ComplaintsforDave Sinclair Ford Inc

• Initial Complaint

  11/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a new 2023 Ford F-150 from Dave ******** May 5 2023. I took the truck in for warranty work on Nov. 1, 2023. I was called on Nov. 9, 2023 that the truck was ready for pickup. One of the reason's I had taken it in was for a paint defect on top of the cab of truck. When Dave ******** called on Nov. 9 I had asked if the paint defect was taken care of. They responded with No. I asked for a reason and they said they didn't know if that was already there and that it is not covered under warranty. When I showed it to them in the body shop the man said yeah that looks like a paint defect from factory. I told the man in the body shop that this is the way I received it.

  

  Business response

  12/13/2023

  The customer has a legitimate complaint that should have been taken care of before delivery. We will take care of it free of charge and I’m confident the customer will be completely satisfied.
  Thank you,

  ***** ********

  President.

• Initial Complaint

  02/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The body shop has my car. I am told that the repairs have been completed for as of two weeks. They will not release my car because Farmers Insurance will not pay a disputed amount that is owed. The original estimate was $8525.53 and then there has been an additional supplement of $1316.55 and then another one in the amount $2075.58. That counts as $11917.66 that insurance company has already paid. The body shop is claiming that there is is still money owed for repairs. How can they hold my car when I do not have anything to do with money's. I just want my car.

  

  Business response

  02/28/2023

  Total cost of repair $12,617.66 Farmers Insurance ***** ************* ******* actual paid amount $11,917.66 uncollected debt amount $700.00.

  See attached body shop repair agreement signed and dated by Pamela Ford 10/18/2022 which states specifically "All authorized repairs must be completed prior to our payment, and must be paid in full prior to release of the vehicle (i.e., a mechanic's lien is in full effect).

  There was an amount of repair work not paid for by the insurance company however because our companies core value is "if it is not right, we'll make it right, free!"  Dave Sinclair Ford absorbed that uncollected debt and released the vehicle to the customer on February 14th, 2023.  We never kept "the car hostage" as the complaint states.

• Initial Complaint

  09/23/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On their website, they have a Bronco for sale. It is advertised for $34000. I test drove it and I wanted to buy it. The salesperson told me that the truck will be more because it has a sunroof. I would have to pay $5000 more. I drove all the way from Washington, Mo...50 miles.

  

  Business response

  09/27/2021

  New vehicle inventories have bottomed out. These are unprecedented lack of inventory nationwide. The shortage is mainly due to the computer chip shortage. GM shut down the Wentzville assembly plant for 3 weeks because of the chip shortage.

  We have NEVER had this few vehicles to sell. Their is also high demand which compounds the situation. In addition the all new Ford Bronco Sport is a highly sought after new commodity to the market.

  In spite of these challenges We will sell the vehicle for $36,000 plus custom painted stripes $199, front window tint $299 and 7 year resist-all paint and interior protection $795.

  Thank You 

  ***** ******** 

  President

  Customer response

  09/27/2021

  Complaint: ********
  
  I am rejecting this response because:

  
  He has the same vehicle on the website for $39,000.  This is false advertising.
  
  
  Sincerely,
  
  **** ****

• Initial Complaint

  09/17/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  We bought a 2019 Ford Fusion from Dave Sinclair Ford on August 9, 2021 for $27,274.69 including service plans. We asked about service on the car and were told the car had only been serviced once probably an oil change. The car was towed from our home on September 2, 2021 because of a drive train malfunction. The car is still at the dealers. We discovered that the car had been serviced ten times. The car was serviced three times in 2019, four times in 2020, and four times in 2021 If we had known this at the time we would not have bought it. There is also a problem with the tires being mismatched tread on one tire and cracks on the other three tires which is not in compliance with ford's manual. The dealer is offering a trade in, and to replace the tires. The bottom line for us is if we had known that the car had been in for service ten times we would not have bought the car. We are meeting with the sales manager toda We believe we should be able to return the car for a full refund.

