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Business Profile

Auto Service Contract Companies

Vehicle Protection Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Service Contract Companies.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 30 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never had so much trouble with a company and their policies. I was lied to multiple times over the phone about company procedures. Additionally, they have been the least helpful customer service department I have ever worked with.

    Business Response

    Date: 03/26/2025

    We have spoke with this customer and gone over multiple options which include the standard cancellation procedures. This customer has all the information to move forward with cancellation. As of today we have not received his written request. We spoke with him again today and verified he knows what he needs to do if he chooses to cancel this policy. 

  • Initial Complaint

    Date:03/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Shortly after purchasing a ****** Outback I recieved a postcard in the mail stating that my warranty for my car needed to be activated or I would be liable for all damages to the vehicle. It also insinuated a great sence of urgency. I also found the layout of the postcard and formatting of the text very misleading. It gave off the feeling that it was from the dealership. So i called and activated the warranty. A few weeks later I recieved a warranty booklet from Secur Vehicle Solutions and from the dealership. After contacting the dealership and them informing me that they had no knowledge of how or why I was sent this paperwork. They also said that it was very likely they I had been scammed. I then check the address on the booklet I was given from Secur Vehicle Solutions and it was to a **** not the actual business. ****** searching Secur Vehicle Solutions gives no results. Upon calling the number that was given the person answered the phone "Vehicle Protection Center". Thinking I had the wrong number I hung up. I ****** searched Vehicle Protection Center where I then located the BBB link. After digging further I came to the realization that this company is a scam and that I need to cancel whatever services I was essentially mislead into purchasing. After calling back and attempting to cancel, I was informed that I have to mail in a notarized copy of the vehicles millage along with paperwork that they never informed me where I could find. They also informed me that they would not stop taking payment from me till the paperwork is filed with them. I find it ridiculous that i cannot use email or some other faster form of data transfer, but then again this is clearly a scam ment to trick people into purchasing something that they dont need. I will comply with the ridiculous terms of their cancelation and since it is within the first 30 days I will be entitled to a full refund of the $695.00 i have spent thus far. I will update further when I have more information.

    Business Response

    Date: 03/24/2025

    The complaint has been resolved with the consumer. 

  • Initial Complaint

    Date:02/04/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have called them and told them to remove my credit card info. They did not do it, continued to attempt to charge my card. I had to cancel my card. I assume they are mostly call center agents with no ability to actually help you when you call.

    Business Response

    Date: 02/04/2025

    Mr. ***** has an active policy with us. We are more then willing to work with him but have only talked to him once since he actived. He returned one of our calls about his monthly payment. If he once to give us a call we can go over his options and address any concerns that he may have. 

  • Initial Complaint

    Date:11/29/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This particular company is calling me approximately 5 times a day everyday to sell their product. I have asked to be removed from their list but they just call from a different number. I am sick and tired of their calls and it needs to stop.

    Business Response

    Date: 12/02/2024

    I am sorry but you have the wrong company. We only do inbound activatation calls. We would not call you unless you have a policy with us and there is an issue that needed to be resolved. 

    We do not show a policy for this name in our system. 

  • Initial Complaint

    Date:09/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase this warranty protection for my vehicle 2018 ********** on 08/29/22, I trade that vehicle in 09/23/2023 and canceled the policy 09/27/2023 .I was advice to submitted a letter in write of cancellation and the purchase of the new vehicle I did what they asked and was advice by **** it would be 120days to process the refund due, per the cancellation Agreement which states WE will refund the unearned agreement purchase price to you calculated on a pro rata basis. less any claims paid. I paid a total of ******* in 12 months period. I have called and spoke with ******* , **** the ****** *** every week for the past 12 months and have not resolved anything , all they tell that its still in process.

