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Business Profile

Surgical Center

Old Tesson Surgery Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Surgical Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife had surgery at this facility. She had met her out of pocket maximum with the insurance company already, so all services were covered at 100%. I'm providing the relevant pages of the *** statement that show they were paid in full for the charge of $822.50 that they are attempting to fraudulently double-collect.They have threatened me with a final notice and collections action.

    Business Response

    Date: 02/12/2025

    The patient is correct.  We use an outside billing company to handle all billing, coding and collecting for the surgery center.  I have consulted with our billing company and they are correcting the issue.  Unfortunately, at the surgery center, we were unaware of the issue prior to this notice.  We verify all insurances prior to the procedure and provide an estimate of what the patient will owe.  In our notes, we showed that the patient had met their OOP and would owe $0.  This was a billing company error.  The billing company will be notifying the patient of their error. 

    Customer Answer

    Date: 02/12/2025

    Complaint: 22887946

    I have reviewed the business' response and am rejecting it because:

    The surgery and complications following caused my wife great physical pain, as well as mental and emotional distress. As her caregiver, my heart was breaking watching her go through this ordeal. 

    I don't really believe this was just a billing error, and even so, where is the penalty if it was? A simple apology does not make this all better. I had to fix this by filing a complaint with the BBB. That was time I can't get back and multiple layers of stress I did not want.

    An amicable solution would be a financial payout of the amount they were attempting to double-collect. There must be a penalty or they will continue to do this to others who don't notice or who won't fight back.

    Sincerely,

    ******* ******

Old Tesson Surgery Center is NOT a BBB Accredited Business.

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