Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a complaint against them because the water was shut off in my apartment and no one was notified. Also, they have refused to fix my roof. There are other issues that they have not repaired too. I found out when I tried to rinse out my tub and flush the toilet. The tenants should be told if the water is going to be shut off. I want proper communication and for them to make the repairs correctly to my apartment.

  Business Response

  Date: 07/24/2025

  Hello, our lease states that in an emergency i.e. uncontrolled water we have the right to protect the property. This is an 8-unit building and a brief water shut off occurred inadvertently due to a leak in another location in the building. We apologize. We have not refused to fix the roof at the building. I was not aware until now that there may be an issue with the roof. I only found this after filtering through the 59 service requests that **** **** has filed since she arrived. This is an excessive amount of work; however, our notes show that nearly all of the excessive work orders have been addressed in a timely fashion.

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My AC went out in my apartment on July 7, 2025 they have delayed fixing it. It is still hot throughout my home and the only thing they have done was given me a window unit in my bedroom. Each time I have submitted a work order through their portal, it is cancelled. It is extremely hot in my home and I would like my AC repaired. My refrigerator also went out, and I have lost food and I have children in my home.

  Business Response

  Date: 07/14/2025

  We are aware of the A/C out and we sent out an HVAC specialist right away and determined that the entire system needs to be replaced. We acquired estimates, had the estimates approved and the vendor is scheduling to have the entire system installed and replaced. The work orders are being cancelled because we only need one work order and submitting multiple work orders does not shorten the repair times only causes confusion and delays. We have addressed these repairs reasonably and responsibly including offering and installing temporary AC window units.

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **Paris Adeola** ******************* January 20, 2025 Better Business Bureau ***************************************************** ************** Subject: Formal Complaint Regarding Unacceptable Living Conditions Dear Better Business Bureau, I am writing to file a formal complaint against Kingsland Properties regarding my distressing experiences as a tenant at ************ during the winter of 2024. During my time at this property, I faced severe living conditions primarily due to an inadequately sized heating unit. Despite paying $1,200 in rent each month, I endured a freezing environment that caused immense discomfort and distress. To make matters worse, I was without water for an entire week, compounding the issues I faced in this already unbearable situation. In an attempt to stay warm, I was forced to blast the heat, leading to an outrageous electric bill exceeding $800 for three consecutive months. This excessive cost was not only financially devastating but also deeply emotionally taxing. No matter how much I cranked up the heat, the apartment remained cold and unwelcoming. When I addressed these concerns with the property manager and owner, I was met with indifference. They were fully aware of the issues but failed to take any action to rectify the situation. A contractor even confirmed that the heating unit was too small and required replacement, yet no steps were taken to resolve this pressing matter. I am seeking the following resolutions: 1. Clearance of the amount owed to me. 2. Payment of the remaining electric bill that resulted from this inadequate heating situation. 3. Return of half of my security deposit. Though I no longer reside at the property, the emotional toll of these experiences lingers with me and continues to affect my peace of mind. I hope that by bringing this complaint to your attention, you can help me find a resolution to this troubling matter. Thank you for your time and understanding. Sincerely, Paris Adeola

  Business Response

  Date: 02/03/2025

  Paris Adeola moved out of the property in July of 2024, summer in this region of *****************. We were aware of some issues with the Heat Kit that was improperly installed by the building owner, but we took steps to correct that issue. The issue was not that the resident did not have heat and t without getting too technical the system was void of a second electrical coil that would have meant that the portion working would have used half of the electricity(not more). Having two burners just would have caused the system to get warm faster and also consume double the electricity during the time it takes to get the unit up to the desired temperature. I believe we did have a vacant apartment below this resident the winter before she moved and the building is about 80 years old and large. I would expect higher than average usage in this building due to its size and age which was an existing condition when she accepted possession. I cannot speak as to why her bill was so extremely high and I would accept that a portion could have been attributed to the repair, but certainly not $800.00/ month for 3 months. I would need to review the bill in order to see how much usage.

  Before we discuss what offer we could make to ***** we would have to be reimbursed for the damage she caused to the unit before moving out and the unpaid rent. Paris Adeola had not been current on her rent for over a year and when she moved she owed a balance of $3210.00 plus $825.00 in damages for a total of $3435 we applied her deposit to the past due rent and damages but she still owes $1035.00 balance due. If she would be willing to pay an additional $235.00 I would be willing to write off the remaining balance of $800.00.
  

