Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase 2025 **** Explorer March 7, 2025. I had this car back in the shop for several problems to fix such things such as-(wipers, door-locks, loud noises coming engine, sounds like a phone ringing inside the car). I believe this truck is a lemon and I have had nothing but one problem after the next. They just pickup this truck up today and took it back to the dealership for the windshield wipers wasn&#**;t working correctly. We I purchase this vehicle the dealership didn&#**;t disclose the buyers guide. The salesman had delivered the paperwork to my house and left and didn&#**;t explained any of the paperwork to me. The salesman just drop off the paperwork and ran back to his complaining that his legs was in pain. I don&#**;t recall signing any of the paperwork regarding the condition of this vehicle. I believe the paperwork with my signature may have been (forgery). I want all of my money back that I use to purchase this vehicle. I had put down $15000 cash and then I pay the remaining balance once I brought the car home. I want my deposit back and to give this vehicle back to the dealership for a full refund. I don&#**;t feel safe with this vehicle anymore. The finance manager name is **** ******** and Mole ****** was salesperson.

  

  Business Response

  Date: 05/28/2025

  We have double checked all of our copies of all of the paperwork and we categorically DENY that any signatures were forged. Our records ( online **** warranty records) show there were two minor repairs completed under warranty at another **** dealership. The car nor the customer have been back to ********************** since delivery. We will gladly meet with customer and review all the papers and if there is ANY discrepancy we will take the vehicle back and refund all monies paid to Dave Sinclair Ford. No questions asked. 
  

  Thank you 

   

  ***** Sinclair

  President

  Dave Sinclair Ford 

  Customer Answer

  Date: 06/02/2025

  Complaint: 23333094
  
  I have reviewed the business' response and am rejecting it because:  I did not see the buyers guide nor did I sign the buyers guide.  The issue was the buyers guide and my signature.  I want this issue to be addressed immediately.  I feel they have withheld information from me and I would like my back. 
  
  
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 06/02/2025

  AS STATED PREVIOUSLY WE WHOLE HEARTEDLY REJECT THE PREMISE THAT ANY EMPLOYEE SIGNED ANY DOCUMENTS ON BEHALF OF THE CUSTOMER.

  WE HAVE REVIEWED ALL OUR COPIES OF ALL THE PAPERS AND THEY SEEM TO BE IN ORDER AND ALL THE SIGNATURES MATCH. 

  IN ADDITION,  WE HAVE ASKED THE CUSTOMER TO COME TO THE DEALERSHIP WITH THE PAPERS TO REVIEW TOGETHER WITH US AND IF THERE IS ANY DISCREPANCIES WE WOULD TAKE THE CAR BACK AND REFUND ALL MONIES RECEIVED. 

  NO QUESTIONS ASKED. 

  WE HAVE NEVER HEARD FROM THE CUSTOMER.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have just had the worse experience EVER at **** Sinclair!!After searching online for a **** F150 Limited , in March 2025 I found the one for me at **** Sinclair. I went in and test drove it and said, "I want it." The salesman and started the process, I left my current vehicle with **** Sinclair as they asset my trade-in value. On Tuesday, April, 8, 2025 I called the the salesman and **** assured the vehicle was still available informed the salesperson I was ready to move forward and "get this deal done", and I would be in his office the next day to get it done! The salesman told me he would be off work that day, so we BOTH aggreed to meet on Thursday, April 10, at 9-9:30am. I drove the 30 miles to from my home to **** Sinclair ready to close the deal on my new truck. Once I arrived I was told the salesman I had been dealing with, and had the appt with, was not in. The young man called him and he said to 'sit me someone else'. After sitting down with the new person and bringing him up to speed on the 'DEAL', I informed him I was already pre-approved and gave him the reference number from the bank. He found my info in the computer and said, 'Let me go get the keysfor the new truck Mr. ******** After 10-12mins the salesman came back and said, "The truck is not here, one of the owner's relatives has it, we don't how long 'she' will have it and we can't disturb her, we are gonna take it off the website"!!!!!This is not even 'bait & switch'.... this more like ******************** is beyond unprofessional!!!This is beyond ANYTHING I have experienced !!!I want to make TWO very important points before closing:1. I indeed tried to talk to the general manager BEFORE writing this review.2. The truck is STILL on the website, so what is the real reason the truck was 'unavaible' for me.....? L

  

  Business Response

  Date: 04/28/2025

  I called the customer personally because it was not bait and switch. 
  It was just a mistake.
  
  We got the truck back the next day and allowed MR. ****** to drive it and work numbers for Mr. ******.
  
