Business ProfileforUpper Limits Rock Climbing Gym

The climbing gym charges an extra $15 per month for existing members to use the training area. It is also reserved during prime hours (Mon-Fri 6-8pm) for the kids team. This is extremely unusual and unprofessional as I've been to a dozen climbing gyms in my life and none charge extra to use their training equipment, nor would they not let you use it during prime hours. Upper Limits does both. On top of this, it has a separate entrance than the rest of the gym which allows members to access via thumb scanner. The bonus here is the separate training area opens at 6am via your thumb print rather than waiting for the main part of the gym to open at 11am. However, the thumb scanner repeatedly does not work. 6 times, in fact, in the last 8 months including 4 times since March. I have notified the gym of every time this happens and they do nothing. Getting up at 5am, having your breakfast and caffeine, and driving 20 min to the gym just to turnaround is extremely inconvenient. To repeatedly not offer services during advertised business hours is illegal and must be rectified.