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Business Profile

Antiques

Finders Keepers

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/27/2024

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business response indicates that they will get this taken care of. I received a payment of $200, which leaves a balance of at least $526.25. This complaint should remain open until payment is made in full.ld schedule a time by the end of the next week. They finally paid $300 on July 23. After that I followed on July 24 up to ask when the remaining funds would be available. They didn't respond until August 19 when they said all funds would be available at the end of the month. I followed up again on September 2. They responded on September 3 that it might be the next week before funds were available. I again followed up on September 20 and was told on September 28 end of next week again. I followed up on October 4 and they apologized and said funds weren't available and they were doing all that they can to get this taken care of. I followed up on November 1 and said that I need a date and time that I can be paid in full. She responded on November 4 and said that she would get a date from her husband and get back to me ASAP. I've heard nothing since and I'm tired of emailing. According to my records, I am still owed $726.25 before the last item that I'm not sure if it has sold.

    Business Response

    Date: 12/02/2024

    As times are very tough we have done what we can to respond to *****. Unfortunately we have not followed through to let him know status of payment. We will get a payment out to him this week. We will get this taken care of. Thank you

    Business Response

    Date: 01/14/2025

    It is our intent to have payment by the end of January. 

    Customer Answer

    Date: 01/15/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution if they actually follow through with payment as promised. I will be in contact if they do not.
     
    Sincerely,

    ***** ****

  • Initial Complaint

    Date:09/09/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had this company pick up four rooms full of furniture from me that they have since sold and have yet to pay me. They owe me over $3,100 and I keep getting the run around.

    Business Response

    Date: 09/09/2024

    We are currently scheduling payments to ***********************. She will be paid in full as quickly as possible.

    Business Response

    Date: 09/10/2024

    This customer has received $1,500 in payment as of yesterday 9-9-2024. We will make a second payment for the remainder currently due.  We have run the ****** and September sales and have the information ready. The sales amounts from those months will be due to *********************** at the end of September and October respectively. At this time, we feel that it is best to end the consignment agreement with her. We have identified her items remaining and have them ready for her to pick up. Thank you 

    Note that per contract the ****** report is due in the middle of September and the September report is due in the middle of October.  Those sales are not due yet. 

  • Initial Complaint

    Date:09/18/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Did not notice this notification until now.  I dont understand how this was viewed as the business made effort to resolve.  I have received no correspondence nor payment since last note that they intended to pay in two weeks which was posted in September.  That was consistent with statements made earlier of their intent to pay - but with no effort to do so.

     

    *************************

    't heard from them.

    Business Response

    Date: 09/19/2023

    We apologize that we have not been able to provide payment as quickly as we should have. We are working hard to get this taken care of. You should have payment within the next 2 weeks. Thank you

    Business Response

    Date: 11/10/2023

    It is our intention to pay the full amount by Nov 17, 2023. Thank you for your patience.

  • Initial Complaint

    Date:05/05/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested numerous of times to find out the results of the furniture I consigned with their business. In the beginning of 2023 the business acknowledged they owed me $160 for furniture that sold, and I requested a check. I have not received the check nor follow up from the business about the other furniture I consigned.

    Business Response

    Date: 05/22/2023

    I have spoke to the customer and we are going to take care of him this week. 

  • Initial Complaint

    Date:02/23/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********.

    The complaint has NOT YET been resolved.  It is BEGINNING to be resolved.  The business has sent me the statements they owe me.  They have also promised to pay me a first instalment of $200 by Tuesday, Feb. 28, 2023.  Further, they have promised to pay me the remaining instalments on a monthly basis.  There will be at least four more instalments, so that will take us at least through June 28, 2023.

    Please DO NOT MAKE THE COMPLAINT PUBLIC YET, but please do not delete it from your system either.

    Sincerely,

    *************************

    difficulties. She said shed send me the missing statements. She also said shed talk to her husband, ****, about starting with making small payments to **** followed up with an e-mail and suggested small payments of $200, beginning this month, February. As of today, Thursday, February 23, I have not heard from them.

    Business Response

    Date: 02/23/2023

    I have replied by email with ****** and have send the inventory reports due to her. We are sending her $200 via Zelle on Tuesday Feb 28th. I will also send the files via this reply. 

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