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Business Profile

Medical Doctor

SLUCare Physician Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Doctor.

Complaints

This profile includes complaints for SLUCare Physician Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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SLUCare Physician Group has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/21/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid a bill in the amount of $850.64 on 3/20/23 and then again by accident on 5/16/23. I called on 5/17/23 at 9:30 am to cancel this payment and I was told they would work on processing this request. After not seeing anything I called back on 6/20 and was told they didn't know what happened to the second payment. When I called on 6/21 I was told the payment was used to pay old bills from July of 2022. Due to family medical issues we met our out of pocket *** in mid June of 2022. The bills in question have been sent to insurance multiple times according to SLUCare, but every time I call insurance they say they did not receive them. The latest update on my insurance page says these bills were updated on 9/22/22. These charges for the hospital stay were fully covered from mid-June to July 5th and then they stopped being covered for some reason until July 17th at which point they were fully covered again. Insurance says SLUCare is billing it differently and SLUCare says they are billing it the same way. I can't see either side, but taking my money is not the appropriate answer. I would like my $850.64 payment back while we continue to resolve this billing issue.

      Customer Answer

      Date: 06/29/2023

      SLUCare has reached out to me and refunded this transaction. I am satisfied with the resolution and don't need any further support. Thanks.

    SLUCare Physician Group is NOT a BBB Accredited Business.

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