Business ProfileforE Robinson & Assoc Inc

Although E. R. Is a very sweet person, we are extremely aggravated with the services we have received. It took 2 years to get our 2020 tax return from her so we could mail it in even though she was supposed to file electronically. That took hundreds of phone calls, left messages, and showing up to the office. We were always told, its right here in top of the pile, Ill call you by the end of the week. We would never hear back and have to start the process of calling and such all over again. She never returns a call (nor does her assistant, who is NOT NICE) . Here it is time to file 2023 (we will not be using her) and we still havent gotten 2021 or 2022 back from her! We dont know if she has even filed them! We call every day and get no answer and her mailbox is always full so you can not leave a message. Its hit and miss if we go to the office. She may or may not be there. Or she says she has to find it and will call us by the end of the week, and we never hear back. We have been very patient but this is so unprofessional. Im pretty sure she hasnt even filed 21 or 22. I almost believe she has lost them. We just want all of our paper work back and for her to pay any fines that we might have gotten.