Business ProfileforSuntrup Buick GMC

11/9/2023: In-Person contact with **** ******, Service Advisor, Suntrup Buick GM **** * ******* **** *** ******* ** *****  Diagnostic Run, Codes: B1325 - Device Power Circuit Voltage Below Threshold P0106 - Manifold Absolute Pressure/Barometric Pressure Sensor Circuit Range/Performance P0131 - HO2S Circuit Low Voltage Sensor 1 PO171 - Fuel Trim System Lean PO299 - Turbocharger/Supercharger “A” Underboost Condition PO300 - Engine Misfire Detected PO506 - Idle Speed Low P1101 U0401 - Invalid Data Received From ECM “A” Invalid Data Vehicle was shutting off and I was informed by **** ****** the vehicle was dangerous to drive and should be parked until service date. I was informed all services listed are under warranty and all matters associated would be resolved at scheduled service visit. The vehicle was parked in a garage until scheduled service date. 11/14/2023 Tim Bacon, Service Advisor, **** * ******* **** *** ******* ** ***** Invoice # ***** ******* - Camshaft Cover Replacement Notes: scan for codes has P0171, P0106 checked for leaks found PVC on valve cover leaking, installed new valve cover clear codes test, drove no codes, no lights on at the time of checkout 11/16/2023 - CORRECTION, Friday, 11/17/2023 Phone Contact: Rude female, possibly named Amy (the name she gave), in service department of Suntrup Buick GM located at 4200 N Service Rd. St. Peters, MO 63376. I informed “Amy” the vehicle was serviced 11/14/2023 and the engine light is right back on. Female refused to address concern and informed me I needed to wait until the next available appointment weeks out, also, there’s no way they are providing a vehicle to drive while I wait until the next service visit. I reiterated the urgency, ongoing concern, and that I’d just picked my car up on 11/14/2023 (CORRECTION, 11/15/2023) when I was told all repairs were made. I emphasized my car needed to be returned and serviced without further delay due to safety concerns. “Amy” said drop it off around noon on 11/16/23 (CORRECTION, 11/17/2023). I did. No one called or followed up with me by 4 p.m. I called and was informed “Amy” left for the day and someone would locate my keys for pick-up as it was Friday and the service department is not open on the weekend. 11/17/23 (CORRECTION, 11/18/2023) The vehicle was turned on and the engine light was off, without further service. I suspected the vehicle needed to reset or something since it had already been serviced and the light was out. Time For an Oil Change 12/21/23 Contacted Buick GM O’Fallon, **** ********** **** ********* ** - NO CONFIDENCE in Suntrup Buick GM located at **** * ******* **** *** ******* ** ***** Scheduled an oil change and requested a repair review to assess work completed by Suntrup Buick GM located at **** * ******* **** *** ******* ** *****. I explained why I had no confidence in returning to Suntrup for service to my vehicle. I explained it seems something is burning and fumes are circulating through my vents, into my car. This was making it difficult to breathe, causing me to have to use my inhaler for asthma, also, tightness in my chest. I was informed the oil change was scheduled for 12/26/23 at 11 a.m., also, work completed by the previous Suntrup service department would be reassessed. 12/26/23 While in route to O’Fallon Buick GM, the engine light in my vehicle comes back on. I called to inform the dealership I was running behind and I would surely be there because the car must be serviced this day. I contacted a friend waiting for me to arrive at the dealership to also inform dealership staff I’m nearby and my engine light came on in route. Nik Halaska, Service Advisor, O’Fallon Buick GM, 2150 Technology Drive, ********* ** ***** **** ******* ********* **** ********** ****** ********* ** *****  Nik was the advisor for assessment and services to my vehicle. Don provided oversight of assessment and services to my vehicle. Upon assessment, I was informed and shown that the parts under my hood were saturated with oil, resulting in dysfunction of operating systems which resulted in the potential for fire and explosion, also, this was the cause of burning fumes circulating into my vehicle, causing difficulty breathing and triggering asthma. I was allowed to go to the service area, view the damage, and take pictures/record. Don stated the Manager at Suntrup Buick GMC is “useless,” also, he has no doubt of the burning