ComplaintsforVehicle Protection Center

• Initial Complaint

  09/04/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I became a member with vehicle protection Center 10-19-21 member #FRN102448 got into a car accident on October *******. I wrote to this company letting them know that my vehicle was a total loss way back in February ******* it been over 120 days. Ive call the company several times and I spoken with the manager ***. Ive spoken with *******.and ***** and all ive been getting is the run around saying its in progress every single time Ive called.*** started calling way back in June. It wasnt a problem when they was taking out my money out the bank .it wasnt no problem.i paid these people $2849.00.and i havent gotten a tow. I want my refund.like i said its been over 120 day.

  Business response

  09/05/2024

  We have been working with this customer and this should be resolved soon. There was an issues when the policy canceled. It was not transmitted to the admin. and that slowed everything down. We have been working to resolve the issue. This policy should be refunded and closed any day now. 

  Customer response

  09/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/03/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  On or about January 10, 2023 I purchased a vehicle protection plan through Vehicle Protection Center for $3,793.00 for my 2012 GMC Acadia.On or about March 23, 2023, I submitted the required paperwork to cancel my service contract with Vehicle Protection Center; contract number xxxxx2033. A representative of that company confirmed that my policy was canceled on March 28, 2023. On September 11, 2023 I called Vehicle Protection Center to ask when I would receive my refund. I spoke to ***** who told me that it was in processing with administration which was the last step in the cancelation/refund procedure.On December 19, 2023 I again called Vehicle Protection Center to ask when I would receive my refund. I spoke to **** who said she would email a manager and ask about the status of my refund.It is now May 3, 2024 and I STILL have not received a refund.

• Initial Complaint

  03/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I had just bought my car and I received a phone call about car warranty insurance. I was told I would pay $75.00 a month for 18 months and my car would be covered under the warranty for the life of the vehicle. I was told this coverage was everything including maintenance like oil changes. I took my car to the dealership and my oil change should've been covered and it wasn't. I then was charged for this policy $125.00 on the January 4th. This was above the $75.00 I was told. Then the following month I was charged $171.39. I went to my local bank and they tried calling with me to the company about the error in charges. They refused to talk to me with my banker in the office. I had to call from my own phone. My banker was still in the office and I had the phone on speaker so they could here the conversation. They refused to talk on speaker phone. I have never received this policy and I wrote them a letter they told me to write to cancel the policy and get a refund. It's been over a month and I have not received any money back. I talked with **** and he provided an address to send the letter to, and it was the wrong address. He told me to add the odometer reading on the letter and I did. Once again, no policy was ever provided to me and the dollar amount they told me they'd charge me was wrong.

• Initial Complaint

  03/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I called secur vehicle solutions to cancel my program and the guy on the phone kept asking me why i wanted to cancel instead of just cancelling it. after sitting on the phone for 10 minutes he then tells me i have to write a letter in order to cancel my program. ive been enrolled in the program since 2/27/24 thats less than 30 days. im seeing that this place is a scam. i have changed my card information and will be taking further action.

  Business response

  04/17/2024

  She did not want to follow our cancellation procedure of 30 days written notice. We cannot refund her any money since she changed her card information.

  Customer response

  04/17/2024

  Complaint: 21389415
  
  I am rejecting this response because:
  I am still getting transactions declined from you STILL trying to take the money! i changed my card information and youre still charging my card which doesnt make sense! 
  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  03/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On October 29th 2020 I purchased a four-year extended warranty on August 25th I traded my car in and I immediately called to get a refund because I paid $3, 269 in full up front. At first I was going to transfer the service over and then I decided not to because my car only had ****** miles on it and the cost was too expensive so I asked him to send me a refund. I waited and waited I called again I spoke to someone named ******* she transferred me to her supervisor named **** they both tried to get me to purchase another agreement and I did not want one I finally sent an email to a higher up in the company and he responded and said that I needed an odometer statement showing the date that I traded the car in and the mileage at the time. I will be filing another claim against the dealer as I called several times I went into the facility and they still did not forward me the odometer reading statement that I needed to get to vehicle protection. The minute I tracked down the paperwork and I found it myself I sent it to vehicle protection via certified mail they are now only going to cancel my contract at the date that they received the odometer statement not the date that I traded the car in. She said her record show that I was told back in August about the odometer statement and this is not true I know for a fact this is not true I knew nothing about needing an odometer statement they can pull up all the recorded calls if they want this is not true I was not told about this they just kept pushing me and pressuring me trying to get me to buy another warranty. I salesman called me 2 weeks ago and was extremely rude and actually called me a smart **** name before I just finally hung up on him. I'm sure that call was recorded also he belittled me and then he called me a sarcastic name. I have a witness my electrician that is helping do work on my remodel was in the car with me in the car with me and the phone call was on speaker phone we were both appalled at his behavior. Now today I called and they refused to give me any sort of refund back. I will file the next claim against the car dealer **********************