  This has been resolved to Mr. ****** satisfaction
  

  
  Thank You
  
  ***** *. Sinclair Sr.
  President
  
  Dave Sinclair Ford

  
  

  Customer Answer

  Date: 04/30/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ********  I am ok with  this resolution. 
   
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  blatantly lied to about repairs and pushed off as if it did not matter and also was told that oem parts were ordered being it was a **** vehicle at a **** dealership but aftermarket parts were installed by another shop that my vehicle was sent to i was informed this by a manager which is unacceptable people bring there car to the dealership of the make because they expect to get OEM parts not some aftermarket parts

  

  Business Response

  Date: 12/20/2024

   

  The customer was NEVER lied to about anything.  

  There was some miscommunication between the customer and some of the employees.

  We promise if it's not right we'll make it right, free!  We made it right for free for this customer.

  Thank You

  ***** **********************

  President

  Dave Sinclair Ford 

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an accident August 9, 2024 and used **** Sinclair form as a repair shop through State Farm insurance claims I had a front end fender ****** and my back up camera was working prior to the fender ****** on the front end of my 2013 **** edge. I spoke with *****, which was my go to Guy on this claim. Said this code came up the back up. Camera is not working well they want me to pay separately outside of my deductible for a diagnostics to see where its coming from but clearly it started acting up after this collision and all it is is to put a new camera on Before I take it home. From Dave Sinclair Ford collision center. I feel like they use this extra diagnostic to get people extra money from them. I spoke with **********. They said thats the diagnosis for it. This is what they do to make sure its not electrical and I feel its a back up camera. I know it was working then it isnt and now they dont wanna replace the camera they want me to pay and then they said oh well reimburse you if we find it due to this impact . Im asking for the resolution is a camera to be put on my car without doing a diagnostics it cost me money.. also, ********** said that could take us to AutoZone for free diagnostic. I have a code already that its been out. The camera is not working so its not completed if its not working then they already know its not gonna work so were gonna wanna diagnostics. The camera does not work its broken

  

  Business Response

  Date: 10/23/2024

  All repairs were completed per State Farm Insurance estimate. If the customer would like the vehicle reinspected Dave Sinclair Ford Body Shop

  will perform a re-inspection free of charge.

  If the camera issue can be shown to be related to the accident we can make a claim with State Farm.

  If not then it would be the customers responsibility.

  Please contact ***** ******, Body Shop Manager, Dave Sinclair Ford

  ************ to schedule an appointment for this free checkout. The vehicle may need to be left for one day. 

  Thank You

  ***** Sinclair

  President 

  Dave Sinclair Ford.

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I purchased a new 2023 **** F-150 from **** Sinclair. My complaint is that there's no paint at the edge of the wheel ***** left and right sides rear. What I'm seeing is a tan color. I don't know if it's primer or undercoating they are using. I first contacted ***** auto body manager on May 1 because I had a appointment in service ***** on May 8. When I finished with service I went to body shop area. I was told they couldn't do that day because it was raining. So I had another appointment May 22. I told ************ was coming in. Talking with ***** he told me he was putting a coating on it. Not paint! I tried to ask ***** just what he was putting on my truck. Never did get a clear answer on that. ***** went on to say this is all he could do because **** could not pay them to fix it properly. I feel this is a paint defect. Nothing I did to the truck. It' the way I received the truck. I haven't been to the body shop side yet because my truck is still in service ***** I also sent picture to ***** of what I was seeing.

  

  Business Response

  Date: 05/24/2024

  Dave Sinclair Ford and *********************** body shop manager have inspected this truck. The customer was informed that it is not a covered ****************** issue. This is a normal condition and there are other brand new trucks on the parking lot that looked the exact same way. Dave Sinclair Ford and *********************** attempted to satisfy the customer at our expense. There is nothing further we can do.

   

  Thank You

   

