Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Convenience Store

Rapid Roberts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/09/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was in your store and got hungry and bought one of these nasty cheeseburgers that was full mold through and through I requested your store contact me before I contacted an attorney and filed a lawsuit I like to be compensated for my disgust and embarrassment in the store. Also I was sick with food poisoning for a couple of weeks if you need documentation from the hospital I have that I would like for someone to please contact me as soon as possible thank you and I appreciate you taking the time to read this take a look at the photos your assistant manager made this nice cheeseburger. Thank you

    Business Response

    Date: 10/20/2025

    Our records show that Ms. ***** ****** visited our convenience store on January 7, 2025, at approximately 3:46 pm, during which time she was playing an entertainment device known as no-chance gaming machines.  During this visit, Ms. ****** purchased a prepackaged item labeled "Big AZ - Baconaddict."  It is important to clarify that this was a prepackaged burger and not a cheeseburger made by the assistant manager, as was stated in Ms. ******** report.

    Shortly after the purchase, Ms. ****** returned the prepackaged burger to a sales associate, expressing concern that the burger was "full of mold through and through."  Upon return, the burger was inspected by both parties.  The burger was intact except for a small bite taken from it; the bitten portion was included when the burger was returned.  Ms. ****** had not consumed the burger beyond that bite.

    An inspection of the burger and the bitten piece was conducted by both the sales associate and Ms. ************* The sales associate did not observe any mold as claimed.  Despite this, the burger was accepted back, and Ms. ****** was fully refunded for her purchase.

    As a business, we take our duty and responsibility to provide top-quality products in every sales transaction very seriously.  Our ongoing goal is to achieve complete consumer satisfaction, and we are confident that our organization consistently meets this standard.  We recognize that differences in opinion and judgement are an inherent part of serving people, and we respect that reality.  While we do not agree with Ms. ******** assertion that the burger was "mold through and through," or that it had any mold at all, we have acted in good faith by fully refunding her purchase as a gesture of our commitment to customer care.

Rapid Roberts is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.