  Business response

  03/01/2024

  We have been working with this customer for awhile now. She called in and informed us that she traded in the vehicle. We then went over the options with her. We did offer her coverage on her new vehicle but she declined. We explained she would need to send in a letter of cancellation or the trade in paperwork. We did not receive anything until 2/22/2024. This policy was activated on 10/29/2020. All policy would be due a pro-rated refund which is calculate from time, mileage, and any claims paid. This policy also had claims paid out in the amount of $1419.54. Unfortunately there would be no refund due. 

  We have only reached out to this customer to make sure she had the information to get this canceled properly. Who ever she spoke to about activating a policy recently was not affiliated with us or our team. If she has any other questions she can give us a call and we can try to explain it again. 

  Customer response

  04/12/2024

  If I called them to cancel my policy, why should anything be based on what I did with the old car? If I want to cancel, I want to cancel. AND Im sure all their calls are recorded and when I purchased my new vehicle in July I believe I first called them in August and they said no such thing about me needing a trade in statement. They wanted me to buy a new agreement so bad. They actually tried hitting my credit card at least 7 times after I told them I did not want an agreement (that card had been cancelled so I just watched them try to process knowing it would never go through) THEN one of their reps called me and was EXTREMELY rude, telling me i was "stupid" and "did not understand how things work and I should have an extended warranty no matter how little miles I have on my new car. I have a witness who was in my car at the time. It took me from November/December to February to receive the trade in statement from ******** Buick in *****, ** (actually, they totally ignored my phone calls and emails and never sent it) I found the paperwork myself. AND vehicle protection would not accept me emailing it to them. I had to find the time to get to the post office and it had to be mailed. (that was just stalling time as what I sent them was a copy itself???). and if the trade in paper was the missing link, why would it matter when I got it to them. It proved that I traded the car in. Again, why should it have mattered what I did with that car. If I wanted to cancel, I wanted to cancel. I think that ********************** should also be included in this claim as this is not the only issue they created. I went there to have my car serviced and they "lost it". When I went to pick it up, the service man could not find it. I had no ride as I was dropped off because I had sent an email to the service manager advising not to do any further repairs AND a salesman had also relayed the info to him. After 3 hours they finally found my car BUT it was parked in an area that nobody left at the store had keys to. They gave me a loaner. THEN, I had filed an insurance claim on the broken a/c because it was caused by road damage and not mechanical failure. I made all arrangements to have allstate inspect the vehicle. I sent several emails to people at ********* Buick to clarify this and when allstate arrived the service manager told them I did not want to file a claim any more as I traded in the vehicle. This cost me $3,400. when I went in to discuss this the sales manager kept saying I was committing "insurance fraud". I have an email that I contacted Allstate and asked this question and they said if the accident happened when I had coverage, that I had every right to file a claim (even if I was trading the vehicle in). Between ******** Buick and Vehicle protection, they have cost me LOTS of money that I just did not have. Also, I do not see anywhere in my protection package that they deduct money if you have a claim. Isnt that what insurance is for. Why would that be a charge towards myself. None of this makes sense and I believe that they do not have the correct information and I am due a refund (from both of them). Thank you in advance for your support.

