ComplaintsforGreen Rx

• Initial Complaint

  08/31/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Started using Green RX this yr for mowing & fertilizing/weed control. From the first mowing through the last time, the mowing was far below expectations. The lawn was mowed too short, the people mowing apparently do not know how to do turns, as it would dig into the ground & I had a huge rut in the back yard. The weed control was abysmal. After 2 mowings, I called asked for follow-up on the weed control as the weeds at the edges were horrible. Additionally, asked for the grass to be cut higher & edging to be straight. One time I talked to Hayden, didn't get the other person's name. I was told the boss would call me back. After hearing nothing, I emailed on June 8th. Followed up with an email on June 13th, June 23rd & June 24th. Finally got a call from Jonathan Weber the owner. He apologized, said they would be back out to apply more weed control & he would note the lawn should be mowed higher. Nothing changed. There was also no pattern to when they would mow. It was always at least 10 days, often much more. After returning from vacation & finding more "shaved" spots at the turns & the lawn looking like it was dying (I have an irrigation system - but it was being mowed too short), I called & talked to ******* at 11:40 am on 8/18. I told her I wanted both services cancelled immediately. She said she would take care of it. I left my house around 4 pm that day & when I returned home at 7:50 pm, my lawn had been mowed. 11:40-4 is plenty of time to figure out if I was on the schedule & tell the mower not to mow my lawn. I immediately left a mssg saying I would not be paying for the mowing as I had cancelled. I asked for a callback confirming receipt of the mssg & affirming I would not be charged. I left 2 mssgs on the 19th & never received a call back. Checked my account on Aug 25th, found I had been charged on Aug 22nd for the mowing. I called, left a mssg that my acct should be credited & I wanted confirmation by eod 8/26.No call,no reversal

  

  Business response

  09/20/2022

  We have issues a refund for the last mowing that she had cancelled.  It should be appearing in 7-10 business days.

  Customer response

  10/04/2022

  As of this morning, I have received no refund from the business. I can tell you that on 9/20, I received a phone  call from an unknown number.  I normally would not have answered, but my mom was/is in the hospital and so I answered thinking it could be related.  I said hello and a man said he was calling to take care of annoying "nastygrams".  I said, excuse me?  He said, I have this annoying "nastygram" and I need to tell you what we're going to do about it.  I asked who was calling and he said Green RX.  I then asked who he thought he was calling and he said the BBB to take care of this "nastygram" from ************************  I chuckled and said, well you've actually called ************************  After some stammering he told me they would be sending a check out that day. 

   

  As mentioned, my mom was and still is in the hospital.  She's been in since Aug 27^th, so these types of things have taken a back seat.  I had a few minutes to follow-up this morning and called to get a status.  I have no check from Green RX and as mentioned as of now no credit in my account.

   

  Thanks, ******

  Customer response

  10/25/2022

  10/25/2022: Mediator sent an email to the consumer requesting an update.

  10/26/2022: Yes, they finally reimbursed me.  Thanks, ******
  

• Initial Complaint

  12/04/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of the transactions: 05/03/21 and 05/11/21 We cancelled the service because they damaged our lawn prior to 5/03/21. They knew about it because they called me to ask me why. They mowed my lawn on 05/03/21 while I was not at home and then again sent their crew to my home on 05/11/21, but I was at home and told them not to mow my lawn because I had cancelled and was using someone else. They continue to bill me for these two dates and I have told them that I will not pay them. I have spoke with them multiple times about this, yet they continue to send me bills stating my account is over 120 days past due.

  

  Business response

  12/14/2021

  I will reach out to accounting to have the account taken out of collections and balance to 0.

