Complaints

This profile includes complaints for Varsity Tutors LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Varsity Tutors LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Varsity Tutors LLC

  8001 Forsyth Blvd Ste 1050 Clayton, MO 63105

  
• 

  Varsity Tutors LLC

  4525 Oak St Kansas City, MO 64111-1818

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Varsity Tutors regarding an unauthorized charge and refusal to issue a refund.On August 7, 2025, I purchased an 8-hour all-inclusive tutoring package for $639.00. During the enrollment process, I clearly communicated to the representative that I only intended to use the service for one month. I was assured that this would not be an issue and that the program would not automatically renew.However, on September 7, 2025, I was billed for a second cycle, even though my membership status clearly stated:Aug 06, 2025 - Sep 06, 2025 Not Auto Renewing.I have not used any tutoring services since September 6, 2025. Upon noticing the unauthorized charge, I immediately contacted Varsity Tutors to request a refund. My request was denied. I was told that I should have canceled before the billing date, which directly contradicts what I was originally told by the representative at the time of purchase. Had I known this, I would have taken appropriate action to avoid further charges.This feels like a case of misrepresentation and poor business practice. I was charged for services I did not use and did not agree to continue. I relied on the verbal assurance provided during the sales call and the membership term that explicitly stated the program would not auto-renew.I am requesting a full refund of $639.00 for the charge made on September 7, 2025 for services that were neither used nor authorized.

  Customer Answer

  Date: 09/09/2025

  After a bit of emailing and calls on my part they are giving me a full refund for the $639.00 for the second charge. No further action is required. Thank you guys so much for your support.

• Initial Complaint

  Date:08/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up for a monthly package for online tutoring for taking the ***** At the time of signing up, we were very clear that we only needed preparation for a specific test on June 7, and the agent recommended a monthly plan which included 4 tutoring sessions. At no time was it mentioned that this would be a recurring monthly charge until we called and cancelled the subscription. At no time have we received any kind of billing notification that we were incurring additional charges beyond the initial month. There is no way to unsubscribe on their website, you must call to unsubscribe.

  Customer Answer

  Date: 09/02/2025

  The service *** claimed they could not issue a refund, but Varsity Tutors has credited us for 2 months of membership which is a fair resolution IMO.

• Initial Complaint

  Date:08/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased tutoring through Varsity Tutors for our grandson. The tutor hed been working with didnt show up for a session two weeks ago. After waiting 30 minutes he hung up. It happened again this week. I called Varsity Tutors again. WE RECEIVED NO NOTIFICATION FROM VARSITY TUTORS!! NONE!! Two consecutive weeks! I asked for a refund for the three sessions we had already paid for. They wanted my grandson to reschedule with a different tutor. I told them absolutely not. I would like to be reimbursed for the three sessions. Their company policy says no refund. The representatives have been nice but no common sense.

  

  Business Response

  Date: 09/08/2025

  Varsity is in receipt of the Complaint filed by **** **********. Although Varsitys attempts to make contact with **** ********** in response to the Complaint have gone unanswered, Varsity has effectuated what it believes to be an amicable resolution, and remains willing to discuss the Complaint should the customer wish to do so. The customer may contact *********************** experience manager at the phone number that was provided in our most-recent email to further address any outstanding concerns. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us. 

  Customer Answer

  Date: 09/09/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:08/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Varsity Tutors for my son. I was very clear I only wanted the service for one month, they said I had until August 19th to cancel (within 30 days). I called and cancelled on August 19th and they processed my cancellation, but still charged me the next day. Now they are claiming I did not cancel within the 30 days. I have the email with cancellation confirmation from August 19th.

  

  Business Response

  Date: 09/01/2025

  Varsity is in receipt of the Complaint filed by ****** ******. Although Varsitys attempts to make contact with ****** ****** in response to the Complaint have gone unanswered, Varsity has effectuated what it believes to be an amicable resolution, and remains willing to discuss the Complaint should the customer wish to do so. The customer may contact *********************** experience manager at the phone number that was provided in our most-recent email to further address any outstanding concerns. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us. 

• Initial Complaint

  Date:08/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Varity tutors is unethical. They say you can cancel at any time! And when you cancel with a tutor and say Im done, like done when the school year ends, they will still charge you monthly until you call a secret phone number. Nowhere do they tell you that you have to Cancel by calling ************!!!

  

  Business Response

  Date: 09/05/2025

  Varsity is in receipt of the Complaint filed by ****** ******. Upon receipt of the Complaint, Varsity contacted ****** ****** and the parties reached a satisfactory resolution. Accordingly, it is Varsitys understanding that the matter has been resolved amicably. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us. 

