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Business Profile

Cooking Classes

Kitchen Conservatory

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cooking Classes.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Experience was ruined by another customer of theirs that they are responsible for . The business acknowledges they were at fault and accused other customer of being a narcissist and possibly being drunk during the cooking class. Business knew this was going on and did nothing to stop this behavior that caused us from not getting what we we paid for. I talked to owner *** and she was less than compassionate and did not offer an apology but just wanted to blame the other customer but that customer is her responsibility. I asked for a refund and she refused. I cant believe if they though another customer might have been drunk that they didnt remove them for everyones safety.

    Business Response

    Date: 06/28/2024

    Kitchen Conservatory offered the customer a replacement class of their choosing.

    Customer Answer

    Date: 07/02/2024

    Complaint: 21915143

    I am rejecting this response because:



    Sincerely,

    *************************

    Business Response

    Date: 07/02/2024

    The offer still stands.

    Customer Answer

    Date: 07/02/2024

    Complaint: 21915143

    I am rejecting this response because:



    Sincerely,

    *************************

  • Initial Complaint

    Date:09/14/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was severely injured in a freak accident about 8 weeks prior to the class that I already had paid for. I had 3 surgeries, am using a ******, am unable to transport myself anywhere due to my leg injury, and being in severe/unpredictable intermittent pain unfortunately had to try to reschedule the day of the class. This was 07/05/2022 I believe. The owner of this place WOULD NOT work with me whatsoever on booking us for another class or returning my money. I understand that it isnt always in good taste to cancel the day before or day of, but my circumstances are not normal circumstances. Youd think with all the disproportionately bad to good Yelp and ****** reviews this place has the owner would want to work with a returning customer versus essentially stealing $130 from me over $130 she may or may not have made four months down the road in October when an alternative class was available. The owner provided me with no written or even verbal cancellation policy upon the purchase of the class months prior to the class actually taking place. I had absolutely no warning. The owners have done this to MANY people as per the Yelp and ****** reviews. The owner of this place is truly a thief. I would like a refund of my $130 for my class and preferably for these owners to publicly apologize to all the customers theyve stolen from. But most of all, I want a refund for my class.

Kitchen Conservatory is NOT a BBB Accredited Business.

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