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Business Profile

Retail Stores

Blissoma Botanical Beauty

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Rosalilia M.

    Date: 02/07/2025

    This business lacks respect for customers and integrity. When my $54 package was mistakenly sent to the wrong address, I was denied a resolution. I informed them I would report them to the BBB for not offering a resolution if packages are shipped to the wrong address. Then, the owner, *****, stepped in and stated that it was my responsibility and would not offer a full refund or replacement, but I would have to pay half more in addition to what I payed. $75 for a $54 package? No thanks. I submitted a report and Blissoma stated I “threatened” them and “wasted their time.” Never have I ever dealt with a business who not only lacks integrity, but also disrespects customers who’ve purchased their items for years. ***** emailed me back rudely and passive aggressively, defining “threatening” as “harm.” I never stated I would harm them- I stated I would stop buying their products and tell my friend and family given the lack of transparency for misplaced packages. After I asked ***** to stop emailing me, she continued with her passive aggressiveness. Do yourself a favor and avoid headaches, waste of time, victimization, and disrespect- find yourself a local business that truly cares for your well-being. They do not care about people, only profit.

    Blissoma Botanical Beauty

    Date: 02/14/2025

    During our checkout process on our website the customer is the one that selects the delivery address for each order. This customer placed an order on our website and during checkout she mistakenly chose to ship her order to an old address. We correctly addressed, packed, and shipped the order and it was correctly delivered to the address she instructed us to deliver it to. Unfortunately because this was not a case of the package actually being misdelivered our shipping insurance will not compensate us for this. This situation was due to the customer's mistake. We informed her that we would be willing to split the cost of a replacement 50/50. She has continued to harass us repeatedly and refuses to take responsibility for the fact that this was her ******** a small business we are not able to take responsibility for errors that are not ours. We do not appreciate the customer's continued harassment and attempts to damage our small business. She threatened to levy BBB complaints and has done so in an attempt to discourage people from shopping with us. She has now left this negative review, which has been left as an explicit attempt to harm our business. We do not appreciate this continued mischaracterization of the situation, and certainly do not appreciate attempts to malign our business.We fulfilled our obligations and did our job correctly. We have boundaries because otherwise we would not be able to continue to exist. The customer has mistaken boundaries for an exclusive focus on profit. It is because of our slim margins and dedication to paying our staff and farmers well that we don't have the resources to cover mistakes that are not made by us.When we make an error we correct it completely. This unfortunately was not that situation, and the customer's awful treatment of our staff and vengeful actions have definitely contributed to our lack of interest in retaining her business.

Blissoma Botanical Beauty is NOT a BBB Accredited Business.

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