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Business Profile

Window Installation

Penny Window

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Installation.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I gave the business, the rough estimate of size for the window, and instead of them cutting of the correct size that I gave them originally when I paid them, they cut it incorrectly. The business is refusing to recut it, stating that I should have given them the right size, which I did in the beginning.Location of the business:*****************************************

    Business Response

    Date: 08/26/2025

    Nobody likes to "eat" a window and while we sympathize with Mr. ****** we try and take steps to minimize these occurrences.  I have enclosed the receipt showing Mr. ******* signature for the window size ordered.  I don't know first hand of the conversation leading to this order.  All of our windows are ordered by the actual size of the window.  We deal with multiple manufacturers and each one will cut their windows back a different amount if given opening sizes.  Some contractors prefer a half inch cut back. some a quarter inch cut back, etc.  Therefore, we always use the actual size to eliminate problems.  But, in order to try to be fair without pointing fingers, I will offer to Mr. ***** a 50% discount on the correct size window.

    *** *****

  • Initial Complaint

    Date:10/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Location: *********************************************** I hired this company to do repairs on the windows and doors on my house but have been having issues with my screen door. I have a warranty on the screen door and they are refusing to come out and fix it.

    Business Response

    Date: 10/16/2024

    We installed the storm door in 2022.  We have been out 3 times in the last month to address her issues.  Unfortunately, the customer has damaged the door beyond repair.  The door main frame is bent so bad in cannot be fixed.  The customer has been informed of this, but claims they didn't do it.  Please see the pictures that show the top of the door is fine but the lower part has been bent out.  We cannot do anything but replace the door and she does not want to pay. 

  • Initial Complaint

    Date:01/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had 27 windows installed June 2022. December 2022 they all frosted with ice inside the house. I was told that it would take 3-6 months to get the new windows in stock and they were installed in August 2023. They didn't even have all of the windows then. This past Sunday I have a inch of ice on all my windows. I've have only talked to chuck. I called him and sent text and he hasn't responded. I'm not going threw this with him for a 3rd time

    Customer Answer

    Date: 01/16/2024

    The business reached out to us today and he is willing to give us a full refund.

    Business Response

    Date: 01/18/2024

    WE HAVE OFFERED TO REFUND THE PURCHASE PRICE PER THE ATTACHED LETTER.

Penny Window is NOT a BBB Accredited Business.

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