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Complaint Details
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Initial Complaint
07/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I hired Rottler to solve my Mole problem, after 2 months and $480.00 my mole problem is worse. I contacted Rottler and asked for a refund, their response was everone has bad mole problems this year and they would not refund my money. GREAT GURANTEEBusiness response
08/02/2022
We have looked into this concern and determined that the technician did not handle the customers complaint with the service to our company standards. We have coached the team member on what they could have done better and having a Service Manager do additional training. Our Branch Manager reached out to the customer to apologize and to let him know that all payments made would be refunded. Our accounting department has completed the refund and the customer should see it in 2-3 business days. We again offered to come on site free of charge to see if we could correct the issues (was previously offered on 6/30/22 as well by our Service Manager) but the customer declined. On 7/28/22, he accepted the refund and thanked us for handling the situation promptly.Please let us know if you need any additional information.Customer response
08/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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Contact Information
2690 Masterson Ave
Saint Louis, MO 63114-5139
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.