Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 9, 2025, Pack and Load Moving picked up my daughter's furniture and belongings at her college in **********, ********, to move her to her new job in *********. She was promised delivery in 2-10 days by AmeriSafe, the broker arranging her move. When ***** arrived to load the furniture, she was told that the move would take up to 30 days, regardless of her contract with AmeriSafe. As of today, July 28, 49 days later, she still does not have her furniture and has no idea where it is. She called a number she had previously been given registered to **** *****, the owner/shareholder of P&L, and was yelled at by the male who answered for calling that number. Mr. ***** was also the owner/shareholder of Eagle Eye Moving, LLC. This company is being sued by the **********************************. ********* was dissolved last year after the lawsuit was filed and P&L formed in January of 2025. Apparently his new company is no better than the last ****** daughter has been living in an empty apartment with an air mattress for several weeks. Short of notifying law enforcement, we have no idea how to get her furniture back.

  Business Response

  Date: 10/03/2025

  Dear ****,

  We appreciate the opportunity to address this matter. Pack and Load Moving is a licensed carrier that works under the guidelines established by the ********************************* and *****. As outlined in all contracts and required documents, delivery windows may vary depending on scheduling, routing, and logistical factors, and are not guaranteed for specific dates outside of the terms specified.
  We regret any inconvenience experienced and understand the frustration caused by the delay.

  Sincerely,

  **** *. 

  Customer Answer

  Date: 10/06/2025

  Complaint: 23663433
  
  I have reviewed the business' response and am rejecting it because:

  Oddly, the response is apparently addressed to **** *****, the owner of Pack and Move, and not to me.  Also, the delivery was not made in accordance with the guidelines of the *******************************************, as confirmed by their representative with I filed a complaint with them against Pack and Move Storage.

  The ***** website shows that Pack and Move has only one truck tractor, not a "fleet" in any sense of the word, and therefore clearly overpromises and underdelivers on their moving promises.
  
  
  
  Sincerely,
  
  *** *****

  Business Response

  Date: 10/07/2025

  Ms. ************ apologize for the previous response being incorrectly addressed that was an oversight on our part, and we appreciate you bringing it to our attention.
  Were glad to confirm that your daughters delivery has been completed, and we appreciate your patience throughout the process. Pack and Load Moving operates in full compliance with *************** of Transportation and ***** regulations, and while transit times can vary depending on routing and logistics, our goal is always safe and complete delivery.
  We regret any inconvenience caused by the delay and appreciate the opportunity to have ultimately fulfilled the move. Please dont hesitate to reach our office at ************** or ***************************** if we can provide any additional documentation or assistance.
  Kind regards,
  **** *.
  **************** Specialist

• Initial Complaint

  Date:07/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Movers damaged my property (50" ******** and Solid Wood Dining table). I submitted a Delivery Exception Report Claim for Loss and Damage signed by myself and the mover that attested to the aforementioned damaged items. I provided receipts, appraised values for items that were damaged. It has been over a month and they still have not resolved my claim or followed up. I was unable to contact anyone at the phone number they gave me and no one has called me back. The mover did text me a copy of the Delivery Exception Report Claim for Loss and Damage signed by myself and the mover but that was the last I heard from them.

  Business Response

  Date: 10/03/2025

  Dear Mr. ********************** you for bringing your concerns to our attention. We regret any inconvenience you may have experienced and understand how important your belongings are. Our team has reviewed your file, and we encourage you to contact our claims department directly so we can confirm the current status and ensure this matter is addressed properly.
  We appreciate your patience and the opportunity to work toward a fair resolution.
  

  Sincerely,

  **** *. 

  Customer Answer

  Date: 10/07/2025

  Complaint: 23660864
  
  I have reviewed the business' response and am rejecting it because:  The response is not acceptable because they do not provide a phone number, email address or even the full name of the person to contact or their title. I have already spoken with someone who implied we would be re-imbursed for the damages up to the insured amount according to the contract we both signed. They have not sent us any re-imbursement as of 10/06/2025.  For your reference, the entire response we received through BBB mediation, was as follows:

   

  Dear Mr. ******************* you for bringing your concerns to our attention. We regret any inconvenience you may have experienced and understand how important your belongings are. Our team has reviewed your file, and we encourage you to contact our claims department directly so we can confirm the current status and ensure this matter is addressed properly.
  We appreciate your patience and the opportunity to work toward a fair resolution.
  
  Sincerely,
  **** *. 
  
  
  
  Sincerely,
  
  ***** *****

  ***********************************

  **************

   

   

  Business Response

  Date: 10/07/2025

  Mr. *****,
  Thank you for your follow-up. Our office can be reached directly at ************** or by email at ***************************** for assistance with your claim.
  Anyone in our office will be happy to help you regarding your reimbursement inquiry.
  Kind regards,
  **** *.
  Customer Service Specialist

• Initial Complaint

  Date:03/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the paper.

  Business Response

  Date: 03/05/2025

  THIS IS NOT OUR CUSTOMER.  Mr. ****** possibly has us confused with another company.  We do not take possession of customer's belongings, rather, we just provide loading and or loading services for our customers who rent portable ********************** containers.  Please advise Mr. ****** to correct this error.

  Customer Answer

  Date: 03/06/2025

  I was scheduled by them to have my property moved from **********, ** to ******, Ok. They picked up my property on Friday, Feb. 28 at noon and were supposed to have it here by noon on March 1st. Nothing has been delivered. I paid them already $1,**7.75 and then I had to pay an additional $25.60. They said the only way they can deliver it a whole other week on March 8th is to pay an additional fee. This is a scam! They did not answer the phone on Saturday, March 1st then someone said they don&#**;t open until 11:30 am. I am here in ******** with my kids and then they won&#**;t tell me the address where my furniture is at to have my dad to go get it. It is still in ********. I was supposed to call ************ and no one answers. I would like for them to have them deliver my furniture ASAP without paying an additional fee.

  Business Response

  Date: 03/13/2025

  I was sub-contract from other company to make this delivery. I will be delivering the customer furniture and other items back to *********** on March *******. If customer has anymore question they may contact me directly Mr. *************************

  Customer Answer

  Date: 03/14/2025

  $13xx.** was paid plus $752.** was paid, meanwhile my items are two and half weeks late.  I was told my items would arrive in ******** the very next day on February 28th,2025.  My children and I only had the clothes that we wore on the rode because of the misleading information that was given. 
  It has been 14 days that my items have been kept in storage.  Im not satisfied because this was a waste of time, money, effort, all of the above.  Not to mention Ive wiped out my bank account to get new everything because my children were in need.  Smh.  A refund is the only thing that will satisfy me at this point.