Business Profile

Sporting Goods Wholesale

Rawlings Sporting Goods Company, Inc

Headquarters

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Complaints

This profile includes complaints for Rawlings Sporting Goods Company, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

62 total complaints in the last 3 years.
33 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/22/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Thursday, May 8th, 2025, Rawlings/Easton had a sale on Pink Lemonade Ghost Unlimited Fastpitch Bats. I placed two separate orders for two bats each, a total of four bats. After tax, each of the two orders totaled $1,062.98 for a total combined four bats for $2,125.96.After receiving these, we decided we no longer wanted to use these particular bats. Knowing that we had never opened them, and Rawlings had a generous 30 day return policy, no questions asked, I submitted for a return. On each order, I selected both bats to be returned. I printed the labels, took them and the bats to work with me, placed the packing/return slip in each shipment and fixated the label on the front of each *********** is worth noting that both shipments sent out, had two bats in individual 2x2 or so boxes that were taped together. I returned these the same way, as only two labels were provided.These were hand delivered to the UPS driver that picks up and delivers daily at my workplace at *************************************** (LacquerCraft Hospitality). He scanned them and I received two e-mails shortly thereafter advising that my returns were on the way and that I would be refunded within 7 business days of receipt.On 6/9 at 11:07 AM I recieved an e-mail stating Order # R01678611 was received for quantity: 2 bats. Six minutes later, at 11:13 AM I received a second e-mail stating order # R01678535 was received for a quantity of 2 bats. I waited to see when my refund would be applied. On June 18th I was refunded $1,062.98 (This is for one order, of two bats). With $1,062.98 outstanding, I waited a few days and called.First *** "looked into it" and told me they mixed something up and I would be refunded same day.Second *** (10 days later) said the weights didn't match, that the label only said 2 pounds. Per **** the label was created by Rawlings and the weight is what they entered into the ********** they refuse to refund my money. I did everything right.
Business Response
Date: 07/24/2025
The customers credit card was refunded on Wednesday July 23rd. It may take a few days to process.
Customer Answer
Date: 07/30/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

******** ******
Initial Complaint
Date:07/19/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint against Rawlings for failure to fulfill a warranty replacement on a baseball bat and lack of communication.The original bat (Model: RJBSI13-26 Icon-13) was purchased on April 22, 2025. I submitted a warranty claim and was approved for a replacement bat under RA#********, with an estimated ship date of June 4, 2025 (Order #********). Despite this approval, I have never received the replacement bat.I followed up by email on June 16, 2025 (Case #********) and again on July 13, 2025, but received no response to either inquiry. It is now late July, and I still have not received the product I was promised, nor have I received any explanation or status update from Rawlings.This lack of accountability and customer service is unacceptable. The bat was needed for the baseball season, which has now ended, rendering the warranty replacement useless for its intended purpose.I am requesting immediate fulfillment of the promised warranty replacement or a full refund. I also request that Rawlings address its failure to respond to multiple follow-up attempts.
Business Response
Date: 07/24/2025
Customer was contacted and they have elected to wait for the new replacement bat to be shipped to them in early September. The bat will be an upgrade from the bat they originally purchased.
Customer Answer
Date: 07/25/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