  Customer Answer

  Date: 09/08/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:08/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the Varsity Tutors service for one month (8 hours total) with a phone representative. Tutoring hours for my daughter were Wednesday evenings and Saturday mornings. I also explained to the representative at the time that we were only doing one month because my daughter would then return to school; she also dances 5 nights a week and has piano and Spanish tutoring, so we could not possibly book tutoring for longer than the 8 hours worth of tutoring that we signed up for. On Friday, August 15th--one day before the last tutoring session that I had already paid for with the 639 dollar package--I was charged another 639 dollars for the following month. I immediately called the number provided when I signed up *************) to get reimbursed, since 1) there was no mention of autopay on the phone when I signed up, 2) I expressly noted that our family could only schedule one month of tutoring on the phone when I signed up and I was told that was fine, 3) we would not use the hours for the second 639 charge, and 4) there was no email or alert that I was about to be charged another 639 dollars. On the phone, the representative told me that no refunds could be given after charge, per company policy--even for hours that are unused and same day charges. They also told me that I could not be transferred to a supervisor, that they could not give me the name, email, or number for any supervisor or accounts manager, and that a team would review my case about whether I would get a refund or not and without any communication to me, their decision would be final. Ultimately, the sales person I spoke to when I signed up for the service mislead me about the single month charge for 8 hours and the second 639 dollar amount was charged before completion of the first 8 hours. With company policy stated to me as no refunds are given ever, even for services not used, this is a predatory practice.

  

  Business Response

  Date: 08/28/2025

  Varsity is in receipt of the Complaint filed by **** **********. Upon receipt of the Complaint, Varsity contacted **** ********** and the parties reached a satisfactory resolution. Accordingly, it is Varsitys understanding that the matter has been resolved amicably. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us. 

• Initial Complaint

  Date:08/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told when signing up there wasnt a subscription, I informed the gentleman when signing up I only needed a month of services and was billed on subscription.

  

  Business Response

  Date: 08/20/2025

  Varsity is in receipt of the Complaint filed by ****** *******. Upon receipt of the Complaint, Varsity contacted ****** ******* and the parties reached a satisfactory resolution. Accordingly, it is Varsitys understanding that the matter has been resolved amicably. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us. 

  Customer Answer

  Date: 08/21/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:08/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nature of Complaint: Unauthorized/Unclear Subscription Renewal, Refusal to Refund Summary:My daughter, a sophomore in college, signed up for what she believed were 4 tutoring sessions through Varsity Tutors. At the time of purchase, it was not made clear that this was part of a recurring subscription plan. She completed those 4 sessions and did not request or schedule additional tutoring.On August 7, 2025, my credit card was charged $789 for a renewal. This charge was not expected and no services had been requested or rendered for this billing period.Upon seeing the charge, I called Varsity Tutors on August 11, 2025 and spoke with a representative named ********. I explained that:The subscription renewal was not clearly disclosed at ********** daughter had not requested additional *********** services had been provided for this new billing period.I requested a refund, but the representative refused, stating there was nothing she could do.Why This is Unfair:Varsity Tutors sales process appears misleading for students, particularly those who may not fully understand recurring billing terms.The company is charging $789 for services that have not been delivered.Industry standards and fair business practices dictate that when no service has been provided, a reasonable refund should be granted.Resolution Requested:A full refund of the $789 charged on August 7, 2025.Clear disclosure of recurring billing terms to customers during sign-up to prevent future misunderstandings.

  

  Business Response

  Date: 08/18/2025

  Varsity is in receipt of the Complaint filed by ****** ******. Although Varsitys attempts to make contact with ****** ****** in response to the Complaint have gone unanswered, Varsity has effectuated what it believes to be an amicable resolution, and remains willing to discuss the Complaint should the customer wish to do so. The customer may contact *********************** experience manager at the phone number that was provided in our most-recent email to further address any outstanding concerns. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us. 

• Initial Complaint

  Date:08/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up for one type of service - person to person tutoring in math. I canceled the service November 2024 via phone and advised if needed I would contact them again. Student passed test in October so there was no additional need for the service. Refund for **************** was received. But, Varsity continued to charge the credit card. Credit card holder only realized he was being billed in April 2025. He is an elderly gentleman. I noticed during conversation with Varsitys billing department August 7, 2025 the phone line was going in and out. Also, when services were being received, prior to and after each session Varsity Tutor sent an email confirming sessions and asking about the services delivered by their staff. November when services were canceled the emails asking about scheduling and services performance also stopped. Emails from the instructor asking to schedule tutoring sessions also stopped. Leading us to believe there was no misunderstanding about the cancellation. Requesting refund from December 2024 to August 2025

  

  Business Response

  Date: 08/21/2025

  Varsity is in receipt of the Complaint filed by ***** ***. Upon receipt of the Complaint, Varsity contacted ***** *** and the parties reached a satisfactory resolution. Accordingly, it is Varsitys understanding that the matter has been resolved amicably. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us. 

• Initial Complaint

  Date:08/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was using a Varsity Tutors plan October 2024-***** 2025. I had only a few weeks in May prior to taking a test. I spoke with a representative on the phone in mid-***** stating I no longer needed a plan but wanted to pay for eight more hours only. Meanwhile, I found that they have continued to charge me. I called to ask for a refund and was denied, and was refused a recording of the previous phone call. The representative confirmed that I said I wanted 8 hours total of tutoring, but still would not allow refund.

  

  Business Response

  Date: 08/13/2025

  Varsity is in receipt of the Complaint filed by ******* *****. Although Varsitys attempts to make contact with ******* ***** in response to the Complaint have gone unanswered, Varsity has effectuated what it believes to be an amicable resolution, and remains willing to discuss the Complaint should the customer wish to do so. The customer may contact *********************** experience manager at the phone number that was provided in our most-recent email to further address any outstanding concerns. Varsity is proud to be an affiliate of the BBB and values the relationship. If you have any questions or comments, or would like to further discuss, please feel welcome to contact us.