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Business Profile

Architect

Robert Murphy, Architect

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/11/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Robert Murphy was paid a $4000 retainer for blueprints and after 3 months, he has stopped communicating and won't return phone calls.

    Business Response

    Date: 07/21/2025

    Please see the attached letter in reference to the claim mentioned above.

    Thank you for your time and attention to this matter.

    Business Response

    Date: 07/21/2025

    July 21, 2025


    Better Business Bureau
    ***************************
    *************** *******; 63102



    Dear ********************* received a letter on July 17, 2025, dated from July 11, 2025, regarding a complaint from one of my clients, **** ******.  The complaint ID is ********.  The letter states that I was paid a $4,000 retainer for blueprints and after three months I failed to communicate with my client and did not return phone calls.  I had, in fact, been in contact with my client and communicated with them numerous times until I was hospitalized.

    Due to unforeseen circumstances, I was hospitalized, for about a month, during the time in question,  and was not allowed access to my cellular phone.  Per my doctors orders I was instructed to avoid anything stressful including work,family, friends or anything that might cause anxiety, increase my blood pressure or put my health in jeopardy. I had asked my spouse to call my clients to let them know my situation but somehow Mrs. ****** was overlooked.  I may have forgotten to mention this particular client as I was on some sedatives and other medications while in the hospital.

    While I was in the hospital my business phone was at my residence and was not being charged or monitored.  Simply put, this client somehow fell through the cracks and was not notified of my health issues.

    Upon my release from the hospital I have been in contact with Mrs. ******* from the 17th of July to date, I explained the issue as well as letting her know the current status of the plans in question.  I hope to have the plans completed by the end of this week, July 25, or shortly thereafter, since a new survey uncovered some additional information which is causing us to have to re-design part of the project.

    Your letter states my client wishes is for me to complete the job, this will be accomplished within the week or next 5-10 business days at the latest, depending on any necessary changes due to unforeseen job site conditions.

    If you need any further information,please feel free to contact me on my cellular phone number listed above.

    Sincerely,
    Robert Murphy
    Architect

Robert Murphy, Architect is NOT a BBB Accredited Business.

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