Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent removal of money from account. Credit card company has been notified. Local law enforcement and state law enforcement have been notified of the fraud and break of contract.

  Business Response

  Date: 05/29/2025

  This guy listerally is mentally embalanced. Yesterday he called my staff several times, told them he "had filed a criminal complain with the sheriff's department, and they we on their way to arrest all of them"... He has continued to make foolish threats both to me through my emails, as well as telling everyone that he is an attorney and will be filing lawsuits and erroneously filing complaints with BBB, *****************************, sheriff's department, and filing lawsuit... I have finally blocked his email from his ability to send me any more... So what is his issue?

  Ms ******* doesn't want to pay his sales tax. He threatened saying that it was illegal, thus starting all of these actions. Not only is it legal, it is required of us to collect sales tax and pay them to the state each month. He has contested his online purchases to his credit card company claiming fraud. Based upon Statutes of ********, RSMo Section ****** - ******, it is not legal for someone to OUTBID other valid bidders and then not pay. He has done that... The deeper issue is that he made purchases that he doesn't want, and is using his nonsensical reasoning to claim all kinds of other issues in order to shield his unwillingness to pay for his purchases.

  I don't know what else to do with this guy, outside of file some of our own legal actions in response and set an example with him through our courts system if this continues... Thank you. ***

  Customer Answer

  Date: 05/29/2025

  Complaint: 23389371
  
  I have reviewed the business' response and am rejecting it because:

  In response to Mr. *** ******** email responses and one phone call was non-sense and a joke, we filed legal charges with the Jasper *********************** (case number JC-25-*****) and the ********************************** (case number CC-05-******) and ************************************** yesterday April 28, 2025. 

  ******************** wrote a contract with terms of agreement which we agreed to, including an extra 10% payment for "fees".  The description of those fees is not clearly defined.  In this legally binding contract, no additional payment for state taxes is mentioned.  In subsequent emails, *************************** has stated Missouri state tax is 8.1% when in actuality it is 4.23%.  We are a tax-exempt company with current Missouri certificate so it is reasonable no taxes would be collected from us, as taxes are not mentioned in the contract that Mr. ****** wrote himself. 

  When the invoice for personal property payment was sent to me with additional fees, besides the 10% we agreed to, I inquired about the fees and asked the fees to be removed as they are not in the contract.  ******************** refused to remove the charges and thus knowingly made changes to the contract. I informed the business since the contract was changed, I did not agree with the changes to the terms and conditions, so our business dealings with them would cease.  No property, liens or any item has been exchanged with ******************** at this time, thus payment on Wednesday April 28, 2025 was fraudulent and theft. The contract states payment would be collected on Friday following the close of business, meaning April 30, 2025 but ******************** took money from our account on Wednesday April 28, 2025, another violation of the original contract.

  We have filed charges against Mr. ****** and his business for his company's illegal obtaining of funds, violation of Missouri tort laws, and violation of contract.  We have made Mr ****** aware of our intentions to file charges and he stated it was just non-sense. By his response to this complaint, it seems he still thinks this is a joke and believes sending threats is the best way to resolve this issue.

  We will withdraw all charges at the county and state level if our money is immediately refunded and Mr. ***** and his company never contact us again for any reason.

  
  
  
  Sincerely,
  
  ******* *******

  Customer Answer

  Date: 05/29/2025

  Here is a copy of our contract with Dirlabid and *** ******:

  Auction Information
  Name 2025-5-25 DirlaBid.com "Memorial Day Weekend" Online Auction
  Auctioneer DirlaBid
  Type Online Only Auction
  Date(s) 5/16/2025 - 5/25/2025
  Auction Date/Time Info Friday afternoon/Evening TO Sunday afternoon/Evening
  Preview Date/Time Mon-Fri 9:00 A.M. - 5:00 PM
  Checkout Date/Time Mon-Fri 9:00 A.M. - 5:00 PM
  Location *********************
  Springfield, MO *****
  Buyer Premium Add 10% Buyers Premium to all sales
  Description It's time to get excited! Finally an auction with ****** merchandise with prices within reach for everyone! All lots start at $1.00, and the highest bidder will own the lot at the end. DirlaBid will save the home remodel or building projects thousands of dollars on brand name items. Lot's of wholesale resale buying opportunities! We'll see you inside!