  ***** Sinclair

  President 
  

• Initial Complaint

  Date:05/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently took my 06 F150 to Dave Sinclair Ford located at ******************* to have my truck serviced. I call to see if they could do a diagnostic and repair the timing chain. The service representative *** insured me that they could. *** informed me that due to other customers leaving vehicles and not returning to make payments for repairs. That I would have to pay for parts up front. So I paid for parts on April 4th and dropped the truck off on the 8th. *** called back on the 11th and said that the service technician looked over the truck and yes it does need a timing chain replacement. The repair for labor would be 18 hours at 200 dollars a hour and about 200 hundred dollars for fluids to be changed. *** also informed me that it would take about 3 to 4 day to be completed. I get the call that the truck is ready but it has some misfires, *** replied maybe i would like to repair the misfire because it would be cheaper. So I'm at the service counter ready to make payment for 3800 plus tax. I received a bill for over $5000. A $1015.54 list of more parts. I remind you that I paid for part in advance to do this job. How come these things where not charge on the 4th. I was over charged on gaskets, the technician had trouble getting bolts off and ended up with broken bolts, coil cooling replacement, broken grommets ect. So now I'm asking to see a full report of what the technician did before and after plus I had never gotten and email receipts because i paid over the phone. *** replied that it was only the small statement from the technician and there was nothing more. I pay for the repairs and leave. The truck ran horrible. I'm back the next day. I spoke with *** and let him know that the truck ran horrible and it loss power, and overheated at the cylinder head is what my scanner was showing. *** said that they are not responsible for any overheating because they never did anything related to coolent. They installed a coil cooIing and grommet for over 400 dollar and new water pump. I let him know that I wasn't satisfied, and the truck never ran hot before. I couldn't believe that they would let a vehicle out of the repair shop and it ran the way it did. *** called me 4 days later and said that the misfires are why it ran so badly. I let him know that on my scanner it was show 2 misfires on cylinder 5 and 7 and that I had a tune up done last October with plugs, coil packs and boots, I responded . I asked him if they could replace the 2 spark plugs in exchange for the parts that I was over charged and *** said let me get back with you. The next call I got was ***** this is *** and it looks like your going to need all new spark plugs and boots because the boots are all torn. What I replied how did that happen. The boots are new, how are they all torn. *** said yeah things just worn out over time, but the parts are not even a year old I told him. Now they want to charge me another 1000 dollar to repair the boot that they torn and spark plug when it was only showing 2 that was bad. I had high expectations for the dealership to do this repair.

  Customer Answer

  Date: 05/09/2024

  This is proof that I have purchased parts not long enough for spark plugs, coils, boots,and cam sensors 

  

  Business Response

  Date: 06/28/2024

  We have offered to refund for past parts purchases and we have offered to buy the vehicle at KBB retail pricing and have not heard back from the customer.

  We made these offers in spite of the fact that we have recorded phone calls informing the customer before any repairs or parts purchases that he needed a new motor and he was advised to not invest this money .

  He chose to do so anyway and there is nothing further we can do.

   

  Customer Answer

  Date: 07/01/2024

  Complaint: 21686791
  
  I am rejecting this response because:
  Although a refund was offered and accepted by me. The parts shouldn't have been charged. The voice recording that the manager is backing the ************ on is me asking can the vehicle take a timing chain with the repair manager giving the option to install or replace the engine. I've encouraged the general manager to listen to all the calls that was recorded. I clearly said to them that if the engine was in a bad shape I didn't want to spend  the money on the truck. After all the chaos the ******************** and his team are telling me that the service shouldn't  been done and are holding me responsible for the service manager not reporting how bad the engine was. The truck continues to have issues due to being misdiagnosed. ******************** is only offering $4000 to buy the truck after I've spent 5000 on repairs that should've never been performed.  ******************** refuses to listen to all the calls and is protecting his company off of one recording instead of all the calls that was recorded. The company stands to profit off of doing the wrong thing. Mistakes have been made by the ************. A good company would admit the mistake and take care of the customer. I sent my hard earned money buying parts upfront and Mr. ********* company only put in labor hour to the technician for 16 hours at 30 dollars a hour 480 the company pockets about $3000
  I'm very disappointed and unsatisfied with the offer that was made. I'm requesting a complete refund 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 07/05/2024

  *************** was advised by Dave Sinclair Ford before any repairs or parts purchases that he will probably need a complete engine. 

  **************** was advised by Dave Sinclair Ford before any repairs or parts purchases that his vehicles value did not justify the expenditure on parts and labor repairs.

  **************** insisted against Dave Sinclair Ford advice on proceeding with parts purchases and labor repairs on his own.

  **** Sinclair will now rescind our offer to purchase the vehicle at KBB Retail Value and there is nothing further we can do. 

  We consider this case closed.

  Thank You 

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new **** F150. After my purchase I noticed that at highway speed, I would get an absorbent about of outside air in my cabin. I complained about the issue, the service department said they would fix it. I left my truck there for over a week before anyone even looked at it. After they looked at it, they told me they would need to send my truck to another shop for repairs. Insisting that someone had tried to break into my truck. We park the truck in the garage at home, so if there was an attempted break in, it happened at their shop. Aside from that, they would not give me a loaner vehicle while they had my truck, and once they had my truck no one was helpful with my situation. I am a senior citizen, I dont get around well, and I feel like they are trying to take advantage of me because of this. All I wanted was my weather seals on all four doors replaced, and they wouldnt help me at all after my wife and I spent over 80k with them.