fumes circulating throughout my vehicle, causing difficulty breathing, and the risk of fire and explosion due to oil saturating the operation systems, including plugs and wires, under the hood of my vehicle. Don provided the option to have all items, including those under warranty repaired; however, I would be responsible for the costs for maintenance items saturated and not covered under warranty. I would also need to leave my vehicle at the dealership “for a day.” Don also informed me that GM had no vehicles available, and I would need to rent a vehicle while my car is under repair at O’Fallon Buick GM. Don informed me that because the initial repair and negligence did not occur at his location, I will be charged if my vehicle is serviced at O’Fallon Buick GM. Don agreed to service items under warranty and the vehicle be returned to Suntrup to repair additional saturated items which should have been replaced and repaired in addition to items under warranty during the 11/14/23 service visit. Don made a copy of the diagnostic report provided by Suntrup Buick GM located at **** * ******* **** *** ******* ** *****, dated 11/9/23, when the diagnostic was run and initial service appointment scheduled. I rented a vehicle from Hertz at my expense and left my vehicle at **** ********** **** ********* ** 63368 for warranty items to be replaced. 12/27/23 Phone Contact with Nik Halaska, Service Advisor, O’Fallon Buick GM located at **** ********** **** ********* ** 63368. I called after work to receive an update because no one had been in contact with me from the dealership. Nik stated, “What Don said still stands. We replaced the warranty items and drove the car. The car is receiving the same codes. We didn’t get the light to go off so all of the wires and items not under warranty still have to be replaced.” I informed Nik I would call the dealership in the morning because no one contacted me with this information or an update and it’s upsetting. 12/28/23 Attempted Phone Contact with O’Fallon Buick GM. I was informed Nik was out for the day. Joe is the Service Advisor for the day and he would have to call me back. This call was placed by me at approximately 10 a.m. I asked if Joe would call before noon because I have a rental car that needs to be returned. I was informed, “he’ll get the message.” Joe never called. I called back approximately 12 p.m. I asked to speak with Don, Service Director. I received voicemail. I left a message. No return call. I called back at approximately 3 p.m. Don informed me no repairs were completed on my vehicle and I could extend the car rental so warranty items can be replaced. I informed Don this is ridiculous. I am absorbing all of the costs for my life being put at risk and I cannot just keep extending the rental. Don stated he would have a technician replace parts covered under warranty and have the vehicle ready to be picked up and returned to Suntrup for complaint and repairs 12/29/23. I received a call from Joe, O’Fallon Buick GM stating parts covered by warranty have been replaced and the vehicle is ready for pick-up. Call received at approximately 5:30 p.m. I informed Joe, Don told me tomorrow and I will return to the dealership 12/29/23 to pick-up the vehicle and make sure it is returned to Suntrup Buick GM located at **** * ******* **** *** ******* ** ***** for resolve. I moved forward with action to file a formal complaint detailing how Suntrup Buick GM located at **** * ******* **** *** ******* ** *****, put my life and health at risk by releasing a vehicle to me, with operating systems saturated with oil, causing potential for fire and explosion of the vehicle with me and any other occupants inside, causing difficulty breathing and triggering asthma due to fumes burning and circulating throughout the vehicle’s ventilation system. My health and life have been put at risk after continuously bringing these concerns to the attention of Buick GM service providers. I am still absorbing costs associated with the negligence of Buick GM service departments. This matter has yet to be resolved and I can not even get a safe vehicle to drive from Buick GM while Buick GM accepts responsibility and resolves service repairs to ensure the safety of a Buick GM vehicle covered under warranty and long-time Buick GM consumer, since 2003. I am disappointed and appalled to say the least. Please take action to resolve these urgent, life threatening matters.