******* ********
Initial Complaint
Date:07/15/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On or around March 2025, I purchased a Rawlings ICON baseball bat for my 7-year-old son. The bat was used in approximately two game and six practices, as he was still using his older bat most of the time. Roughly 42 days after purchase, the end cap broke off, rendering the bat unusable.I immediately contacted Rawlings about a warranty replacement. They directed me to an external warranty service portal. I followed their process and submitted the required information. After three weeks of no response, I followed up again. About a week later, Rawlings requested more information and photos, which I promptly provided.After sending the requested information, I again received no response. I submitted a second warranty claim, reattaching all the photos. Eventually, Rawlings responded by requesting to inspect the bat and promised to send me a return label, which they said was sent over two weeks ago. As of today, I have still not received the label. I have emailed them twice since with no response.This level of customer service is completely unacceptable, especially for a premium product marketed for youth athletes. The bat is under warranty, and Rawlings has continuously delayed and ignored valid attempts to resolve the issue. Meanwhile, my son is now growing out of the bat and never had a fair chance to use ****** had to spend another $400 purchases a competitors bat that has not failed.Furthermore, there are numerous customer complaints online indicating that this model has a known defect with the end cap, and many buyers have experienced similar stonewalling from Rawlings regarding warranty claims.Desired Resolution:Due to the prolonged delay, lack of response, and Rawlings failure to stand behind their warranty, I am requesting a full refund for the $400 bat or a replacement bat of equivalent value that properly fits my sons current size.
Business Response
Date: 07/17/2025
We have contacted the customer, and we will be replacing the bat of their choice to meet the needs of player for next season.
Customer Answer
Date: 07/28/2025
Rawlings sent the wrong bat.

Customer Answer
Date: 07/28/2025
Rawlings sent the wrong bat.

Business Response
Date: 07/30/2025
The customer received the new bat model as a replacement. Customer expected an exact replacement, but that model is discontinued. The new bat was used at practice and customer is happy with the replacement.
Customer Answer
Date: 07/30/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

***** ******
Initial Complaint
Date:07/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I go to submit my return on the website it states that I can get a store credit for my sons birthday present. The bat was on back order and we didnt get it until a month after his birthday. Someone else purchased him a bat, so we simply want to return the bat that was delivered on 6/11 to obtain a store credit so he can get something else he would like. However, no one will answer my question via phone or email why they can not honor this. There website should NOT state that this is an option. Also, isnt my childs problem there system cant seem to handle a back order return correctly.
Business Response
Date: 07/03/2025
Customer was contact on July 2nd, 2025, and was provided a label to return the product.
Customer Answer
Date: 07/04/2025
Complaint: 23549226

I have reviewed the business' response and am rejecting it because: they have sent a label, but they are not going to give my child a store credit. They are going to refund the person that purchased him the gift. You will see the attached are screen shots of my email to them. They dont even acknowledge my request for a store credit. They ignore my message completely with a you will receive a refund once returned. I dont want a refund it will not go to my child. I want a store credit, per what the website says I will get. Then they closed my order as if it was completed. Im just appalled that a company like this would provide such crappy customer service.

Sincerely,

******** *******
Initial Complaint
Date:07/02/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 1, 2025, I ordered the Rawlings 2025 Icon baseball bat (RUS5I8-31 ICON -8) on ******. The bat comes with a warranty and I originally contacted Rawlings about the bat breaking on 5/21/25. I was given a complaint number, ********. On 5/22/25, Rawlings contacted me and stated the bat would be covered under warranty. They stated I would receive a replacement shortly and they would send me a shipping label to return the broken bat. I did not receive either. On 6/3/25, I contacted them again. I received an email on 6/12/25, stating the replacement bay should ship 6/16/25, and I would receive an email with tracking info. Again, I heard nothing from them. I contacted them a third time on 6/25/25, with no response. Photos of the broken bat were sent to Rawlings.
Business Response
Date: 07/02/2025
The replacement bat was on backorder and replacement order ******** SN shipped yesterday (07/01/2025) via *** tracking number is 1ZE469840355298516. The defective bat can be discarded; we are not requiring it to be returned.
Customer Answer
Date: 07/05/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

***** *****
Initial Complaint
Date:05/28/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered custom helmet from company. Online says will ship helmet in 10 weeks. Past 10 weeks. Received no email or phone call. Called and stated will at least be 4 more weeks hopefully. I would have ordered from different company if the timeline is indefinite and will miss majority if not all of summer softball season.
Business Response
Date: 06/20/2025
Order number R01636148 was shipped on 05/30 via UPS 1ZE469841354792741 and delivered on June 2nd. A $30.00 refund was processed to the credit card on June 20th. Customer will receive an email notifying them of the refund.
Customer Answer
Date: 06/20/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

