ComplaintsforLimbs R US LLC
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Complaint Details
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Initial Complaint
09/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Spoke to ******* about cutting a tree entirely. We specifically asked for a quote to cut the entire tree, yet when his team stated they were finished he had failed to tell us the tree would not be completely cut and it would be left at fence height. He stated it was a customer issue as he figured we knew he wasn’t going to cut it all, even though we requested a quote for the ENTIRE tree to be cut so here we are with a service that was paid for but wasn’t given.Business response
10/13/2023
It wasn't her tree. This was a shared property, shared fence and tree that the homeowner we were working for wanted us to trim the tree. She came out and said we can remove the tree and the only way to get the tree out was to get the tree and the fence out. It wasn't her property. The fence would have to get ripped out, the tree would have to be ripped. It would have been an additional $900, she wanted all this done and it wasn't her property.Initial Complaint
08/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had them over to do tree trimming. They damaged other landscaping. I called the office and he said he would come out but I haven't heard from him since. I called on June 22, which is when I had the work done.Business response
01/20/2023
The plants die at the end of the year and they come back the next year. They were bulbs in the ground. They shouldn't need to be replaced.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.