  Terms and Conditions
  All information and description provided is believed to be factual and correct. All items are sold AS-IS, however if the item is not as represented when you pick it up, there will be an option for reversal of the sale, the seller makes no warranty on any item beyond the sale date and returns are not *************** auctions are timed, and run for seven (9) days.Items may be previewed prior to auction close at our store listed below. Business hours are Monday-Friday 9am-5pm.All auctions have soft closes, and will remain active until bidding has ended. Therefore, auction end times are to be considered approximate.Buyers have FIVE (5) business days to take receipt of lots won.Items are to be picked up at our warehouse during normal business hours (M-F 9-5) unless shipping or alternate arrangements are made.All items which for which receipt is not taken within five (5) business days will be placed for resale.If, for any reason, DirlaBid is unable to complete the sale of any purchase, buyer agrees to the termination of the purchase and the return of any monies paid by the buyer to the seller for the purchase.Shipping handling charge will be 5% or $*****, whichever is higher to cover labor and packing materials.

  Bid Increments
  Your bid must adhere to the bid increment schedule.
  Bid Amount Bid Increment
  0.00 - 15.00 1.00 USD
  15.01 - 30.00 2.50 USD
  30.01 - 75.00 5.00 USD
  75.01 - 2***** ***** USD
  250.01 - 7***** ***** USD
  750.01 - 1,****** ***** USD
  1,500.01 - 3,****** ****** USD
  3,500.01 - 10,000.00 2***** USD
  10,000.01 - 75,000.00 ****** USD
  75,000.01 - 9,999,999.99 2,****** USD

  Payment Information
  Currency USD
  Buyer Premium Add 10% Buyers Premium to all sales
  Payment Terms Online or in person credit card, or cash. NO CHECKS

  Shipping / Pick Up
  ******************** Springfield, MO ***** Please call or email for shipping quotes We cannot give shipping quotes until the auction has ended and you are the high bidder, unless it is a large valued item.PICKUP - ALL WON LOTS MUST BE PICKED UP OR SHIPPED BY FRIDAY UNLESS YOU CALL AN MAKE A MUTUAL AGREEMENT FOR PICK UP DATE AND *********** cards will be charged automatically if not paid in person by Friday of the same week.

  Business Response

  Date: 05/29/2025

  I rest my case. Lets be clear about something Mr ******** anyone can file an onslaught of self created drama, and that doesnt give them any more right or power to be right. You are incorrect about everything you said, and I noticed you havent said anything about being an attorney in this complaint as you so rudely proclaimed with my staff do what you need to do, and if this continues, I promise you will be slapped with a lawsuit. ***

  Customer Answer

  Date: 05/29/2025

  Complaint: *****************************************************************************************************************************************************
  
  I have reviewed the business' response and am rejecting it because:
   
  the company did not address the problem, therefore we will allow county sheriff and the ************************** office to complete their investigation and file charges against this company for theft and fraud.
  
  
  Sincerely,
  
  ******* *******

  Customer Answer

  Date: 05/30/2025

  Fraud case opened with credit card company

• Initial Complaint

  Date:06/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ** from this business online. The ** was advertised as being brand new in box. When I came to the store to pick up the **, I asked to inspect it before leaving the store. Upon opening the box it was found that the ** was not new, as the business had described. The ** was scratched, had a remote from a different maker, and would not even turn on. The owner was present and said "what do you expect when you get something at such a discount?" I replied that I would expect the item to be as advertised no matter what the sales price was. I explained to him that he advertised this item as new, and it was clearly not new, nor did it even function. He proceeded to offer me a refund, which I accepted. BUT then the owner made a fraudulent claim on the online bidding site claiming that I refused to pay. This claim is fraudulent and untrue and a malicious attempt from the business owner to penalize me for requesting a refund, ON AN ITEM THAT DIDN'T WORK AND WAS FRAUDULENTLY ADVERTISED. I want the fraudulent claim to be retracted from hibid.com, as it is untrue and unfair to me as a consumer.

