Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a request for an instant exchange on a swimsuit due to needing a smaller size. This should have been an even exchange as it was exchanging the same suit for a smaller size. At checkout it indicated a $1 hold would be placed on my card however received a receipt via email for order reflecting a charge of $9.90 which was not authorized by myself. Additionally, when submitting the exchange request, it indicated I would be provided a return shipping label and item must be returned within a given timeframe or Ill be charged for the replacement suit. I did not receive a return label and now I am stressed as I am leaving for a long vacation in a few days and may miss the deadline to return the suit. Summersalt unfortunately has no way of contact other than email with a delayed response which is extremely frustrating.

  Customer Answer

  Date: 07/26/2025

  Issue has been resolved by business

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a swim suit on May 28th. It did note that it was a preorder and would ship the week of June 8th. It shipped on June 13th. I received my swim suit, tried on a promptly completed an exchange request and dropped the return item in the mail. I then received the exchange on 6/25, tried on, disliked and completed another exchange (if the company offered free return shipping this wouldve been much easier, but the offer free exchange so thats what I did). I then received my next item on Tuesday, July 8th. It was the incorrect item. I immediately email Summersalt with photos asking for an expedited replacement for what I ordered. Because I am leaving for vacation in 2 days (from today). They responded requesting more evidence and that once received they would issue a replacement. What I sent originally shouldve been sufficient as it was a photo of the incorrect items and the shipping package. I have provided the additional proof requested and have not had a response since Wednesday. Its completely crazy that its acceptable to only have email as a form of communication for a business! They have no phone numbers anywhere.

  Business Response

  Date: 07/17/2025

  Hi ******,

   

  Thank you for reaching out about your orders! We're so appreciative of the time you've used to share your experience with both us, and your peers, to help other. Your orders experienced a specific series of unusual circumstances, so I'm bummed to hear this was anything below an exceptional experience for you, which is always our goal.

   

  As you are aware, your first order was on preorder at the time of purchase. I am so happy to see your order shipped the same week we communicated to you it would on the **** the check out page, and order confirmation!

   

  I'm completely bummed to hear that you received the wrong item in your exchange order. This is an anomaly, and I'm so sorry you were impacted by this. We have to work with our customers to request photos, in order to make sure the same situation doesn't occur in the future with our fulfillment team, so we're very grateful for your help. I'm so glad to see your new order replacement order is in transit to you!

   

  Thank you for your continued patience during this unusual experience! As my team mentioned, we're always answering emails as fast as possible, working oldest in. Multiple reach-outs push an email to the back of our queue, which may impact response time. Additionally, we are unable to have a customer service phone line, so email will always be the best way to reach us.

   

  I'm excited for you to receive your new suit! I hope you enjoy it for many seasons to come. Thank you for shopping Summersalt!

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a final sale item from this company as part of a larger order. Everything else in the order was satisfactory. However, they sent me one wrong item. I purchased the Long Torso version of one of their one pieces, however, what I received was a regular length swimsuit. The tags clearly show it is not the long torso version and because of that, it does not fit properly. I cant wear it.There is no way for me to initiate a return through their website on this specific item because it is final sale. I have sent two emails to their help email address in the past week with photo proof, but have yet to receive any response except for a generic weve received your email. All I am asking to do is exchange the item for the properly sized one or to return it for a refund. Final sale doesnt mean that if the company ships the wrong item that there is no recourse. Its unfortunate because it is hard to find companies that sell clothing for taller women. I could have seen myself as a repeat customer at this business, but due to their poor customer service, I will never shop here again. I will also strongly discourage others from using them.I was also hoping to wear this swimsuit while on my upcoming vacation, but its too late now. Very disappointing experience.

  Business Response

  Date: 07/07/2025

  Hi *******,

   

  Thank you so much for taking the time to reach out and share your experience. I'm sorry that you had a hard time with your exchange. Unfortunately, multiple reach-outs push an email to the back of our queue, which seems to have impacted your messages' response time. We appreciate your patience, as our team is always working from the oldest in messages first.

