the following. Our technician did arrive at *** *****'s house about 25 minutes early for his initial flush out service, which we do understand can be frustrating. Our office spoke with *** ***** and expressed that when a timed appointment is needed, to simply contact our office to do so. We provided *** *****'s first quarterly service on 7/1/22, but *** ***** did not contact our office to arrange an optimal time. Our technician provided a full exterior service, as nobody was at the home. When *** ***** contacted our office to cancel, we offered multiple solutions to help provide the best service possible for him, but *** ***** declined. We do have a signed service agreement on file, which states that if the service agreement is not completed, and fee will be charged. I have attached copies of this agreement. In this agreement, you will find that it states this fee will be charged to the card on file. 

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for pest control with this company in the Spring. I signed their mobile device. I agreed to pay $139.00 quarterly. I used my ******** card. The chemicals they use are supposed to be pet friendly. We have pets and so that seemed like a good idea. They sprayed once and it didn't work. I want to cancel the policy but they told me that it would cost $160 to cancel it.

  Business Response

  Date: 09/20/2022

  Good afternoon. After reviewing *** ***** account, I have found the following. *** ***** signed up for treatments with us in May of 2022. We provided his first service on 5/16/22. This service is what is called an initial flush out service, and an increase in pest activity is to be expected. We provided *** ***** first quarterly treatment on 6/21/22. *** ***** did not reach out to our office to express any concerns with any continuous pest activity. Here at Rumble Pest Solutions, we guarantee the work we provide, and offer free unlimited reservices for circumstances such as this. There are certain pests that require multiple treatments to eradicate the issue. We spoke with *** ***** earlier this month and explained this to him, and offered multiple solutions to help take care of these issues, but he refused. There is a signed service agreement on file, as well as a welcome letter that was reviewed with our technician during *** ***** initial flush out treatment.  These documents state that cancellation of services prior to the completion of all 5 contracted treatments will result in and early cancellation fee, or what is described as an initial discount fee in said service agreement. I have attached these documents to this response. Thank you. 

• Initial Complaint

  Date:08/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  Cancellation fee was never brought to my attention. Salesman talked with my tenant and the tenant wasn't told about the cancellation fee either. Tenant had no idea it was a contract when they brought the pitch to me. I wasn't even the one who signed the paperwork. 
  
  Just look at their negative reviews. They have trashy salesmen who lie and don't state in plain terms that this is a contract. All this has done is remind me that I can't trust anyone and all door to door salesmen should be rejected.
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  **** *******

  Business Response

  Date: 09/20/2022

  Good afternoon. After reviewing *** *******'s account, I have found the following. We provided *** *******'s initial flush out service on 5/27/22. This service is supposed to flush out the pests and an increase is expected. We provided *** *******'s first quarterly treatment on 6/9/22, and no complaints of continuous pest issues had been mentioned. *** ******* contacted our office on 8/24/22 via text stating that he would like to cancel the service. Our office responded and asked if he would like to reschedule, but *** ******* let us know that he is spraying the yard himself and he would like to cancel the service. Our office explained that there was a service agreement in place and our retention specialist reached out to discuss this matter with *** *******. At this point *** ******* mentioned issues with continuous pests. We let him know that we offer unlimited free reservices for circumstances such as this, but we were still asked to cancel the account and charge the cancellation fee. As previously stated, we do have a service agreement in place, and this states that failure to complete all 5 contracted services will result in an early cancellation fee, or what is called an initial discount fee in our service agreement.