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Business Profile

Wigs

Beauty Trends

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wigs.

Complaints

This profile includes complaints for Beauty Trends's headquarters and its corporate-owned locations. To view all corporate locations, see

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Beauty Trends has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/03/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In place an order for a topper on April 23rd 2025 haven't received my item they charged my credit card been trying to call the merchant for over a week phone just rings no one answers horrible experience bad buisness

      Business Response

      Date: 05/11/2025

      ***** ****** placed an order on 4/23/25, and the order was delivered on 5/7/25 (10th business day)  This order was delivered within the allotted time  of our drop ship policy.
      The Top Smart by *** Renau  is a drop ship item, and it ships from a third party vendor in 10 business days (excludes weekends/holidays)
      Also, the drop ship policy is located next to the picture on, and a screenshot of the policy has been sent with this email response.

    • Initial Complaint

      Date:06/14/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a wig from Beauty Trends June 7th. I received my order on June 10th my order #*****. The item was incorrect and the invoice enclosed was addressed to someone else under their order #*****. I immediately tried to call the company with the number that was on the invoice and on their website **********. The call goes through and I get a recording to press 2 for customer service.......after several rings the recording says the number is no longer in use. I have tried calling at different times and several days with the same response. I have also emailseveral times to try to get information on how to proceed with a return and get the correct order. My credit card has been charged.

      Business Response

      Date: 06/19/2024

      Hello,

      After reviewing our records, there was an oversight with order numbers #***** and #***** which caused a shipping error.

      As soon as we realized the error, a **** return shipping label was sent to the email of ********************************* email to return order #*****.

      Also, both customers have been issued a full refund with an apology.  Beautytrends takes full responsibility for error made and the inconvenience.

      Sincerely,

      *******************

       

    • Initial Complaint

      Date:01/12/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order 12/12/22, they cashed the money order but I didn't receive the order. The money order was for $75.69. I tried contacting the company several times but I couldn't get through to talk to any one. I have ordered from them for years and I am a preferred customer and get a discount.

      Business Response

      Date: 01/16/2023

      Helllo,

      We value **** ******* as a loyal customer, and she has been ordering with Beautytrends for years.    Beautytrends would like to sincerely apologize for the oversight of processing Mrs. ********s order.

      Mrs. ********s mail order was processed immediately and shipped on 1/13/23.   The scheduled delivery for this order is 1/17/23.   

    Beauty Trends is NOT a BBB Accredited Business.

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