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Business Profile

Extended Warranty Contract Service Companies

Benchmark Home Protection

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Extended Warranty Contract Service Companies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/14/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Benchmark Mortgage has been sending me junk mail for the past 3 years. I have contacted them no fewer than 23 times to be "removed" from their mailing lists. They refuse to comply. I am on the *** "do not mail" list and continue to receive these fake letters asking me to spend thousands and thousands of dollars with this company. Despite being asked to be removed, they continue to harass me via **** mail, which is a felony. The least they WILL do is send me $1000 USD for EACH violation in the past 43 months they've harassed me. The best they will do is BE PUT OUT OF BUSINESS.

    Business Response

    Date: 07/29/2025

    ******/******** *******  
    *******************  
    *************, ** *****  


    Dear ******** *******,


    I hope this message finds you well. I am writing to sincerely apologize for the inconvenience and frustration you have experienced with our company, Benchmark. I want to assure you that we take your concerns seriously and have promptly removed your name from our mailing list as per your request.


    Please understand that we have only been in business for one year, and the correspondence you received was our first and only letter sent to you. We are aware that there are many companies in this industry, and we strive to maintain respectful communication with all potential clients. Your experience does not reflect our values, and we are committed to improving our practices.


    I appreciate your patience and understanding, and I apologize once again for any distress caused. If there is anything further we can do to rectify this situation, please do not hesitate to reach out.


    Attached is proof we have taken you off our mailing list.  


    Thank you for bringing this matter to our attention.


    Sincerely,


    ******* *****
    Benchmark Home Protection
    ***********************************************************************
    Mobile:  ************

  • Initial Complaint

    Date:07/01/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company continues to make contact with them even after speaking with the manager. Uses outragous ******* stating penalty for private use, $300 displayed in the clear section of the envelope to make it seem like I made a mistake. States immediate response required in the mail. I call and find out they are trying to sell me a home warranty policy. I have received over 6 of these letters in different formats every time.

    Customer Answer

    Date: 07/15/2025

    I would like for the company to stop using misleading verbiage to get people to call them back and solicit business.  I would not like to recieve any more communication via postal mail or any others methods from this company.

    Customer Answer

    Date: 08/20/2025

    I would like no further contact with this business.   

Benchmark Home Protection is NOT a BBB Accredited Business.

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