• Initial Complaint

  Date:09/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I got home on Saturday after getting married and taking a week long vacation. When we arrived home, we were without hot water. We called and filed a maintenance request and weve been getting the runaround every day. Its now a full week later and we still have no hot water and no time frame when it will be fixed

  Customer Answer

  Date: 10/29/2024

  The complaint has been resolved. 

• Initial Complaint

  Date:09/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 weeks ago I filled an app out and told me I was approved. I brought the security deposit with me. I was never told specifics of what I need to do prior. I was told someone else applied for the house that I applied for. I was there at 9 o&#**;clock that day on September the 3rd. How did someone get approved that fast when they aren&#**;t open on sundays and it takes 4 business days to be approved? I spoke to 4 different people all of which their own story that did not line up. I am now given a different home that is significantly higher per month (1800 vs 2100). I called them to inquire about the house, to which I was told the application is being in process. I asked what the difference is with myself and them in terms of the time frames, and Im told that other person is section 8. I feel like I was discriminated and put in position to pay more rent. My understanding is that 14 days after they receive the deposit you have that time to pay the first cycle of rent. They say that the policy for section 8 but there is nothing written anywhere in the agreement that mentions this.

  Business Response

  Date: 11/22/2024

  In reviewing the notes it appears that the approval was conditional on an extra deposit or specific requested documentation showing information that would allow Kingsland to waive that condition, neither was ever provided by the applicant. In the meantime another qualified applicant was approved and posted a deposit as per our guideline, which is not an uncommon practice with Landlords,  Car Dealers, ticket sellers and the majority of businesses  i.e. first come first served. In this case the lack of consideration(deposit) this consumer was not in line. We did extend our conditional approval to other available properties and we regret we didn't have any that worked for this applicant. This application was moved to cancelled status as the conditions required for approval were never met. It was not denied or approved it was canceled for incomplete documentation.

• Initial Complaint

  Date:01/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Appiled for an apartment on Friday 13th. The turn around time is 24 to 48 hours by the next Friday on the 20th they still didn't have my application processed. I just would like my 30 dollars back.

  Business Response

  Date: 01/27/2023

  We will process a ************, it may take a few days to process.

  Customer Answer

  Date: 01/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:10/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have rented from Kingsland Properties STL since March of 2021 and it has been a pest roach problem since I have lived there, yes this year I could’ve not resigned my lease but I was trying to make the best financial decision for myself. They have not done a thing about these roaches I can count on one hand how many times they have came to spray , it has now gotten to the point we’re I can’t sleep at night because roaches are in my bed, crawling up my walls during the day it’s not so bad but at night time these roaches have a good time in my room, bathroom, sinks, tub, and toilet. I had the city of ********* inspector come out twice. Finally the city has condemned my apartment unit only but it honestly needs to be this entire building. Kingsland has the properties to move everyone temporarily. I even had a roach in my ear, kingsland did not do a thing. They have found the source of the issue nor care. They are making me pay for a clean up that the city of ********* told them to clean up. I have been complaining since day 1. I would call the office before I started putting maintenance request in by the app, but I do have some proof I have been complaining for a while. I even called the office and expressed where I believe the roaches may be coming from because the apartment above mine were throwing out furniture and I seen nothing but roaches crawling from underneath it by the trash can. Kingsland should be held responsible.

  Business Response

  Date: 10/25/2022

  To whom it may concern,

  Kingsland Properties and the owners of **** ********* **** **** * provided a clean apartment to ****** **************. Since she has taken possession of the unit it has become unclean and we are aware of the Roach issue as well. The extent of the sanitation issues caused by *** ************** have caused the local municipality to require the unit to be cleaned by 10-31-2022 which *** ***** has not done adequately. Kingsland and our vendor ******* feel that good sanitation is the best measure to prevent the infestation of roaches. Kingsland will have the apartment cleaned before the follow up inspection with the City of *********, but we will have to pass along the costs to *** ***** ******** as it is her responsibility according to the lease to keep the apartment clean. I have provided a list of the Pest control services that have been provided by a licensed Pest Control Company including dates and payment data. Invoices and notes from these visits can be provided upon request. For the purposes of privacy I cannot discuss, but there is at least one other lease violation that has caused *** ***** to be not in good standing.

  In order to resolve this matter we have conditionally offered to allow *** ************** to move and we will not hold her accountable for the remainder of her lease. The conditions are that *** ***** leave by 11-1-2022, leave the unit clean and return the keys. We cannot waive her responsibility for damages or back rent if any. I have further agreed to waive a potential cleaning fee if she leaves the unit clean upon her move out.