   

  It actually appears from the tag you sent that you did receive a correct Long Torso Wave, but no worries! I see our team was already able to help your return. Again, thank you for that extra little bit of patience!

   

  I'm so happy to hear you're enjoying your other items! If there is anything else I can do for you, don't hesitate to reach out to us at **********************************************************. Thank you so much for shopping Summersalt!

• Initial Complaint

  Date:07/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Sidestroke swimsuit (***************************************************************************************) from Dick's Sporting Goods, a PA-based sports retailer, last fall. I wore the suit this spring in a hotel hot tub, and the color faded from the suit, or it is not color-fast in chlorinated water. I reached out to Summersalt, and they advised me to contact the retailer, Dick's. Dick's would not take back the suit because it was over 90 days old and was due to a manufacturer's defect. Summersalt's marketing claims state that Summersalt suits are tested against chlorine and designed to withstand prolonged exposure to pools and similar environments. Despite following appropriate care guidelines, including hand washing and prompt rinsing, the swimsuits dye bled after a single, ordinary use in a hotel hot tub. This defect renders the suit unfit for its intended purpose, which is inconsistent with the implied warranty of merchantability under the Uniform Commercial Code (UCC) and contrary to the reasonable expectations of consumers relying on your representations. The suit is unwearable. Summersalt's offer of a $20 credit is inadequate because the retail cost of the suit is $95. Further, I don't want to purchase another defective product that will fade in a swimming pool.

  Business Response

  Date: 07/07/2025

  Hi ****,
  
  Thank you for reaching out with this feedback. As mentioned by my team & in our FAQ, unfortunately, since the suit was not purchased directly from our site we physically cannot alter orders from other companies. As with any product sold at any retailer, you should go directly to the store where the item was purchased to inquire about their return/refund policy. We are not responsible for Dicks Sporting Good's sales.

   

  I'm bummed to hear your suit was damaged after you first wore it! Weve tested our suits against chemicals like chlorine, so it appears the chemicals you experienced were beyond what is standard, and I agree with my team's assessment that your specific & unusual circumstance is the result of a unique combination of issues including stronger than average chemicals in the public hot tub you used, as well as after care.

  
  Anytime you wear a suit in a public pool or hot tub, I would recommend following the care instructions listed on our Garment Care page: For our suits specifically, "we recommend hand washing your suit by itself with cold water and a gentle soap. Do not soak, just a quick wash will do! Hang dry to keep your suit looking as good as new." Any detergents labeled free and clear are great choices (especially the eco-friendly brands). This detergent is gentle enough for the fabric while still getting a great clean!

   

  It looks like our team has resolved your inquiry, so please let me know if there is anything further I can help you with by following up at ********************************* Thank you again for shopping Summersalt!

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 swimsuits on 6/14. It is now 6/24 and they still have not been shipped. One of the swimsuits said it would ship the week of 6/22, but the others said nothing so I assumed they would ship in 1-3 business days like normal. The website advertises expedited shipping for orders over $200 and I spent over $400. I sent an email on 6/21 and have heard nothing back. It is crazy that there is no other way to get customer service . I would like to know what is going on with my order.

  Business Response

  Date: 06/25/2025

  Hey *********,
  
  Thank you so much for following back up with us! We actually responded to you the day after you emailed with this message:
  

  
  "Hi *********,

  Thank you for reaching out! We have received an influx of inquiries recently, and we appreciate your patience while we got back to you about your order.

  When you placed your order, The Ruffle Seaway Square Neck One-Piece in Sunflower and Yew & Aril in Watermelon was on preorder. On the product page (***********************************************************************************************************************************), just above the Add to Cart button, it stated "Ships week of 6/22" at the time of purchase.

