We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Residential Painter

Brush and Paint

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Residential Painter.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business was suggested to me after doing a search on Angies list for a painter. ****** reached out and set up an appointment with me on September 29 to give me a quote for three painting projects. He was quick to respond and get the initial appointment set up, so I felt good about siding a contract with him that day I gave him a down payment for 50% of the project which was $680. At the time he told me he is about 30 days out on projects which was fine. He cashed my down payment check on October 7. Towards the end of October as we were reaching 30 days, I reached out to ****** a couple of times to try to get an idea of when he would schedule my projects. I work in retail and its a very busy time of year for me so I was trying to get a time. We went back-and-forth for a couple of weeks, first he told me that he was trying to finish outside projects. Then after reaching out to him several times and not hearing anything for two weeks, he texted me saying he had been sick. When I asked him if he could give me an estimated date of what he would get my projects done he stopped responding. About a week went by and I sent him a text message saying that I needed to have a scheduled date or I would want my money back he then scheduled me for December 12. I hadnt heard from him in the week time between setting up that date and the day that he was supposed to be there so I texted him on December 11 asking what time I should expect him to arrive and if there was anything I needed to have Prepared to get started. He once again hasnt responded. At this time, I do not trust that he is a reliable businessman and I do not want him in my home. I am seeking help to get my down payment back.

  • Initial Complaint

    Date:08/15/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  As long as Brush & Paint follows through with the refund he has promised.

    Sincerely,

    ***** Hooks

    Business Response

    Date: 08/16/2024

    ************************* owner brush and paint the money will be refunded by this Saturday they I have been busy working this was expressed to the client have a good weekend

Brush and Paint is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.