  

  Business response

  09/27/2021

  We put on new tires for the customer and we believe the customer is now happy.

  Thank You

  ***** Sinclair

  President

  Customer response

  09/28/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  08/02/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a car from this dealership and 2 months later it was brought to the dealership on a flatbed twice and the second time they said they would cover a few parts under warranty and it would cost “this amount” when i got called back for me to pick it up they said oh well it’s gonna be “this amount” which ended up being $300 more than what they originally told me, it pissed me off and I’m starting to think they sold me a vehicle with lots of previous issues and they weren’t upfront about that at the beginning, some of the repairs should’ve have been compensated because the truck has been up there so much, it just really pisses me off and also my dad. This dealership I thought was a nice dealership and I bought a $5,000 warranty, the truck isn’t even 2 1/2 months old!! This is ridiculous. They could’ve fixed the minors ones and not charged me because it’s just plain out bullshit!

  

  Business response

  08/06/2021

  DAVE SINCLAIR FORD refunded the customer $300 and he is now satisfied.

  Customer response

  08/06/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  07/27/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Truck was sold out from under us while we had a buyers order on it. The Buyers order was emailed by Tony Riggio with Dave Sinclair dealership on Friday 7/23/21 to Granite City Steel Credit Union in Edwardsville Illinois. GCS was financing the truck for us. We told our salesman Joe Gordon eith Dave Sinclair on Thursday 7/22/21 that we were going to be on a trip and could not pick up the check from our financer until Tuesday 7/27/21 and that we would be at the dealership immediately after picking up the check to pick up the truck we were purchasing. Monday 7/26/21 I received a text from Joe Gordon the salesman with Dave Sinclair Ford they sold the truck we were purchasing on Saturday 7/24/21 to someone else.

  

  Business response

  08/10/2021

  I understand the customers perspective but Unfortunately in these days of inventory shortages we cannot "hold" vehicles.

  At any time in the process the customer could have signed a contract and put down a deposit but that never happened. 

  I doubt it happened but The salesperson should have communicated that a deposit to purchase was needed otherwise

  the inventory is available for sale. 

  I have my inventory in two columns : SOLD or FOR SALE. 

  When we were informed that you would be out of town someone at the dealership should have communicated that without a signed contract and deposit

  the vehicle was not 'officially' off the market.

  I'm confident we had a left hand right hand situation so I would like to assist this customer in a future purchase, new or used, if they would contact me or my General Manager directly. 

  Thank You 

  James Sinclair

   

• Initial Complaint

  07/03/2021

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Purchased a new Ford Broncho Sport, they are somewhat difficult to get, and paid MSRP. The dealer had uncharged some items like window tinting, fabric/paint protection, and pinstripe - total was something like $1500 in additional cost. The Pinstripe and fabric/paint protection was not yet on car, but they still charged me despite not wanting. Thinking back, I think it is sad for a dealer to uncharge items that a person does not want just top make more money. I think this is an unfair practice and I would not recommend this dealership to anyone. they should be removed from the BBB as a reputable business. I would like to see the $199 for pinstripe that I did not have put on because I did not want it and the paint/fabric protection which they did apply despite the fact I did not want at onset returned to me.

  

  Business response

  07/26/2021

  I usually respond promptly to any BBB complaints but this one slipped thru the cracks which is my fault. The Bronco and Bronco Sport are two of the newest and most sought after vehicles on the market.

  It is a very high demand with very little inventory. We inform all of our customers of any upfit we do on any vehicle up front and it is also on an addendum sticker next to the window sticker. Every customer

  has the option to purchase or not purchase the vehicle and this customer chose to go thru with the purchase with the additional upfit items. In spite of the high demand/low supply on this vehicle I will

  make a one-time goodwill adjustment and refund this customer $199. I will also allow the customer to still have the stripe installed free of charge if they chose to.

  Thank You

  James Sinclair

  President/Owner

  Customer response

  07/27/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Send me my refund.
  
  Sincerely,
  
  ******* ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