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Business Profile

Pizza

Papa John's Pizza

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a pizza on Friday Aug. 11 approximately 830pm CST. Pizza was never delivered. I contacted the local store with no answer. I called the 'corporate' number and they also attempted to contact the store with no answer. They said the local store is the only one who can refund the money and I was supposed to hear back in 48 hours. I have heard nothing and have been charged for something that I did not receive. On top of that, I also used Papa ***** towards the purchase and that plus my actual money is gone. Order # **********

  • Initial Complaint

    Date:07/16/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered food online from them on 7-14-23 but never received my order my debit card was charged money but no food everytime I call I can't get anyone I went to the store and was told the manager isn't there all I want is a refund

  • Initial Complaint

    Date:03/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order to papa Johns on Saturday March 4th at 7:23pm in the amount of $44.16, was sent an email stating that I would receive my order within 29minutes. I waited for more than 29 minutes. The first call I made to this business was at 8:04pm the phone just rang. I continued to call my last call was at 10:35pm. I tried reaching the manager line which was option 5. The phone just rang again. I submitted feedback on the website and it stated that I would hear from a manager but nothing. Today is March 6th and I still havent heard anything, but my card was charged. I need my money back this is unacceptable!!

  • Initial Complaint

    Date:10/30/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pizza from Papa Johns had a wait time of about 20-30mins I waited 40mins to an hour before arriving at the store when I got there my food havent even been started on top of when I finally got it , it was half done (but I ordered it to be well done) I asked for original crust (didnt get that either) barley any pizza sauce at all if they have a problem with there job they should find another they were not busy right after giving me this horrible pizza which could have made me sick they walked out back to smoke some cigarettes and watch the cars go by

Papa John's Pizza is NOT a BBB Accredited Business.

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