• Initial Complaint

  11/05/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I signed up with GreenRX in St. Charles for the 2021 season. I wanted my lawn treated and in the early fall aerated and seeded. I paid upfront when I signed up, I informed them I was having $20,000 of landscaping at my home and in a lot of areas there would be no grass. I wanted the aerated and seeding done in early Sept. to give the seed time germinate, mature before the cold set in. They told me when I was ready for the aerating and seeding in Sept. to call & set an appointment. I called in Sept. 13th to set an appointment for my aeration and seeding. The lady told me someone would be in contact with me to set a time. No one ever called. I called again on Sept. 22nd letting the same lady know that the company promised I would get my seeding and aerating done in Sept. Again, she told me someone would call. No one called me back. On the Oct. 21st, I had a message on me phone letting me know that GreenRX was coming out to do the seeding and aeration. I called GreenRX on Oct. 21st letting *** who answered the phone that it was too late to have the seeding done I let him know I did not want the service done and wanted a refund for the seeding and aeration. *** said that he would let accounting know to send a refund check. It never came. On Oct. 29th, I called GreenRX and *** again answered. I reminded him what he said about me receiving a check in the mail but this time he was very rude to me. He put me on hold and then someone else picked up the phone just as rude and told me that they are putting the check in the mail today. The check has not reached my home. At this time, I have 329.40 balance on my account. I no longer want Round 7 and 8 done or the seeding and aeration done. I just want the remaining balance of $329.40 refunded back to me. I want to also pick up the check at their location personally and not mailed because I will be out of town on business trips. I hope this complaint will settle this otherwise my next step is to contact my attorney.

  

  Business response

  12/14/2021

  We have refunded the customer

  Customer response

  12/16/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  08/20/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 4/18/21 a crew showed up at my residence un announced and started doing work that was not approved. Coming out of this event a bill was sent to me and landscaping was damaged. After several calls I meet with the owner at the business on 7/9 and he did eliminate the bill. Coming out of that meeting and follow- up with a letter dated 7/10 they we to issue a check for replacing the damaged plants - $764.14. After several follow-up calls no response from business. I am know asking that the $764.14 be paid directly to me.

  

  Business response

  10/29/2021

  Mr. ******* claimed we destroyed plants on his property while conducting a spring cleanup. This process entails trimming shrubs removing leaves etc. We  credited the 250$ cost of the clean-up and agreed with Mr. ******* in person at our office to pay the nursery directly for the cost of replacement and installation. Several weeks later Mr. ******* demanded we write him a check for 730$ against the agreement we made. The agreement was to pay the nursery, if Mr ******* produces a receipt showing he incurred that cost we will write him the check.

  Customer response

  11/04/2021

  Complaint: ********
  
  I am rejecting this response because:
  
  

  I have attached documents that I have complied during this process.  In responding to the business comments the following can be stated:

  
  

  The document I sent to the business on April 27 outlines the timeframe of the initial issue.  He talks about clean-up work being done.  Reminder that this work was never authorized, the crew never announced themselves when they came, and thus they come onto my property without authorization and damaged property.  Him giving me a credit was the only option he had. But that took me coming to his office since he never return phone calls.

  
  

  Document dated June 2 and sent to the business reflects a letter with the quote from ******** ****** for the damaged scrubs - he never responded to that document. He dealt with this when I came to his office. This occurred July 9th.

  
  

  Document dated July 10 and sent to the business reflects my findings after talking with ******** ****** on how they would except payment for the replacement of the damaged property.  Thus his statement that weeks after I came to his office I demand a check written to me is not true.

  
  

  It comes down to this -  based on his companies past history of how they do business and his lack of communicating back to me, your organization, and even the State Attorney Generals office I do not trust that he will write a check once the work is done and thus I would be stuck with the bill.  He has the quote, he has the process that Sherwood Nursery will do the work - If he is an honest person all he needs to do is mail e a check written out to ******** ****** ******* for the amount of the work to correct the damage to me.

  
  

  Look forward to your continued support in resolving this mater. 

   
  Sincerely,
  
  ***** *******

  Customer response

  11/04/2021

  Complaint: 15783776
  
  I am rejecting this response because: will email response with documents in separate email. 
  
  
  
  Sincerely,
  
  *************************

  Customer response

  11/30/2021

  Complaint: 15783776
  
  I am rejecting this response because:

  see the attached documents

  He can write me a check in the name of the business ***********************. That was the original agreement based on the feedback from ***********************. I'm not going to have any work done until I get a check from you. 
  
