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Business Profile

Online Retailer

Smalljoes.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/04/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since I returned an item on ****, for missing items. The seller blacklisted me from ordering from him again. So I went to an online seller of Smalljoes.com made my order. He took my money and no communication then canceled me from his online site. I wrote an email to him explaining that im a disabled vet and that my son and I enjoy his products, and I apologized for any wrong doing. He still has my money and I can't get any info from his site since I can't get in.

    Customer Answer

    Date: 11/07/2025

    This part is from me ordering from ******.

    Business Response

    Date: 11/17/2025

    This customer has been banned from making purchases on all SMALLJOES.COM e-commerce platforms due to abusive behavior toward customer service representatives.

    The customer's claim that we took his money false.  The customer placed an order directly through the SMALLJOES.COM web site in late October.  This order was cancelled, no production was shipped, and no charges were ever made.  Any temporary authorizations showing on the customer's card would have rolled off in ***** per his bank's policy.

    Hopefully Mr. ******** take away from this situation is that mutual respect is by far the best way to solve problems.

    Customer Answer

    Date: 11/17/2025

    Complaint: 24099508

    I have reviewed the business' response and am rejecting it because: I never talked or communicated with anyone. And on the **** I only messaged once an hour for 5 -6 hours about a missing item, to only get no answer or communication about anything. Since I was blocked anyway, why would I try but one time.   I'm done with this seller and business, just as other prior customers that were treated the same way.



    Sincerely,

    ****** ******

    Business Response

    Date: 11/17/2025

    We agree with the customer's position that we will not engage in any further business dealings.

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