  I see your order contains both preorder and in-stock items. Our FAQ (************************************************) states "If you preorder an item, your entire order will ship together when the preorder item becomes available. We will not ship your items separately." While we will not be able to ship your in-stock pieces separately, the good news is your whole order should be shipping out to you soon!

  We appreciate your understanding, and know that you will find your new swim pieces to be worth the wait! Please let us know if we can assist with anything else in the interim.

  Thank you so much for shopping Summersalt! ?"

   

  I'm sorry to hear if this message didn't make it's way to you! As to your question about expedited shipping, this free expedited shipping promotion began on 6/20, six days before you placed your order. However, I would be more than happy to retroactively apply this promotion to your order anyway as a one time exception.

   

  Let me know if there is anything else I can help you with and thank you again for shopping Summersalt!

  Customer Answer

  Date: 06/26/2025

  Complaint: 23512738
  
  I have reviewed the business' response and am rejecting it because:
  

  I want to know when the order will ship and they still havent told me that. 

  
  
  
  Sincerely,
  
  ********* ******

  Business Response

  Date: 07/03/2025

  Hi *********,

   

  It looks like your package was delivered Tuesday, 7/1/25 at 11:36 AM (Tracking: ******************************************************************************************************************). If you need any more assistance, don't hesitate to reach out at **********************************************************.

   

  Thanks again for shopping Summersalt

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summersalt advertised new swimsuits ahead of actually obtaining any stock of the items, stating they would be shipped the week of 6/1. I placed my order on May 19th, and have contacted them multiple times regarding my order as for it has not shipped to this day, 6/13. They told me on 6/8 that there was a delay and that these items would now ship the week of 6/8, since they ship on business days, its clear that I will not be getting my items on the second week of telling me theyd ship them. They are already advertising additional swimsuit roll outs that ship the week of 6/15 when they havent even shipped these ones out, and they more than likely wont be able to ship those out either since they continue to post without actual stock putting customers relying on items like me out with nothing. Every time I order from them, there are issues with getting my items in a timely manner, and I have to go back and forth with their customer service. This company has very poor practices with little improvement year after year. They have issued me $20 off a future order as a thank you for my patience, which is ridiculous because why would I want to do this again? No accommodation on the actual order they screwed up and no sign of that order coming still. I would like my order expedited to me immediately, which I was charged $568 for, and have not received.

  Business Response

  Date: 06/20/2025

  Hi Chelsea,
  
  Thank you for following up again on your order. When you placed your order, the name of preorder item ordered was on preorder. While the stocking of your selected items took a bit longer than expected, we're thrilled to see that you have since received your suits! 
  
  Thank you so much for taking the time to follow up and let me know your helpful feedback on your experience. Summersalt is a small company with a mission to empower women through thoughtfully designed products and an exceptional experience, which is why were so bummed to hear that this has been your experience. The circumstances you've encountered are not at all typical and we apologize that this has been yours. Your feedback has been shared with the and we will definitely be keeping it in mind as we work to assure a seamless and transparent shopping experience for our customers--especially for preorders. Customers like you help to make ********************** better and it is always our goal to ensure that customers have the best experience possible shopping with us.
  
  We are so very confident that your order will be worth the wait! Thank you again for your patience and understanding, and for shopping Summersalt!

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered bathing suits on June 1st and while one was a preorder it was supposed to ship the week of June 6th and now its June 12th and nothing has shipped. I spent over $300 and I havent received anything

  Business Response

  Date: 06/20/2025

  Hi ********,

  Thank you for reaching out! When you placed your order, The Classic Mid-Rise Bikini Bottom - Mocha and The Plunge Bikini Top - Mocha were on preorder. On the product pages, just above the Add to Cart button, it stated "Ships week of 6/8 at the time of purchase. Additionally, because your order contains both preorder and in-stock items. Our FAQ states "Orders that include preorder and non preorder items will ship together, regardless of shipping method selected. Expected to ship week the of 6/8."

