Complaints

This profile includes complaints for Premier Dental Partners's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Premier Dental Partners has 11 locations, listed below.

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  Premier Dental Partners

  22 N Euclid Ave Ste 220 Saint Louis, MO 63108-1407

• 

  Premier Dental Partners

  12528 Olive Blvd Ste F Saint Louis, MO 63141-6365

• 

  Premier Dental Partners

  #6 McBride & Son Center Drive Chesterfield, MO 63005

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  Premier Dental Partners

  12 Hutchinson Rd Ballwin, MO 63011

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  Premier Dental Partners

  1224 Graham Rd Ste 2002 Florissant, MO 63031-8026

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited this business for dental services on July 24, 2024 at the time of service I was informed that an out of pocket expense of $99.20 would apply. However the business did not check my insurance coverage to insure whether are not I would need to pay the out of pocket expense.I paid the $99.20 on Jul 24, 2024 when I went home I contacted CIGNA Dental to inquire about my coverage they indicated I should not have been charged and that I was covered for the service. I had them contact the Premier Dental to inform them of that as well.I have contacted Premier Dental on Aug 13th, 14th & 29th of 2024 and on Sept 25 2024 about refunding me my money back they continue to give me the round around and has not refunded me my money, during the phone calls I spoke with *****, and **** who assured me the refund will be made, it has not.This payment was made via my Mastercard Debit card.

  Customer Answer

  Date: 10/24/2024

  Please be advised that the Business did provide my refund after repeated attempts of calling them, it took from July 24 2024 the day they took the payment that they should not have until Oct 10th 2024 to process my refund. Will never do business with them EVER or refer them.

  caim#*********F79D

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is with the ****** ************ I called that office on Feb. 12, 2024, to make an appointment as a new patient. I was given the date of Feb. 20, 2024, at 9:00 a.m., and was asked for my health insurance information which I fully provided at that time. I arrived for my appointment at 8:45 a.m., and a copy of my driver's license, and health insurance card was copied at the front desk. I was given new patient forms to complete via a tablet, then I was called into the examination room. After x-rays, another employee came into the room and introduced herself as the person that took my call when I made my appointment. She then stated that she had just contacted my insurance company to verify coverage and found that they were not within my network. I asked what needs to be done now, and she stated we will file the claim to see what happens, just let them handle it. On April 25, 2024, I was called by an employee of Premier Dental Partners and informed that the claim had been denied due to their out of network standing. She said that I was now responsible for the entire amount of $211.00. I stated that the error was completely theirs, but I would be willing to pay the normal amount of my copay as determined by my insurance company had it been accepted by them. She stated, "Are you saying that Premier Dental should pay your bill?" I stated that Premier Dental should admit the mistake was totally theirs and be willing to accept the partial lost. She said goodbye and hung up. On May 5, 2024, I received a bill in the mail from Premier Dental Partners showing a balance due in the amount of $211.00 payable in full within thirty days. I am willing to only pay the copay amount of $70.00, since my insurance company has informed me that Premier Dental Partners has not be in their network since 2016. I am not at fault for any of this, but I am willing to pay my part only.

  Business Response

  Date: 06/27/2024

  Please see attachment for business response.

  Customer Answer

  Date: 06/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:11/09/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been going to a dentist in my insurance, but wasnt that happy-all costs were covered.The next year I went to this dentist who is listed on my insurance for the first time to get my teeth cleaned. They took **rays and looked at my teeth. They handed me an estimate for teeth cleaning of about $1,200.00! Crazy! I went to a dentist I had gone to sometime in the past that doesnt take my insurance who cleaned my teeth at a cost of $178.00.My complaint is that I received a bill of $174.00 for **rays that they said was above what insurance covered. No one told me there would be out of pocket cost for **rays- I wouldnt have gone there at all. I think this place is just a rip off. No other dentist has ever over charged me like this. I dont believe I should have to pay for the **ray costs.

• Initial Complaint

  Date:02/10/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I visited the dentist on the same day (4/26/2022) and received the same services. When I returned to the dentist 6 months later they told me I had an outstanding balance of $162.00 so I paid the bill. When I got home I looked up the claim and the balance was not for my service but my husbands and the dental office had put the incorrect provider in the claim which caused the insurance company to charge for out of network. When I spoke with the office manager they indicated that the provider was in network and they would correct the error. I called my insurance provider yesterday and after a very lengthy conversation we determined that: Premier dental had not in fact resubmitted our claim and that the doctor they assigned to my husband was not at that time in network due to a paperwork problem on Premiers end. I called Premier today and was told that the office manager was on vacation and they had no idea when she may be back. This has happened at least on two previous occasions of calling their office to get answers. When I did speak with the office manager she seemingly lied to me about how they were proceeding and when I called back shes unavailable for the foreseeable future. Very shady practices at the least.

• Initial Complaint

  Date:11/08/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company gave me a quote for surgery and the charge would be $2500 depending on my insurance. They gave me an invoice stating it would costs $2133 after insurance. I went to another location for the surgery. I paid the $2133. Then they called me two months later and told me I owed an additional $930. I paid it. My insurance paid $1400. Between myself and my insurance, we've paid $4600 and this was only supposed to costs $3400 total. Every time I speak to them, they claim they can't see the surgeon's system. I have zero issues with the dentist so I sent him a letter. He tried to call me, but he never left me a number. Now there's a bill for $1274.  I don't want to cause any problems and I don't want my money back. 

  Customer Answer

  Date: 11/30/2022

  Good afternoon. Attached is the signed HIPAA document. I will also email it directly, as per the directions on the document. I SO appreciate your attention on this matter!

   

  - ************

  Business Response

  Date: 01/09/2023

  The compliant is for the wrong location, the correct location is for a **************, *********************************************** sutie 130
  *********** , **. 63141.  Telephone number is  ************

  Business Response

  Date: 01/31/2023

  I am in receipt of the letters you sent regarding this consumer complaint.  I have been in several phone and email communications with *****************  During our conversations, it became evident that his complaint was not about my practice.  Although we did provide him with services, the problems he encountered were with his general dental office, which is also a Premier Dental Partners provider.  Although we are associated with the same parent company, we are two separate practices.  The consumer did indicate, multiple times, that his intention was to withdraw our practice from the complaint.  

  
  
  ***************************

  Practice Manager

  Customer Answer

  Date: 02/01/2023

  Complaint: 18375432
  
  I am rejecting this response because: The response from ******************************* is fully correct, however the complaint is in no way resolved. My complaint is NOT with the surgeon's office. It's with the dental office, both of the same name. If there is anything I can do to ensure this complaint is only reflected upon the dental office and not ************************ practice, I would love to do that. The dental office was responsible for the bad estimate and terrible follow up. ************************ office was exemplary. 

   

  Please let me know what I can do to ensure this complaint is reflected on the right office.
  
  
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 02/02/2023

  Hello. Thank you again for your continued follow up and support. While the dental office has handled this extremely poorly, the surgical office has been splendid and they don't deserve a negative ***** This is the number and address of the dental office, with whom my complaint stands: 

   

  **************************
  ********, ******** 63141
  Phone: ************
  Fax: ************
  **************************