  • Initial Complaint

    Date:05/03/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about January 10, 2023 I purchased a vehicle protection plan through Vehicle Protection Center for $3,793.00 for my 2012 GMC Acadia.On or about March 23, 2023, I submitted the required paperwork to cancel my service contract with Vehicle Protection Center; contract number xxxxx2033. A representative of that company confirmed that my policy was canceled on March 28, 2023. On September 11, 2023 I called Vehicle Protection Center to ask when I would receive my refund. I spoke to ***** who told me that it was in processing with administration which was the last step in the cancelation/refund procedure.On December 19, 2023 I again called Vehicle Protection Center to ask when I would receive my refund. I spoke to **** who said she would email a manager and ask about the status of my refund.It is now May 3, 2024 and I STILL have not received a refund.

  • Initial Complaint

    Date:03/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had just bought my car and I received a phone call about car warranty insurance. I was told I would pay $75.00 a month for 18 months and my car would be covered under the warranty for the life of the vehicle. I was told this coverage was everything including maintenance like oil changes. I took my car to the dealership and my oil change should've been covered and it wasn't. I then was charged for this policy $125.00 on the January 4th. This was above the $75.00 I was told. Then the following month I was charged $171.39. I went to my local bank and they tried calling with me to the company about the error in charges. They refused to talk to me with my banker in the office. I had to call from my own phone. My banker was still in the office and I had the phone on speaker so they could here the conversation. They refused to talk on speaker phone. I have never received this policy and I wrote them a letter they told me to write to cancel the policy and get a refund. It's been over a month and I have not received any money back. I talked with **** and he provided an address to send the letter to, and it was the wrong address. He told me to add the odometer reading on the letter and I did. Once again, no policy was ever provided to me and the dollar amount they told me they'd charge me was wrong.

  • Initial Complaint

    Date:03/05/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called secur vehicle solutions to cancel my program and the guy on the phone kept asking me why i wanted to cancel instead of just cancelling it. after sitting on the phone for 10 minutes he then tells me i have to write a letter in order to cancel my program. ive been enrolled in the program since 2/27/24 thats less than 30 days. im seeing that this place is a scam. i have changed my card information and will be taking further action.

    Business Response

    Date: 04/17/2024

    She did not want to follow our cancellation procedure of 30 days written notice. We cannot refund her any money since she changed her card information.

    Customer Answer

    Date: 04/17/2024

    Complaint: 21389415

    I am rejecting this response because:
    I am still getting transactions declined from you STILL trying to take the money! i changed my card information and youre still charging my card which doesnt make sense! 


    Sincerely,

    ***************************

  • Initial Complaint

    Date:03/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 29th 2020 I purchased a four-year extended warranty on August 25th I traded my car in and I immediately called to get a refund because I paid $3, 269 in full up front. At first I was going to transfer the service over and then I decided not to because my car only had ****** miles on it and the cost was too expensive so I asked him to send me a refund. I waited and waited I called again I spoke to someone named ******* she transferred me to her supervisor named **** they both tried to get me to purchase another agreement and I did not want one I finally sent an email to a higher up in the company and he responded and said that I needed an odometer statement showing the date that I traded the car in and the mileage at the time. I will be filing another claim against the dealer as I called several times I went into the facility and they still did not forward me the odometer reading statement that I needed to get to vehicle protection. The minute I tracked down the paperwork and I found it myself I sent it to vehicle protection via certified mail they are now only going to cancel my contract at the date that they received the odometer statement not the date that I traded the car in. She said her record show that I was told back in August about the odometer statement and this is not true I know for a fact this is not true I knew nothing about needing an odometer statement they can pull up all the recorded calls if they want this is not true I was not told about this they just kept pushing me and pressuring me trying to get me to buy another warranty. I salesman called me 2 weeks ago and was extremely rude and actually called me a smart **** name before I just finally hung up on him. I'm sure that call was recorded also he belittled me and then he called me a sarcastic name. I have a witness my electrician that is helping do work on my remodel was in the car with me in the car with me and the phone call was on speaker phone we were both appalled at his behavior. Now today I called and they refused to give me any sort of refund back. I will file the next claim against the car dealer **********************

    Business Response

    Date: 03/01/2024

    We have been working with this customer for awhile now. She called in and informed us that she traded in the vehicle. We then went over the options with her. We did offer her coverage on her new vehicle but she declined. We explained she would need to send in a letter of cancellation or the trade in paperwork. We did not receive anything until 2/22/2024. This policy was activated on 10/29/2020. All policy would be due a pro-rated refund which is calculate from time, mileage, and any claims paid. This policy also had claims paid out in the amount of $1419.54. Unfortunately there would be no refund due. 

