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Business Profile

Promotional Products

CreativeEdge Visual Branding

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Promotional Products.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 2 shirts and a hat on 6/16/24, received confirmation of order, my card was processed and money dispersed for the order. I followed up on shipping status as I was supposed to arrive within 7 days never came! Tried to check status in website, received error link I was provided in confirmation of order email wasnt valid! Reached out via email and called left several messages, no response. I sent a very ***** email and text message to owner of company listed on the site and he finally responded a weeks ago to refund my money and I havent received anything yet! The order was never shipped according to the owner because he was sick? Nope, this smells of fraud and I and demanding my full refund!

    Business Response

    Date: 07/27/2024

    I replied to this complaint already... Not sure why this system did not record the response. The customer ordered a custom set of items. The items had been completed and the client misunderstood the production time and delivery times which are clearly stated on the website. Finnally the client was refunded and the person she was buying the items for paid for the items so then her money was refunded. 

    subject matter has been resolved. 

     

  • Initial Complaint

    Date:12/19/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order Details: On 11/12/2023, creativeEDGE Visual Branding, LLC placed an order for 125 of embroidered patches with our company, Invoice: Subsequently, an invoice, dated 11/14/2023, was issued for the total amount of $150. Despite our records indicating that the products were delivered in accordance with the agreed-upon terms, we have yet to receive payment for the aforementioned invoice.Communication Attempts: Our records show that we have made multiple attempts to contact creativeEDGE Visual Branding, LLC regarding the outstanding payment. Unfortunately, we have not received any response or payment to date.

    Business Response

    Date: 02/23/2024

    They have been paid and we had several conversations back and forth.  There was a delay in communication.  I'm still doing business with them right now.  

    Customer Answer

    Date: 02/26/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
    Sincerely,

    ***********************

  • Initial Complaint

    Date:10/18/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two shirts online from [email protected] on May 23, 2023 in the amount of $78.39.
    I was given an order number of **** and a *** tracking number of ******************************.
    My credit card was charged for this amount on May 24, 2023.
    On two occasions I tried to contact someone at 314-252-0425 and was not given a return phone call.
    I have not received the shirts nor have I received any response to my calls or text messages.

    address of creative edge-stl
    *** ***** ****** ***** ***
    St. Louis, Mo 63101

    Business Response

    Date: 01/09/2024

    Respond to the complaint: 
    The customer was refund 1/9/24. 
    If proof is needed I can send it with a screen shot of the reply. 

    Thank You, 

    creativeEDGE Visual Branding

    Business Response

    Date: 02/02/2024

    Customer was refunded. The refund shows January 10th 2024 refunded. This is directly from the shopify order management account. 
    $78.39. I am not in control of his personal bank account. 

     

    Customer Answer

    Date: 02/09/2024

    Complaint: ********



    I am rejecting this response because:

    I have not received the refund that you claim to have given back to my **** act. ending in **** on 1/9/24 nor 1/10/24. From your last correspondence I've read the refund was pending not actually accomplished on1/9/24. What proof do you have that the refund was actually completed?





    Sincerely,



    ***** ******

    Business Response

    Date: 02/09/2024

    I can't control how the money was received on your end. The refund was returned to Card ending in **** on January 10th 2024. I can't see your end but on my end this was refunded and deducted from my account. Im sorry for your experience, but I really don't know how to help you from here. The total was refunded. 

CreativeEdge Visual Branding is NOT a BBB Accredited Business.

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