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Find a Location

St Louis University Hospital has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • St Louis University Hospital

      1201 S Grand Blvd Saint Louis, MO 63104-1016

    • St Louis University Hospital

      3635 Vista At Grand Blvd Saint Louis, MO 63110

    • St Louis University Hospital

      3635 Vista Ave Saint Louis, MO 63110-2539

    Business ProfileforSt Louis University Hospital

    Hospital
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    St Louis University Hospital has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • St Louis University Hospital

        1201 S Grand Blvd Saint Louis, MO 63104-1016

      • St Louis University Hospital

        3635 Vista At Grand Blvd Saint Louis, MO 63110

      • St Louis University Hospital

        3635 Vista Ave Saint Louis, MO 63110-2539

      Location of This Business
      1201 S Grand Blvd, Saint Louis, MO 63104-1016
      BBB File Opened:
      5/25/2000
      Years in Business:
      23
      Business Started:
      5/25/2000
      Business Started Locally:
      11/29/2000
      Type of Entity:
      Sole Proprietorship
      Alternate Business Name
      • SSM Health Saint Louis University Hospital
      Additional Contact Information

      Fax Numbers

      • (314) 577-8003
        Primary Fax
      • (314) 268-5100
        Other Fax

      Phone Numbers

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/07/2023

      Complaint Type:
      Billing Issues
      Status:
      Answered
      Went into the ER was not feeling well, they recommended a colonoscopy. I was informed that I could pay my deductible that day in the amount of $1700.00 and because we paid it, we were offered a cash discount and we ended up paying $1445.00 we were informed that it would be reported that we paid the $1700.00 deductible. We received two bills from SSM for $1700.00 each. One was for the ER in the amount of $1700.00 and the other bill was for the Colonoscopy in the amount of $1700.00 and we therefore had a conference call between ****** and the Billing department and my husband and I. The billing department admitted that they made a mistake. They agreed to make the necessary adjustments. Then you received a bill in the amount of $85.00. Then we called again last week why would have to pay anything, they stated that it was our responsibility to pay the $85.00. Why should we have to pay when we already paid and it was credited that we paid $1700.00. They called us yesterday and still they stated that we are responsible for the $85.00. I would like a billing adjustment because I feel I should not have to pay anything. My account number: ************ ********* **** *************
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Reginald A

      1 star

      11/14/2023

      I went to the Emergency room complaining about my chest hurting at ****am. They ran some test and that took 10minutes and then 2 hours later they were going to run some more test. A nurse came out and said that I would be next to see a doctor, but then it was 2pm, 3pm, 4pm, 5pm, 6pm. I asked the nurse when would I see the doctor and I would be next to see the doctor. This nurse said we saw your x-ray and you are okay. I waited 4 more hours and it was 11:45pm I still did not see the doctor. I was hungry so I just left I never did see the doctor. They did not do anything for me. I received a text message asking how did I like my service. My chest is still hurting.

      St Louis University Hospital Response

      11/20/2023

      Thank you for providing SSM Health St. Louis University Hospital with the concerns you received regarding our organization. SSM Health takes all customer concerns very seriously. Upon receipt of this notification, we began to review all aspects of the concern and will follow up on any potential opportunities for improvement necessary as part of our complaint and grievance process. We are actively working to resolve the concerns with the customer directly but are unable to share any details with the BBB regarding our review and response due to patient privacy laws.

      Local BBB

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