  
  
  Sincerely,
  
  *************************

  

  Business response

  12/14/2021

  We will look at the receipt and cover the cost of the plants

  Customer response

  12/14/2021

  Complaint: 15783776
  
  I am rejecting this response because: what does we will review the invoice and pay?  The only option that has been explained to this business for approval from me is a check written out to ******** ****** Nursey mailed to me for the full amount that was provided by ******** ****** Nursery to complete the work.  I am not going to have the work done and then have to chase the business for a check. 
  
  
  
  Sincerely,
  
  ***** *******

  Customer response

  08/11/2022

  Adding onto an existing complaint - ********. The last comment from the owner of Green RX is if I send him an invoice for work done by *********************** he would send me a check for $750.00. I mailed the invoice to him on 7/2/22. Since then 3 calls have been un answered. Need to have someone find out when he will send the check to me.

  What the check for $750.00 sent to me to fullfill obligation

  Customer response

  08/30/2022

  08/30/2022: ************ did provide me the promised refund.

• Initial Complaint

  08/13/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I called this company a year ago to cancel services since the product they were using was not working for our lawn. They bought out another company. They are continuing to come and put products on our lawn even after numerous calls to the company that I have not contracted with their service. A call was made last week and the person answering the phone assured me she would tell her boss. They cam out again yesterday and applied another application again without a contract. I called to let them know I was unhappy and was placed on hold until after 5 when they closed.

  

  Business response

  10/29/2021

  We cancelled Mrs ***** service promptly. And it remains that way today.

• Initial Complaint

  08/13/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Green Rx is we have called many of times its hard to speak with any of them. This guy ***** very rude and ******. We have tried to get them to come pull bushes for months that are dead all around the property I have sent many messages to everyone that works there they never come to complete there work. Their weed service they never some to pull them I had to have my staff go outside and pull the weeds twice this month. They finial come out to try to pull the weed and we told them that we have pulled the weeds. They sent us a bill about shrubs and they have not touched them. Our bill they sent me is 988.00 and they never really come to mow grass or anything. This is the worse company that our company has ever had dealings with. Today ***** finally calls me because I wrote the company thru the BBB you guys and he tells me that he ill no longer deal with us and if I put this out about them he will sue me and if there company was great with what they due and get the work done we will not

  

  Business response

  10/29/2021

  All contracted work was completed in accordance with the SOW and Mrs. ********, representing ****** ****** has submitted FALSE claims that slanderous and defamatory and we will be taking legal action.

  Customer response

  10/29/2021

  ********** ********
  I am rejecting this response because:
  
  They never completed the work.  I had to call another company to do the work.
  
  ********** **** ********

  Customer response

  11/19/2021

  Tell us why here...Hello,
  
  I wanted to make sure we are all on the same page with our landscaping responsibility.  I attached the Exhibit A-1 from the Purchase and Sale Agreement which shows the property line in which you are responsible for.  The landscaping around the entire perimeter needs major attention but my main concern is the entrance at Camelback and Fifth Street.  This is one of three entrances into the property and we like them to be maintained in a first class manner.  I removed one dead tree last year and am about to remove the other dead tree you will see in the pictures below.  Besides the dead tree, the other landscaping in this area is overgrown.  I am removing these trees as a courtesy and appreciate your attention to this area going forward. 
  
  Please let me know if you want or need any landscaping contacts to assist.  Thank you so much for your time. this was from The Streets of Saint Charles what they keep telling me taht this has need to be done and I have all emails thatshow that I have called and the streets of saint Charles did also.
  
  
  

  

  Business response

  12/14/2021

  12/21/2021: Mediator left a detailed voicemail for the business.

  01/05/2022: Mediator sent an email to the business.
  