***** ******
Initial Complaint
Date:05/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a softball glove that is completely defective and I can not get anyone in customer service to reply to me to help out and get a resolution.
Business Response
Date: 05/21/2025
A replacement glove is being sent today. (05/21/25) Sales order 71063953 SN UPS tracking number 1ZE469840354603240. Later this evening you will be able to see movement on the package.
Initial Complaint
Date:05/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reached out to ******* customer service on May 5, 2025 about a batting bag I bought my son that is covered under the 1yr manufacturer warranty. The customer service *** emailed the address and information needed to start my warranty claim. I have not received any emails since them and I emailed them again on May 8, 2025 with no response. As of today I still have not received any response on my warranty claim and provided all the requested information/ photos. I did buy it from ****** but Rawlings still covers the item as it is a trusted seller.
Business Response
Date: 05/22/2025
A replacement order was shipped (71082661) Shipped via *** next day air 5/21/251ZE469841354619787. Scheduled delivery is 5/22/25
Initial Complaint
Date:05/06/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I submitted a warranty claim for a cracked Easton Ghost fastpitch bat in mid-March 2025. The claim was approved and on April 14, 2025 I received an email stating the claim was approved. I would receive a separate email with tracking information for the replacement bat. The warranty was for a 33" 22 oz (-11) bat. I had to submit photos that prove the size of the bat and photos of the crack. On April 16, 2025 I received the replacement bat. When I opened the box, I immediately saw that I was sent a 32" 22 oz bat. I emailed Rawlings/Easton immediately and informed them of the mistake. I asked how I could get the correct size replacement sent. I received a standard, "no-reply" email stating that I would receive a reply in ***** business hours. By Tuesday April 22, I had not received any communication. I emailed again, explained the issue and again received the standard, "no-reply" email. Today is May 6th, and I still have not received any sort of communication regarding my issue. I have emailed two different email addresses from their site, called the 866 number, and tried the chat feature. I cannot talk to a person or get any sort of resolution. I have emails I can share, but unfortunately they are not the accepted formats for me to attach to this request.All I want is an Easton Ghost fastpitch bat, 33" 22 oz. (-11) bat sent to me to replace the one that cracked and they approved for the warranty. The bat they sent is not what my daughter originally had and it is too small for her.
Business Response
Date: 05/09/2025
The consumer is correct; we processed the replacement bat for the wrong size. The correct replacement bat was shipped on 05/08/2025 via next day air. The tracking number is UPS 1ZE469841354314418 and is out for delivery on Friday May 9th.
Customer Answer
Date: 05/09/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

******** ***********
Initial Complaint
Date:05/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an Easton Bat (owned by the Rawlings company) for my daughter who plays softball. The bat was purchased from an authorized dealer in Better Baseball in June 2024 for $529. The bat comes with a 1 year warranty. The bat has been deemed dead by *************** and several softball coaches and players. Better baseball employees and management have told me several times that this Easton Ghost Bat has the highest crack/dead value of any bat and thus have a lot of return issues. I filed a claim with Rawlings on 4-10-2025 to have this bat replaced and sent in the appropriate pictures. I was told it would take 2 weeks to process the return. It has been 3 weeks and neither Better Baseball nor ****** has been willing nor able to help. When I called today- 5-2-2025, the ************************** phone lines had been shut down since Wednesday and I am not able to get any movement nor clarity on this defective product that I bought. The Rawlings company is not adhering to the warranty claim and will not process this order per case # ********
Business Response
Date: 05/09/2025
A replacement bat was shipped on May 7th, *** tracking # 1ZE469840354285335. It is scheduled for deliver on May 9th.

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Rawlings Sporting Goods Company, Inc is NOT a BBB Accredited Business.