• Initial Complaint

  02/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Vehicle Protection Center has been calling me every couple days for over a month and leaving voicemails. I called today to tell them to stop calling me. The woman I talked to asked if I knew a *********** told her that I have never heard of this person. She insinuated I was lying by asking me how did he called from my number then? I told her I have no clue and I've had my cell number since 2001, I dont know a **** and to stop calling me. This company needs to be held accountable for their bad business practices.

  Business response

  02/22/2024

  We do not show a policy for this person in our system. If we have a wrong number for a current customer that we are trying to get a hold of I do apologize. 

  Customer response

  02/26/2024

  The number that was listed on my phone was ************. The phone number that they had me call back was ************.

  Business response

  03/12/2024

  If this consumer doesn't have a policy with us, we will remove his name.

  Customer response

  03/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  11/29/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I cancelled with them and followed their guidelines for refund. They have said that they received my cancellation within the 30 days, so I am due $1000 to be returned to me. I have called multiple times afterwards and they said that it will take 90 to 120 days to get my money back because they have a lot of cancellations. This isn't right for it to take this long, and many of their excuses for why it is taking so long is similar to other complaints for this company (short staff of 3 people, etc.). I would like my refund.

• Initial Complaint

  10/21/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I sent this originally to Mepco but they said they could not do anything so I'm sending something here. I'm asking for a refund and they are not willing to provide a receipt to guarantee that they will provide their refund to me. I would ultimately like a refund and they are saying that they will give it to me but I don't believe they will. I gave them written notice of my cancellation on September 9th and 11th and it was within the 30 day guarantee of their cancellation and refund policy. I disputed their downpayment via Chase and the company said they would not give me my refund without me lifting the dispute first. I didn't believe they would give me my refund back and refused to let the dispute go. The company reached out to **** and said that with them providing documents that I consented to the purchase that they were within their right to go ahead with cancelling the dispute. **** sided with them and said that the dispute can be taken back. They now have my $245.00 again and I have not contacted them about this as of writing this but I see no reason why they would give me my refund back without a fight. You have had many complaints filed about this company and have to know how shady this business is. I was told by the bank I need a receipt guaranteeing they will provide a refund to me in writing.

• Initial Complaint

  10/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased an extended warranty. It wasn't in my budget anymore. I canceled my contract on March 3rd 2023. I started calling in July asking for a refund. About the 90 day mark I was told I would receive it. The man on the phone was rude and argumentive, say we are a staff of 3 when we need 9 people to issues refunds. He said it is pending. I called today 10/13/2023 7 months after and he became aggressive on the road say it is pending nothing I can do about it. I asked for a time frame and he said I don't know it is pending. I just want my refund of full balance.

  Business response

  10/30/2023

  Everything has been filed just waiting for the refund check to be issued and mailed.  As soon as we receive the check we will call to verify correct mailing address. 

• Initial Complaint

  10/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A month ago I received a notice in the mail requesting immediate response concerning the warranty on my truck. This mail piece contained information about me as well as my vehicle so I called the number (**************). I was surprised that it was not my actual warranty company but a different one claiming that their offer would cover expensive repairs on my vehicle and I would only have to pay up to 30%. I declined their offer three times after they kept lowering their price for this coverage until they finally talked me into agreeing on a $175 down-payment. Coverage would begin 30 days later and after I put 1,000 more miles on my truck. Yesterday I opened the mail to find an explanation of the policy I purchased. I quickly realized that I was lied to and so I called them and asked for my money back and to cancel my account. The customer service woman by the name of Heather was very rude to me and laughed and insulted me after I threatened to call the Better Business Bureau. I became angry and told her she didn't even know me or who she was messing with and within 20 or 30 minutes later I was receiving spam emails and calls from a health care provider in Missouri, nerdwallet.com, and another scammy looking email about my truck. I rarely recieve spam email, let alone all kinds of spam in such a short time window and the location being Missouri and about my Truck I don't believe is a coincidence which is what the manager told me after I called back. This manager said his name is Thomas Lankowitz and he rufused to give me his or her license numbers. These people are criminals and their organization needs to be shut down!

  Business response

  10/11/2023

  We have received his cancelation request and will process his refund. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