  Business Response

  Date: 06/02/2024

  This customer left negative reviews on ****** for our company, and it was not in line with the scope of what happened. We refunded 100% of her money when she complained, as she stated. Also, this transaction is OVER ONE YEAR OLD! We are closing our file. ***

  Customer Answer

  Date: 06/04/2024

  Complaint: 21792052
  
  I am rejecting this response because:
  
  The merchant has left a fraudulent review on Hibid affecting my ability to use the site. They are claiming I refused to pay, when the reality is that they gave me a refund due to their description being inaccurate. Please correct your review on Hibid which is less than a year old.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** ***. owns the property I have recently moved out of (****** **** *********** ********** ***. I lived in the apartment for 3.5 years (July 2019-January 2023). During that time I lived alone and had no pets. When I moved in I had paid a $500 Security Deposit. Twice during my tenancy, my apartment was used to show prospective buyers and renters, including a couple days before moving out. Before moving out, myself and one other cleaned the apartment. Aside from natural wear and tear to occur over the 3.5 years of residence, there was no damage. I moved out 4 days before the end of my rental period however kept the electric on in my name to aid in the transition as the maintenance man had been present the day of moving out and mentioned another apartment needed complete floor repair due to their refrigerator not being thawed. The day I left, I had contacted *** (owner) regarding leaving the keys and a forwarding address. Forty three days later, I had not heard from him and reached out myself via both text and email. *** replied, "****y I really tried to work something out to get you a deposit refund but I was astonished when I went in to see the apartment. We had to totally replace the floors because they were so bad there was no way it could have been re-rented in that condition. We also had to repaint the entire apartment and replace some blinds." When I replied that this could not be the **** and that I have pictures both of the day I moved in and the day I moved out, *** did not reply. The following day (44 days after moving), *** emailed me stating, "I will forward to you the deposit status form for your reference at your new address." In all my time at ****** ****, I had never had a poor experience with *** or his staff. This issue was both the first and most egregious way to leave what has otherwise been what I thought a great relationship.

  Business Response

  Date: 03/29/2023

  Good Morning. 

  I am attaching the security disposal

  Please lets us know if there is anything else you need from us.

  ***** ******

  ***** ***

  Customer Answer

  Date: 03/29/2023

  Complaint: 19628970
  
  
  
  I am rejecting this response because: this document was mailed to me. While it is dated Feb 1, the envelope was postmarked 3/24 and I received it 3/27. The original communication between he and I - as described in the original complaint - mentioned completely different reasoning for not returning the deposit as well as never mentioned the charges exceeding the amount or sheetrock repairs. Again, I lived alone in the apartment with no pets and exceptionally minimal guests for 3.5 years. The carpets were not brand new upon my moving it and the need to repair them did not exceed "normal wear and tear." There were no damages to walls requiring sheetrock repair done during my time in the apartment. There had never been any communication from the landlord regarding a scheduled time he intended to inspect the apartment or allowance of myself to be present for said inspection. Additionally, he did not make any communication attempts until I reached out past the 30 day mark, as noted in the original complaint. Once again, my apartment was used as a "show" apartment to prospective tenants on various occasions, including days before I vacated. After that showing, the maintenance man stated, "She loved it and will be moving it ASAP!" If the apartment was truly "unrentable" in that condition, this seems to not match the narrative.  It is fully believed this was sent in retaliation to the original complaint. Again, there was never a negative relationship between the landlord and myself before the move-out process. I have photographs and videos that cover both the day I moved in and the day I moved out of the apartment, as previously mentioned. I am willing to upload any documentation to support these facts as needed. Contact has been made with legal counsel should this be pursued any further.  
  
  Sincerely,
  
  
  
  ****y Williams

  Business Response

  Date: 03/30/2023

  ******, your letter was sent out in a timely manner. It was sent to your last known address since you didn't leave us with a forwarding address until earlier this month... You destroyed this apartment, so much so that we had to repaint completely, totally replace the carpet in two rooms. We didn't even bill you for all of the damages we could have. We have nothing further to add. ***

   

  Business Response

  Date: 04/10/2023

  We did send the letter to her address of her apartment. The consumer stated she has proof she sent her new address to us but I do not see any proof provided.

  Customer Answer

  Date: 04/11/2023

  Attempt to attach photos for BBB request