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Business Profile

Plant Nursery

Rolling Ridge Nursery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plant Nursery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/25/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 8 2023 I purchased 3 Durheat Birch trees and a Black Knight Butterfly **** from Rolling Ridge. They were not planted by Rolling Ridge until late August of 2023. When spring came in 2024 only One of the trees sprouted and the Butterfly **** was dead. I called and spoke to ***** and he came and removed the Butterfly ****..he said they had none in stock for replacement and would advise. He came later in July and examined the Birch trees. Again he said they had none in stock and would advise. I have waited at least 7 weeks since his last visit with no response. I called the nursery and left a message for the manager to call me so we could resolve these issues and have had no calls from anyone. I would like these plants replaced before it is too late for them to root. I purchased a 2 year guarantee when the items were purchased that ensures replacement is included. This business has displayed extremely POOR customer service and is not adhering to their own contract. I need the manager to call so a delivery date of 2 new Duraheat Birch trees and a new Butterfly **** can be arranged.

    Business Response

    Date: 10/21/2024

    We are in no way trying to avoid this consumer or the situation, it is currently being worked on and is just a matter of not having the items available. We will reach out to the consumer directly. 

    Customer Answer

    Date: 10/21/2024

    The business has contacted me and apologized for the issues. I was directed to a Manager named *****. He promised to respond with a solution after his vacation. That was on Oct 1. I am still waiting to hear on their resolution.

    Customer Answer

    Date: 11/07/2024

    Rolling Ridge has resolved the issue and we are in the process of making a time line to replace the trees and plants.

Rolling Ridge Nursery is NOT a BBB Accredited Business.

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