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Business Profile

Tree Services

Clipper Tree & Landscape, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Clipper Tree & Landscape, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Clipper Tree & Landscape, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Clippers arborist said that they would be able to raise the cannopy 10 feet, trim the branches away from my and our neighbors house, make space for the powerlines and trim the deadwood. After 6+ hours of work, the two employees Clippers sent out explained that they couldnt complete the work because of weight distribution, tree health and other excuses the arborist never brought up prior to me paying for the work. The employee told me that Clippers would follow up in a year from the that date to finish the work, or decide if the tree needs to be cut down. After arguing for 10 minutes, I chose to accept the employees excuse with the understanding that clippers would be back out to complete the work. Over 1.5 years later, my trees growing over our houses and Clippers doesnt want to accept any responsibility because those employees are no longer with the company. That is no excuse for not completing work that I paid for.

      Business Response

      Date: 11/09/2025

      The reasons our employees initially gave for the tree care provided were not "excuses". They were decisions made to adhere to **** standards with the health of the tree being the focus. A separate certified arborist from our company came out last month and also advised to you the amount of work was done to the standard and the tree looked healthy (ie, no signs of improper pruning, strong branch unions, good response growth). You feel more work should have been done, we felt we did the appropriate amount of work for what was in the best interest of your tree.   

      Customer Answer

      Date: 11/12/2025

      Complaint: 24038585

      I have reviewed the business' response and am rejecting it because:

      Clippers did not accept responsibility for the work not being completed even though they were paid for said work.

      Sincerely,

      ******* *********** **

      Business Response

      Date: 11/13/2025

      We have no additional response outside of what has already been stated.

    Clipper Tree & Landscape, Inc. is BBB Accredited.

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