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Business Profile

Model Maker

Taylor Made Fossils

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Model Maker.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/23/2022

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two dinosaur skulls on December 26, 2021 for $1590. The owner of the company gives very little information on the deadlines and does not answer his emails.
    In March, I had made a procedure with ****** to reverse the payment but the owner asked me to reconsider my decision (at this time, he replied to his email…), which I did for him give it a chance because he told me he would take care of it quickly.
    I finally received two-thirds of a skull in August due to pressure put on his assistant (who is based outside of St.Louis). But this skull I received was broken into dozens of pieces. The assistant simply told me to glue it back on… See the attached photo
    I have still not had a response to several emails sent to the business owner since March and I am still missing one of the two skulls and part of the first. What I'm asking now is to be reimbursed for what I didn't get.
    I invite any fan of this kind of product to go to other manufacturers.

    Business Response

    Date: 12/23/2022

    Thank you for your message.   This item is not shipped from our location.   I have contacted the shipper to get a status on this for you.  I do know that the item was complete and ready to ship in my last communication with them.

    Customer Answer

    Date: 12/29/2022

    Complaint: ********



    I am rejecting this response because:

    The owner of this business does not specify which item it is. Is it the missing skull, part of the other skull, or both? He doesn't say anything about what I received that was broken... I don't trust him.

    I will accept the response if I get proof of what is sent like a tracking number or something.

    Thank you.

    Sincerely,

    ****** *******

Taylor Made Fossils is NOT a BBB Accredited Business.

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