  

  Business Response

  Date: 05/21/2024

  We scheduled a service appointment and took care of all of the issues to the customers complete satisfaction. 
  

  thank you

   

  ***** Sinclair

  president

• Initial Complaint

  Date:04/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car that ended up having major mechanical issues, they have had the car every month, once for four months, while I keep paying the note and full coverage insurance. They misrepresented the car, was way over charged, and the car still runs horrible and he refused to take it back I purchased an extra protection warranty with it and if it wasn't for that I would really be out of alot of money they also left me without a loaner car for a month and a half and ended up using the warranty to pay for the issues when this was supposed to be at his cost this has been since the day after I bought the car the safety and emission was exempt and I couldn't use it to even plate and register the car, the car keeps breaking down even still and I have missed months of work and been put in dangerous situations because of I am close to losing my job because there isn't a light on and he won't take it, even though there was no light when I bought it with a bad engine, this is the first time I had this car since May 2023 for a whole month and that's only because he wouldn't take it back, I don't know what else to do and he hasn't kept his word at all and has tried to cover up work done to the car. It has been serviced several times, more then three times for the same issue, it has been nothing but a nuisance, and has been a major stress factor!!

  

  Business Response

  Date: 05/08/2024

  **** needs to contact ***************************** at Dave Sinclair Ford. ************

  I'm not sure we can do anything more for the customer than we already have but we will try.

  Customer Answer

  Date: 05/15/2024

  My engine light is on I told them the very next day after having my car for the past nine months, that the car was still not running good the oil pressure was low and the oil life was under 20% how after taking the car back three times after the so called new engine was put in for oil leaking and oil pumps how could my oil life be that low so his response was to go get my oil changed that's not their problem, im finding really hard seeing what it is they did for me, my car is still not running good the engine light is on again, if it wasn't for the fact I purchased a warranty, I would be a a way greater loss then what I already am, I also have new documents from a different mechanic, this has been a issue ongoing for almost a year, and just like when I was suppose to go register and title the car, get plated, I couldn't cause the day of the sale the safety was expired, it was only good 60 days cause it was from out of state, I once again can't title the car because of them selling me a car with a bad engine and my engine light is on, how is it theres nothing they can do,, yet i have a warranty that states otherwise? otherwise 

  Customer Answer

  Date: 05/16/2024

  Complaint: 21514773
  
  I am rejecting this response because: They never fixed the problem so I am rejecting this response. I will look for another way to address the issue. 
  
  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 05/17/2024

  We have attempted to communicate with the customer and the customer will not respond. There is nothing more we can do at this time. 

• Initial Complaint

  Date:11/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new 2023 Ford F-150 from Dave ******** May 5 2023. I took the truck in for warranty work on Nov. 1, 2023. I was called on Nov. 9, 2023 that the truck was ready for pickup. One of the reason's I had taken it in was for a paint defect on top of the cab of truck. When Dave ******** called on Nov. 9 I had asked if the paint defect was taken care of. They responded with No. I asked for a reason and they said they didn't know if that was already there and that it is not covered under warranty. When I showed it to them in the body shop the man said yeah that looks like a paint defect from factory. I told the man in the body shop that this is the way I received it.

  

  Business Response

  Date: 12/13/2023

  The customer has a legitimate complaint that should have been taken care of before delivery. We will take care of it free of charge and I’m confident the customer will be completely satisfied.
  Thank you,

  ***** ********

  President.

• Initial Complaint

  Date:02/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The body shop has my car. I am told that the repairs have been completed for as of two weeks. They will not release my car because Farmers Insurance will not pay a disputed amount that is owed. The original estimate was $8525.53 and then there has been an additional supplement of $1316.55 and then another one in the amount $2075.58. That counts as $11917.66 that insurance company has already paid. The body shop is claiming that there is is still money owed for repairs. How can they hold my car when I do not have anything to do with money's. I just want my car.

  

  Business Response

  Date: 02/28/2023

  Total cost of repair $12,617.66 Farmers Insurance ***** ************* ******* actual paid amount $11,917.66 uncollected debt amount $700.00.

  See attached body shop repair agreement signed and dated by Pamela Ford 10/18/2022 which states specifically "All authorized repairs must be completed prior to our payment, and must be paid in full prior to release of the vehicle (i.e., a mechanic's lien is in full effect).

  There was an amount of repair work not paid for by the insurance company however because our companies core value is "if it is not right, we'll make it right, free!"  Dave Sinclair Ford absorbed that uncollected debt and released the vehicle to the customer on February 14th, 2023.  We never kept "the car hostage" as the complaint states.