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Find a Location

Mid America Service has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMid America Service

    Major Appliance Services
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.8/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Mid America Service has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      328 Jungermann Rd, Saint Peters, MO 63376-5350
      BBB File Opened:
      8/31/2011
      Years in Business:
      36
      Business Started:
      11/16/1987
      Business Started Locally:
      11/16/1987
      Type of Entity:
      Sole Proprietorship
      Alternate Business Name
      • Mid America Appliance Service
      • Mid America Electronics Service
      Business Management
      • Richard Webert, Owner
      Contact Information

      Principal

      • Richard Webert, Owner

      Customer Contact

      • Richard Webert, Owner

      Customer Complaints

      7 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/21/2023

      Complaint Type:
      Order Issues
      Status:
      Unanswered
      My washer stopped working June 26, 2023, luckily for me, I was smart enough to purchase a warranty. Mid America Service has been sending out technicians for what seems like once every other week for almost 2 months. Each and Everytime that they send out a technician, they come up with a different fabricated reason why the washer isn't working, and a new solution to this fabricated story. Me and my family has been spending hundreds of dollars for a couple of months now on washing clothes. Mid America Service has been very incompetent with the way that they handle things. They send out a technician who was there for less than 5 minutes to identify the problem, 7 to 10 days later he came back and supposedly fixed the problem and that's in 5 minutes. Not only did he not fix the problem, no one has been able to fix the problem since then but for some reason they are not recommending that I get a new washer. I'm beginning to think that the technicians get paid for every time to come out there and they want to keep this thing going on. This is very unprofessional and I demand a new washer since it is clear that they are incapable of fixing the old one. I refuse to continue to go through this inconvenience that has been placed upon me and my family by Mid America and this needs to stop ASAP!

      Customer Reviews

      5 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ruth D

      1 star

      08/23/2023

      Unreliable and unprofessional! Refrigerator was not functioning properly. Manufacturer contacted the company to service the fridge. Technician diagnosed problem, incorrectly as it turned out, ordered part and estimated return for installation in about a week. I paid for service call, part, and shipping that day. Installation appointment was eventually scheduled for 2 weeks later. Company cancelled this appointment and advised the next available appointment was 10 days later. This appointment was also cancelled by the company. They couldnt guarantee the tech would show up at a next appointment because he was day to day whether he would be in. At this point, it had been a month since my first contact with the company. I requested the part be overnighted to me, they said they would have it to me in 2-3 business days. A week later, the part had not arrived. Called them and discovered it hadnt been shipped. It was shipped that day, received and installed by us the following day. ****** is still behaving exactly as a month ago. Company refuses to refund any of the money I paid them, leaving me exactly where I was over a month ago, but with less money. Their customer ********************** and issue resolution policies are less than desirable. Business model is clearly not one of service.

      Local BBB

      BBB of Eastern & Southwest Missouri & Southern Illinois

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