Reviews

Review Details

• Review fromAmanda K

  Date: 07/02/2025

  1 star
  Do not recommend buying anything from this business. I made a purchase over three weeks ago and their website said it would arrive within 1.5 weeks. Still dont have my items in hand, and I cannot get a *** on the phone to discuss the matter. Blatant disrespect of customers and false advertising.

  Summersalt

  Date: 07/03/2025

  Hi Amanda,
  
  Thank you for reaching out and for taking the time to help others with your review! We're a small company (but mighty!) who strive to empower women through carefully designed products and a joyous experience, which is why we’re so bummed to hear that this has been what you've been feeling, and we never would want you to feel disrespected. Though our team does not operate over the phone, emails are always answered in the order that they are received.
  
  I'm sorry to hear there has been a misunderstanding of our clearly labeled preorder terms, which were listed in the Product Description Page, the Shopping Cart, and the Checkout Page. Your purchases all had the terms "ships week of 6/22" which I can see that your order did. I'm sorry that this wasn't when you were expecting it to ship.
  
  I hope that you love your suits and they are worth the wait! If there is anything else we can help you with, don't hesitate to reach out to us at [email protected].
  
  Thank you again for shopping Summersalt!

• Review fromSara P

  Date: 06/28/2025

  1 star
  This is one of the WORST companies I have ever had to deal with. I placed my order almost a month ago and the item hasn't even left the ** or been passed to the 'last' mile carrier. There is no phone number, only an email, which gets no attention unless you post something on social media. At this point I just want a refund because I can only imagine the hassle I'm going to have if I need to return or exchange something. Be prepared to get the run around, lack of response to inquires, no useful solutions, and a just 'wait & see' attitude to your order delays. I should have read the ****** reviews first. And considering the cost, you'd think the service would be decent. Never again.

  Summersalt

  Date: 07/03/2025

  Hi Sara,
  
  Thanks so much for taking the time to leave such a thoughtful review. Summersalt is a small company with a mission to empower women through thoughtfully designed products and an exceptional experience, which is why we’re so bummed to hear that this has been your experience.
  
  Unfortunately, your order was delayed due to the DHL Express Canada strike. Though we work closely with our global shipping partner who were pushing DHL for a quick resolution, unfortunately, strikes within third party carrier companies are outside of our control. I'm happy to see that you got your refund already!
  
  As for the time you had to wait for your email to make it to us, just a reminder our team is working hard to respond to all emails quickly in the order they are received, helping the oldest emails first. Unfortunately, your multiple reach-outs pushed your thread to the back on our queue. Thank you again for your patience!
  
  If there is anything else I can do for you, don't hesitate to reach out to us at [email protected].
  
  Thank you again for shopping Summersalt!

• Review fromCarmen W

  Date: 08/02/2023

  1 star
  I purchased three swimsuits using their measuring guidelines. One suit fit and the other two did not. They issued a refund in the form of a credit that I cannot use on their website. I have emailed at least four times without a reply. This is $130 credit that I should be able to use but cannot find a way. No response from customer service is unacceptable and there is no phone number to call either. I will not purchase from them again and cannot recommend them to other buyers.

  Summersalt

  Date: 08/04/2023

  Hi ******,Thank you for reaching out. I'm so sorry for the trouble you've been having! It looks like our team has already been working with you, and let you know we work hard to respond to all emails quickly in the order they are received, helping the oldest emails first. Unfortunately, multiple reach-outs push an email to the back of our queue, which may impact response time, as it did in your case. We don't have a customer service phone line, and email will always be available to help you as quickly as possible!.Your exchange credit was first sent on 7/28, and it sounds like the team has already worked with you to locate that credit in your email. Please let me know if there is anything else I can help you with. I'm sincerely bummed that you weren't able to locate your store credit when you expected to, and we're so grateful for your gracious understanding!