    We have only reached out to this customer to make sure she had the information to get this canceled properly. Who ever she spoke to about activating a policy recently was not affiliated with us or our team. If she has any other questions she can give us a call and we can try to explain it again. 

    Customer Answer

    Date: 04/12/2024

    If I called them to cancel my policy, why should anything be based on what I did with the old car? If I want to cancel, I want to cancel. AND Im sure all their calls are recorded and when I purchased my new vehicle in July I believe I first called them in August and they said no such thing about me needing a trade in statement. They wanted me to buy a new agreement so bad. They actually tried hitting my credit card at least 7 times after I told them I did not want an agreement (that card had been cancelled so I just watched them try to process knowing it would never go through) THEN one of their reps called me and was EXTREMELY rude, telling me i was "stupid" and "did not understand how things work and I should have an extended warranty no matter how little miles I have on my new car. I have a witness who was in my car at the time. It took me from November/December to February to receive the trade in statement from ******** Buick in *****, ** (actually, they totally ignored my phone calls and emails and never sent it) I found the paperwork myself. AND vehicle protection would not accept me emailing it to them. I had to find the time to get to the post office and it had to be mailed. (that was just stalling time as what I sent them was a copy itself???). and if the trade in paper was the missing link, why would it matter when I got it to them. It proved that I traded the car in. Again, why should it have mattered what I did with that car. If I wanted to cancel, I wanted to cancel. I think that ********************** should also be included in this claim as this is not the only issue they created. I went there to have my car serviced and they "lost it". When I went to pick it up, the service man could not find it. I had no ride as I was dropped off because I had sent an email to the service manager advising not to do any further repairs AND a salesman had also relayed the info to him. After 3 hours they finally found my car BUT it was parked in an area that nobody left at the store had keys to. They gave me a loaner. THEN, I had filed an insurance claim on the broken a/c because it was caused by road damage and not mechanical failure. I made all arrangements to have allstate inspect the vehicle. I sent several emails to people at ********* Buick to clarify this and when allstate arrived the service manager told them I did not want to file a claim any more as I traded in the vehicle. This cost me $3,400. when I went in to discuss this the sales manager kept saying I was committing "insurance fraud". I have an email that I contacted Allstate and asked this question and they said if the accident happened when I had coverage, that I had every right to file a claim (even if I was trading the vehicle in). Between ******** Buick and Vehicle protection, they have cost me LOTS of money that I just did not have. Also, I do not see anywhere in my protection package that they deduct money if you have a claim. Isnt that what insurance is for. Why would that be a charge towards myself. None of this makes sense and I believe that they do not have the correct information and I am due a refund (from both of them). Thank you in advance for your support.

  • Initial Complaint

    Date:02/02/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vehicle Protection Center has been calling me every couple days for over a month and leaving voicemails. I called today to tell them to stop calling me. The woman I talked to asked if I knew a *********** told her that I have never heard of this person. She insinuated I was lying by asking me how did he called from my number then? I told her I have no clue and I've had my cell number since 2001, I dont know a **** and to stop calling me. This company needs to be held accountable for their bad business practices.

    Business Response

    Date: 02/22/2024

    We do not show a policy for this person in our system. If we have a wrong number for a current customer that we are trying to get a hold of I do apologize. 

    Customer Answer

    Date: 02/26/2024

    The number that was listed on my phone was ************. The phone number that they had me call back was ************.

    Business Response

    Date: 03/12/2024

    If this consumer doesn't have a policy with us, we will remove his name.

    Customer Answer

    Date: 03/12/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

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