  I understand your disappointment and I'm sorry to hear that this order didn't ship when you expected it to. We appreciate your extra patience as we brought to you one of the biggest restocks and new product launches in Summersalt history! The good news is your order is en route and your tracking has been emailed to you!

  We truly appreciate when our customers let us know how they feel about their experience. Your feedback has been shared with the and we will definitely be keeping it in mind as we work to assure a seamless and transparent shopping experience for our customers--especially for preorders. Customers like you help to make ********************** better and it is always our goal to ensure that customers have the best experience possible shopping with us.
  
  Thank you again for shopping Summersalt!
  

  Customer Answer

  Date: 06/23/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:04/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SummserSalt refused to accept or credit me for my return of one $100 bathing suit bought off IG. I quickly returned the one suit in its original packaging using SS return process and policy. Four months later and way too many emails with them giving me the run around I have no suit and no refund. SS simply says they never received the return. Absolutely no customer service either than emailing.

  Business Response

  Date: 04/22/2025

  Hi *****,

  Thank you so much for reaching out and alerting us to your experience. I reviewed the emails you mentioned, and I see that not only did we always follow up quickly, I see that you did not complete the return correctly (as per the FAQ: ******************************************************************) and because of that we never received your item. I also see that our team issued a refund to you anyway as a one time exception to our refund policy.
  
  Next time you need to make a return, just let us know and we'd be happy to walk you through the process. Please reach out to us at ******************************** if you have any trouble seeing that $82.10 refund.

  Thank you so much for shopping Summersalt!

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/14/25 I purchased 2 swimsuits. One on sale, one full price. The sale item was not properly advertised as final sale and I only realized this upon receiving a receipt - not prior to ordering. I received both suits on 1/17/25, and tried both on before leaving for the vacation they were purchased for. Neither fit. I inquired with the company about a return on 2/2/25 but was not returning home until 2/18/25. I obviously did not bring ill fitting suits on my vacation in order to return. There is no customer service phone number and I am being sent a form email that there is no return option, and charged shipping and restocking fees for brand new items. This company is a scam. Below is an example of how the final sale item was listed on the website (taken today - I didnt screenshot at the time) and a screenshot of how the policy was printed once the purchase was made - very misleading.

  Business Response

  Date: 02/25/2025

  Hi ********,
  
  Thanks for reaching out. I'm so disappointed to hear that your experience with us has been anything less than ideal. Our team does not make decisions on the nature of the sale or whether we allow returns, this was determined when you checked out, but I have passed along your experience to my management in case there is something differently we can do in the future. I see that our team has been communicating with you since 2/2/25 and has offered many solutions to you concerns.
  
  Our management has been able to approve the exception of making a return for you. It's important to us that our messaging is transparent, so we've included it in multiple spaces during your shopping experience, including Final Sale notices before purchase on our product description pages, in the cart, the *** (************************************************), and on every page of the checkout experience before payment is submitted, so we are bummed to hear there was a misunderstanding when you purchased on 1/14/25. Given your unique circumstances, we will be happy to make an exception to allow you to return your order for a refund.
  
  Your order number has been approved for a full refund, and you can complete that process here: **************************************************************;
  
  Let me know if there is anything else I can do for you in the meantime at ********************************* Thank you for shopping Summersalt!

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a few swim items off instagram from the vendor and found out when I attempted to return them that two of them were ineligible for return. I clicked into their return policy and checked my cart for any indication that these were ineligible for return. I also looked at my order confirmation as well. There was nothing on the item listing either. I actually have no doubt they have it listed somewhere but I do think (and see confirmed by other people who have reviewed them) that they are clear about their return policy on different items and sales events. This is not new feedback and they continue to practice in this way so it feels they are taking advantage of that lack of clarity to unload merchandise. My sense is this won't be resolved but consumers should be aware that they need to read the site very thoroughly to understand if they can obtain a return.

  Customer Answer

  Date: 08/08/2024

  *********************************

  Customer Answer

  Date: 08/09/2024

  Company has agreed to accept the items for return.