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Business Profile

Motels

La Quinta Inn Springfield Airport Plaza

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/12/2025

    Type:Facilities Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Checked into the hotel on 16 FEB and Departed 17 Feb headed to the airport for a 2 weeks vacation, now ***** the guy who checked me in, was very professional and courteous, nice and compassionate person. Now when I checked out, on the 17th early around 5:30am the lady was uncaring, Non compassionate, insensitive, and just didn't give a **** in my opinion. because when I explained to her there was no hot/warm water when I went to shower, explained I let it run and run and it was still cold, no apologizes, no I am sorry, only thing she said was I will make a note of it and walk away, to be that was just rude and unacceptable. I took the time to write management and all he could say was, I am sorry that happened, that's it. This is not good customer service but terrible customer service, so I am asking for a refund, I did not complain when you asked me to paid ****** , I assume I would get good service. thank you

    Business Response

    Date: 03/27/2025

    We are having some water issues.  It is hot water in the hotel but not as hot as it would come out of a shower at home.  We did have a company come out and look at the water heater.  All the water heaters are working between ******* degrees.  

    Customer Answer

    Date: 03/28/2025

    Complaint: 23056873

    I have reviewed the business' response and am rejecting it because:

    Honestly, there was no hot water or warm water, even if there was warm water, I would have never said anything, but it was not, I am man of the truth, and I am not going back and forth with this

    if this is the way you run your business, good luck going forward, I know I will stay somewhere else next time, maybe you don't care that fine, God bless you

    Sincerely,

    ******* ******

La Quinta Inn Springfield Airport Plaza is NOT a BBB Accredited Business.

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