Customer ReviewsforAscension Health Inc

I was just at your location. You suck! I arrived a little after 4 pm 4/23/24. Just in case before I arrived I made an appointment for 5 pm. I waited about 1 hr and 10 mins and was still not seen. 5 walks ins were taken before me. Only 2 were for drug tests, which I understand. I guarantee the other 3 were in no more pain or distress than I was. In fact the 5th walk in was taken around 5:10. Even after my "just in case" appointment time. Total BS. I did inquire after the 3rd and was ok with that, and I will be taken shortly, even thought it made no sense. However, they took 2 more walk-ins and not drug tests. I ended up requesting my co-pay back and left, still in pain. Thanks so much for your "care"!!!!!!

To whom it may concern, I went to the emergency room located at ********************************************* on April 17, 2024 at 5:22am. I've never felt so uncomfortable in an emergency room like I did at St Columbia ****. The way I was seen was unprofessional and kind of rude. It's like the doctor didn't really want to listen to what I had to say or want to deal with me at all the day. The nurses were more kind than the doctor, and they even listened. I saw my notes about my appointment, and they sounded only half of what I was telling her. I never said I stopped taking the medication called Gabapentin 100mg. And it was really offensive when she called my feet "dirty" when they weren't. It was like as though I disgusted her in some way. In my opinion, it was either the color of my skin or my mental diagnosis of why she only saw me for 6 minutes and rushed out. I've never felt so uncomfortable, disrespected, ignored, and mistreated in my life in a hospital emergency room.

I went to the Ascension Hospital Outpatient Pharmacy at Ascension SE ********* Hospital - ******************************************************. I had a terrible experience. The lady who "assisted" me (************) has terrible customer service skills. ************ didn't greet me when I got to the register. She just stood there and stared at me (as if she was the customer). She eventually asked me why I was there. During the transaction, she didn't explain anything, she was short with me, and she behaved as if I was inconveniencing her. She shouldn't be working with customers if she isn't able to communicate properly and she doesn't appear to like people. I was highly disappointed in my experience, and I wouldn't recommend this pharmacy to anyone. I won't be back.

Lovely people. Systems in place aren't working. I was in, asked what medication I take, I gave them bottles expecting them to go to be recorded and come back. Discharged after shift change, during "code red *** and never had medications located. No one was there from shift when I got there, in chaos they never made it to inpatient pharmacy or back to me. I have 2 weeks no medication and have been shuffled since 8 am from **** to **** with no answer.I would recommend no matter what is asked, provide a list, not your "home meds". You'll not see them again.

People on location are great. However when calling about a billing concern I get transferred to a call center where not only am I on hold for 45 minutes, ** also told that to resolve my issue will take up to *********************************************************************** feeling like I was being scammed.

Overbilling as an outpatient facility with surgery capabilityes of a Hospital Facility in conjustion with ************************************************ located at ******************************************** A, *********, **. *****.

Can to the emergency room waited 1 hr then billing came out to verify my personal information in front of the whole emergency room ebony disclosed my name address and phone number and I already have PTSD from being shot. I didnt know that ***** HEALTH DONT CARE ABOUT PROTECTING PERSONAL INFORMATION.

St. Vincents - Ascension Hospital in ********** ******* is ABSOLUTELY THE WORST HOSPITAL I'VE EVER BEEN IN. I WAS BROUGHT IN MY AMBULANCE and PUT IN A WHEELCHAIR and rolled out into the reception area and LEFT FOR ALMOST 4 HOURS because the young girls triaging patients according to their vast medical experience took walk in after walk in and LEFT ME WITHOUT CARE UNTIL I LEFT. IT'S A HORRIBLE PLACE FOR WHITE AMERICANS. But if your fresh over the border you go to the front of the line!! Being a ***************** they're all up into their Diversity, Equity and Inclusion and THAT GOES FOR PATIENTS TOO. IF YOU'RE WHITE YOU'RE LEFT WITHOUT CARE!

I had an unpleasant experience with ****************** who specializes in rheumatology as a 63-year-old patient with pre-existing condition, maintaining my job, and the subsequent benefits for my children with Paramont the doctors assistance in the form of furnishing an essential medical report, for my employer was desperately required however, I was utterly disappointed and dismayed by the unprofessional attitude demonstrated ****************** refused to submit the required medical report, despite explaining the severity of the situation to him and the stressful consequences, if potentially on leash of my personal and professional life, his indifference and lack of sensitivity are notable and have had a significant impact on my life, including losing my job, and the benefits that were significant for my childrens future furthermore a level of arrogance, disconnect and lack of compassion which I found to be highly unbecoming, especially for a medical professional with primary duty is to emphasize with and help their patients the failure to provide the level of communication needed between position, and patient was obvious undermining the trust of any patient would want to have in their healthcare provider However I feel as essential to be balanced and objective in this review from a technical perspective Dr.Elkirans expertise and neurology cant be overlooked as patience we look for more than just a technical, expertise empathy, understanding, and active cooperation, especially in documenting our medical conditions for our official needs are necessary Overall experience major distress due to ****************** arrogance and unresponsiveness. Unfortunately, this experience has led to considerable personal and financial cost due to loss of my job and associated benefits. I hope my experience will be taken in consideration and result in improvements

This has to do with the billing department, I have been calling since may of 2023, the customer service number. I went into my account to pay on an 80.00 dollar bill I had, and to my surprise they had put a 100.00 dollar bill from 2019!! I have been going through reviews since may and everyone else I talk to thinks that is crazy. If I owe that why did it take years to let me know?? Last wensday I called and told them I wanted to talk to someone from billing. I was disconnected twice, the second time I was on hold for close to an hour. They don't call you back after you get disconnected. Everytime you call they give you a date to call back and say it is still under review. This is a new year and I want to talk to someone. I pay my bills even if it takes awhile but why did it take years for them to let me know about it.