• Initial Complaint

  08/05/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On March 4, 2021, we were charged for complete lawn service, which I thought was 6-7 applications of weed control and fertilizer. We were provided Round 1 on 3/25/2021, then had a follow-up service call for weeds on 4/9 (no charge according to receipt), Round 2 on 5/05/21 and then another (free) service call for weeds on 5/11. We have received no service treatments since 5/11. I have called several ***es and ****** has tried to help the best she could. She even told me that my address was scheduled to be serviced the next day, which is was not. I called again after they didn't come and told them I'd like to cancel the rest of the services and would like a refund for our remaining balance. She apologized and said that a manager needed to do that. It's been several weeks and that conversation still hasn't happened, either with me calling them or getting a call from them. I just want confirmation and a date for my refund.

  

  Business response

  08/06/2021

  We are refunding them their money and it will be put in the mail today. We have cancelled their service.

  Customer response

  08/12/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, IF I receive the check.  It's been 4 days and I still have not received it.
  
  Sincerely,
  
  *** ********

  Customer response

  08/16/2021

  We filed a complaint with the BBB due to lack of service that had already been paid for and inability to be able to talk to someone who can help. They replied that they were refunding our money and putting a check in the mail on 8/6. I had to accept or decline their response by the 13th or it would have been an automatic acceptance. I did accept their "offer" of a refund, but was hesitant that it would actually come. . and it hasn't. I was able to mail something to INDY on Monday afternoon and they got it by Thursday morning, but I haven't gotten their in 7 days? Very disappointed in their dishonesty.

  

  Business response

  12/14/2021

  We did send the check but I will follow up with accounting and reissue it if it's not cashed.

• Initial Complaint

  07/22/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have used your lawn service for the past two or three years since you bought out Your Time Lawn Care. I never had any problems until this year when something you applied to the lawn killed off the zoysia grass. Three years ago at considerable trouble and expense I sodded about 200 square feed divided among seven areas with zoysia grass. Last year it was thriving but this year the new sod is dead and the rest of the zoysia throughout the lawn is badly damaged wherever it was treated. I paid for applications of pre-emergent weed killer and fertilizer on December 5, 2020 and again on March 27, 2021 and I have a bill for a lawn fertilizer and spot weed spray which I have not paid because of this problem with the zoysia grass. I have contacted you several times, 5 or 6 times, by phone and asked that someone knowledgeable about the care of lawns that are part fescue and part zoysia come out to let me know what killed the zoysia and what you are prepared to do to compensate me.

  

  Business response

  08/06/2021

  We are refunding the amount to the customer.  We will then cancel his service.

  Customer response

  08/12/2021

  Complaint: ********
  
  I am rejecting this response because:  Green Rx has been telling me for months that they would refund $78 for two service calls that actually killed my zoysia gass and that they would either repair the damage or compensate me with $150 so I could pay for repairs.  They have promised to "hand-deliver" a check the next day.  I have received no reimbursement and no compensation.  Green Rx have materially damaged my property by negligence and they have lied about compensating me. 
  
  
  
  Sincerely,
  
  ******* *******

  Customer response

  08/24/2021

  No, GreenRx never sent any refund or any compensation for damages.

  

  Business response

  10/29/2021

  We sent Mr. ******* a refund via registered mail at 300pm on 10-29-21 for the amount of 229$ as per his request.

• Initial Complaint

  06/29/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Last year, 2020, the company that provided my lawn service sold their business to GreenRx and I thought I’d give them a chance. Their weed service did not solve my weed problems and I decided not continue in 2021. In 2020, I had several months of lawn services and each time paid by check. They contacted me this past February to say I owed for a single service $69. By my records, I believe that all 5 or 6 invoices were paid by check. I asked them to please send me a list of these 5 or 6 invoices and the check numbers with which I paid, and if I discovered this alleged "unpaid" service, I would gladly pay. They said they sent this billing information in an email, twice, and when I still received nothing, I asked them to send the information by USPS and still nothing arrived. I left 6 phone messages to ask the owner Dave Reffe to call me, and I received no call from the owner. I would like this billing info and a call from the owner.

  

  Business response

  06/30/2021

  We have removed the balance due and have cancelled this account. We will have no further contact with this consumer.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