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Business Profile

Dance Apparel

Weissman

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dance Apparel.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of shoes for my daughter, which were too small. I paid to have them shipped back to this company via *** because they do not offer free returns. I got an email that my return was being sent back to me due to the box the item was shipped in being destroyed. These shoes did not come to me in a box. I just want to be refunded my money, and also the money that I paid to have the item shipped back to them.

    Business Response

    Date: 09/16/2024

    I apologize this wasn't taken care of when she called as she should not have had to resort to contacting the BBB.  

    I have submitted a refund for $38.05    Please allow several business days for this to be transmitted to her credit card company.

    Thank  you for the opportunity to make things right with this customer.

    ****

  • Initial Complaint

    Date:02/17/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order # ********** I ordered leotard ML12317 ML12317-0235998 Metallic Vines Tank Leotard Red size 6 years for my 5 year old child and the leotard is around three sizes smaller and looks like for three year old child. My 5 year old daughter simply cannot put it on though she is very thin and short. This was a final sale, but I think that the item is defective because it is much more smaller than it should be according to the age.I asked the customer service to return the item without paying for shipment and they said no. They shipped the same item for unknown reason and stopped responding to the emails. I called by the phone and the angry customer service representative started to interrogate me and ask the body measurements of my child to check if I ordered the correct size. She was so rude that I asked to escalate to the manager. She didn't do it and after putting me on hold told me that I will receive a refund. The refund did not came. Instead they sent me the same label for which I should pay a shipping fee and they also shipped me the same leotard which my child cannot wear because it is around three sizes smaller. I don't understand the sense of such customer service, why should I waste time for returning leotard which they sent me without any reason. Please refund me the money spent for defective item. I shouldn't pay for shipping fee as the item is defective. Thank you.

    Business Response

    Date: 02/19/2024

    I agree the customer should have been refunded and I have confirmed the credit has been processed for $14.99.  With today being Presidents Day it may take an extra day or two to appear on her statement but we have confirmation it has successfully been communicated to her credit card company.

    I am very disappointed that my team did not provide her with the service she deserved.  I fully intend to locate the calls so I can listen to them and coach each employee accordingly.

    If there are any questions I can be reached at ******************************************************************************** or *********************.

    *************************



    Customer Answer

    Date: 02/22/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    Thank you,BBB team. 

    Thank you, ****. 


    With kind regards,

    Asel Podolskaia

  • Initial Complaint

    Date:05/10/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/23/23 I ordered 3 tops for my daughter. The sizing recommendations that were provided by the company on their website I used when ordering. When I received the items they were to small and I based my order on the sizing provided by the company.

    2 of the tops were discounted and 1 was not. They are saying the discounted tops cannot be returned or exchanged even though the sizing is not accurate and they are basically taking money for product that will not fit individuals based on the sizing that they provide on their website. This is very deceiving and in my eyes fraudulent because they are sending out product that does not fit.

    Order number **********

    Business Response

    Date: 05/15/2023

    I will have someone on the team reach out to the customer to let her know we will accept her exchange.  The CSR should have allowed the return if we still had merchandise in stock, which we do, so this shouldn't have escalated

     

    Thanks,

     

    **** ***************

  • Initial Complaint

    Date:12/06/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $535 to buy leotards from ********* ********** owned by Weissman. All of the leotards received, have the material either with holes in it or what should have been a material that has a shine built into. It, was just sprayed with something enrolled in glitter.
    As you can see in the attached photos, after one wearing, the material was just falling apart, the shine on it, was literally glitter falling all over the place. As someone who's coached gymnastics for over 10 years, I've never seen something like this before.
    It's been over 3 weeks of me trying to get a resolution, trying to get a refund, trying to talk to someone. They are avoided, and they are delaying things. You only have a certain window of time to return stuff, and that they are purposely trying to wait out this time.

    Business Response

    Date: 12/22/2022

    I can see that a refund was initiated on December 20, 2022 so I assume this is in response to a contact from her and hopefully this resolves her concern.

  • Initial Complaint

    Date:08/25/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 30,2022 My credit card was fraudulently used to buy over $2000 worth of supplies on dancewearsolutions.com. I contacted the company to get the name and shipping address on the order so that the local police could charge the person with credit card fraud and the company is refusing to give up the name and shipping address on the order to me or the police. the company may be involved in the credit card fraud since they are unwilling to reveal the name and shipping address on the order where my credit card was fraudulently used.

    Business Response

    Date: 08/26/2022

    I reached out to Julie on 8/25 at 3:06 pm and had to leave a voice message. I contacted her via email on 8/26/22 and she replied that she had received what was needed.  She was unhappy that it took so long so I am looking in to what went awry on our end.  The good news is that she has what is needed to move forward. She should be able to dispute the charges with her credit card company, and have them reversed as fraud, without any information from our company but I hope what we provided helps her since she appears to have law enforcement involved.

     

     

    **** ***************

Weissman is NOT a BBB Accredited Business.

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