We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Taxi

Laclede Cab Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Taxi.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the cab is 3.50 plus 2.50 a mile as stated on website drivewr charged me ***** for a 5 mile round trip 2.5 there and 2.5 back the driver charged me over 5 dollars a mile. When I called cab company they said it was right and its not!

    Business Response

    Date: 07/01/2024

    While this person did not send details other than mileage, the flag (initial cost) and charge per mile, they claim the driver charged $21.50 for a 5-mile round trip, then state, "... the driver charged me over 5 dollars a mile."  A cab trip is based on the flag (initial fare), the mileage, a $1.00 gas surcharge if the driver chooses to charge it, an excess baggage if the driver chooses to charge it and Wait-Time (which accrues as with any taximeter at any regulated taxicab company when the vehicle is stopped in traffic, at lights, waiting at the pickup location, etc.).  We therefore answer as follows:  1. A payment of $21.50 for a five mile trip is NOT over $5.00 per mile, and 2. At a base rate of $3.50 (flag) plus $12.50 (5 miles x $2.50 per mile), $16.00 total before considering even the simple addition of WaitTime for stop signs, traffic lights, traffic, etc. and $21.50 as a final fare sounds exactly as it should.  It's unlikely that the trip was 5.0 miles exactly, so while we cannot issue a refund based on this limited statement, we would be happy to have management look at the specifics of the trip if the customer can provide this information (pickup location, route, drop-off, number of passengers, any baggage).

  • Initial Complaint

    Date:10/13/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took a ride in ********* yesterday on 10/12/22. My total was $15. I tipped the driver which was included in the total. The company took out an additional $10 out on my card. I contacted the company and the owner sounded rude and basically told me I was wrong.

    Business Response

    Date: 10/17/2022

    We have spoken extensively with this complainant attempting to explain that we did not take an extra $10.00.  We do not know where her issue may lie - including with her bank, which we recommended she look into, but futilely.  I have included documentation showing her $9.00 fare, $1.00 fuel surcharge and $5.00 tip.  I've also included documentation along with that showing our credit card processor's action, settling at $15.00.  We have been as thorough as we can be in explaining to this customer that we did not take her extra $10.00, but we can go no further with explanation than this.  There will be no refund.

    Regarding the related issue of the owner sounding rude, it was not the owner she spoke to but the Chief Dispatcher.  He was not rude in the least; I have listened to this conversation and attest that he was very patient in trying to explain and listened attentively even when told to "slow your roll."  We regret that this customer felt differently, but the call and the issue were both handled professionally and with courtesy.

    Customer Answer

    Date: 10/18/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Laclede Cab Company is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.