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Complaint Details
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Initial Complaint
04/21/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I agreed to pay this business $285 for preparing my personal tax return, and $425 for preparing my LLC small business return. My credit card was charged $710 (a combination of the two), plus an erroneous additional $285 on top of that. That is incorrect, and is not what was agreed upon. So I reached out to my preparer, *************************, with proof in the form of a screen shot of my Chase credit card statement. She replied that she would "look into it." Three business days have passed and she never replied. I understand that mistakes happen, we are all human, but when a client contacts you because a financial error was made, I expect a quick response and correction. Never received it.Customer response
04/24/2023
This business has resolved my issue.
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Contact Information
3023 N Saint Peters Pkwy
Saint Peters, MO 63376-7362
Business hours
Today,Closed
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 12:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.