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Business Profile

Heating and Air Conditioning

Dawson Dodd Heating & Cooling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have a warranty with this company to come out and check the furnace yearly. We paid between $200 and $300 for it. I have tried calling repeatedly only to get an answering service that takes my message but no one calls back. I went by their address which is in a strip mall. There is the company name as signage with the answering service phone number, but the lights were off and there was no furniture in the store front.

    Business Response

    Date: 01/30/2023

    Our mail was delayed due to changing locations. We have contacted the customer and he has been set up to receive his service. 

    Business Response

    Date: 02/01/2023

    I humbly apologize for the delayed response.  Several things have occured:

    My business partner has had several health problems (who ran our office).  We were forced to close our office and use an answering service and have the calls routed to me.  Unfortunately since I had to run the service and installation departments, I fell behind and lost phone calls.  This is not an excuse, just an explanation.

    In addition my email address was hacked (my old email address was *******************).  

    I've been in contact with Mr. **** and we've scheduled the servicing of his heating system.

    Thank you for contacting me by mail.  I had no idea there was a problem.

Dawson Dodd Heating & Cooling is NOT a BBB Accredited Business.

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