Complaints
Customer Complaints Summary
- 33 total complaints in the last 3 years.
- 9 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Why is your office not opened and I&#REMOVED;m calling during business hours? How am I supposed to communicate with them when they don&#REMOVED;t answer the phone. I have bill from a business that they sent to correction that is not correct on 4/26/25 and I had severe hives. It is messing up my credit report. I would like contact by them.
Business Response
Date: 12/08/2025
We are in receipt of the complaint filed by REMOVEDand have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. Unfortunately, we are unable to locate an account with the information provided. On 12/05/2025 a customer service representative reached out to the consumer to further discuss their concerns. The customer service representative left a voice-mail for a return phone call. Please provide additional identifying information for the Consumer's account. Some items that may be of assistance are account numbers, address statements are being sent to, and the name of the individual listed on the account or statements. If the consumer needs assistance identifying this information please have them contact REMOVEDSolution. Thank you.Initial Complaint
Date:11/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There have been multiple ongoing issues with the hospital failing to bill my insurance correctly and repeatedly sending me the same bills, even after I provided the proper insurance information several times. This past Monday, I received a call from NPAS Solutions, a collections company, informing me that I had a past-due balance of $157 and demanding immediate payment. The representative became aggressive and disrespectful after I explained that my wife is active-duty military, the care was authorized, and the provider previously told me no copay was required due to my insurance. REMOVEDhas also sent letters confirming that I am not responsible for any payment. Despite this, the collections representative stated they did not care and continued to pressure me. Their behavior was extremely unprofessional and bordering on threatening.Business Response
Date: 12/02/2025
We are in receipt of the response filed by Lacoulton Walls and we have thoroughly reviewed this matter. First and foremost, we would like to apologize the consumer's experience was not elevated to meet our sole mission and values. We strive to provide excellent customer service to ALL consumers. Although, the consumer feels this was not achieved, we appreciate the concern being brought to our attention so we can review and if needed provide reeducation to enhance services provided to all.
The account ending in REMOVEDwas placed with our office on September 9, 2025 by our client, REMOVED. Upon reviewing the account, we have reached out to our client requesting they review the consumers concern. Based on our clients review, they have determined that a claim would need to be reprocessed with the consumers insurance company. This can take from REMOVEDdays for insurance to process. We appreciate the consumer's patience while insurance reprocesses the claim. Also, since the consumer has requested to cease calls, NPAS Solutions has marked the consumers phone number with a cease and desist and the consumer will no longer be contacted regarding this account. Thank youCustomer Answer
Date: 12/02/2025
Better Business Bureau:
I have reviewed the business' response regarding complaint ID REMOVEDand am satisfied with this resolution.
Sincerely,
Lacoulton WallsInitial Complaint
Date:11/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i keep getting calls saying i owe a debt to REMOVED. i have never been there.Business Response
Date: 12/01/2025
We are in receipt of the complaint filed by REMOVEDand have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by complainant. NPAS Solutions did make a call to the phone number listed on this complaint. However, REMOVEDis not the intended recipient of our call. We have removed this phone number from our system on 12/01/2025. Thank youInitial Complaint
Date:11/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Lexi went to REMOVEDon 12/10/24. She received one bill which she paid off in the amount of $1212.00. She has access to their portal and saw no other outstanding invoices and received no other bills from them. She received a bill from NPAS Solutions on 11/20/2025. We asked for a copy of the invoice and they told us they could not give us a copy. We have never seen this bill and had not idea it was owed. They will not give us a copy and we are not paying it without a copy.Business Response
Date: 11/26/2025
We are in receipt of the response filed by complainant REMOVEDand have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on November REMOVEDby our client, REMOVED. On November 21, 2025 the consumer spoke with a representative of NPAS Solutions and a request for an itemized bill was submitted. Our records indicate we fulfilled the patient's request for an itemized bill on November 24, 2025, which was sent to the patient's address on file. If the patient needs further assistance please have them contact our office directly. Thank youCustomer Answer
Date: 11/26/2025
We did not receive the bill. Once we receive the bill and know what it is for we will pay it.Initial Complaint
Date:11/20/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I initially received a bill from REMOVEDon 8/2025 regarding a bill that I was supposed to have received from the hospital which I received my hip surgery completed on 4/30/24, at REMOVEDin REMOVED, REMOVED. I never received a bill from the hospital for the balance due from me that the insurance did not cover. A year later I received a $750.00 amount due balance from REMOVED. In August of 2025 I lost my job and have been unemployed since then without any income. I am constantly seeking employment to no avail. I can't afford the REMOVEDAct (ACA) health insurance coverage. I would like to find out why an explanation of the charges incurred. I only received the acct. #, the Collector Name, Patient Name, Date of Service and the amount paid and owed. I explained to the woman that called me, REMOVED, that I was unable to pay the full amount, especially that I don't have any income at this point in time. I need help remedying the problem I face.Business Response
Date: 11/25/2025
We are in receipt of the complaint filed by REMOVEDand have thoroughly reviewed this matter. NPAS Solutions LLC apologizes for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on 8/21/2025 by our client, REMOVED. However, on 11/15/2025 our client recalled the account and REMOVEDLLC no longer has information pertaining to this account. To the extent the consumer still has questions, we encourage them to contact the REMOVEDdirectly.Customer Answer
Date: 11/28/2025
Better Business Bureau:
I have reviewed the business' response regarding complaint ID REMOVEDand am satisfied with this resolution.
Sincerely,
REMOVEDInitial Complaint
Date:11/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am disputing a $190 medical debt reported or collected by [collector/provider]. No services were received. Two appointments were canceledone because I had pneumonia. The providers billing department confirmed in recorded calls that these visits would be corrected and no balance was owed. Despite that, this account was forwarded to collections. This is an attempt to collect a debt that does not exist.Under the Fair Debt Collection Practices Act (15 U.S.C. 1692g), the collector must validate any alleged debt and cease collection until verification is provided. Any continued collection or reporting without proper validation violates 1692e (false representation of a debt) and 1692f(1) (collection of sums not authorized by law). See REMOVED. REMOVED, 514 U.S. 291 (1995); REMOVED. Capital REMOVEDServs., 460 F.3d 1162 (9th Cir. 2006).Reporting this false balance to consumer-reporting agencies would also violate the Fair Credit Reporting Act, 15 U.S.C. 1681s-2(b), which requires furnishers to conduct a reasonable investigation after notice of dispute. See REMOVED. REMOVED584 F.3d 1147 (9th Cir. 2009). Because I have contemporaneous recorded calls proving acknowledgment of billing error, any continued furnishing of this debt would be reckless disregard of accuracy obligations.I demand immediate deletion or correction of all records relating to this alleged debt, withdrawal from collections, and written confirmation that my credit file has been updated. Please provide documentation proving that services were rendered and that your billing was lawful. Absent such proof, further collection or reporting will constitute willful violation of federal law and subject your organization to damages under 15 U.S.C. 1692k and 1681n.All supporting recordings and transcripts are preserved and available to regulators or counsel.Business Response
Date: 11/13/2025
We are in receipt of the complaint filed by REMOVEDand have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on 10/17/2025 by our client, REMOVED. The consumers account was not submitted to the credit reporting agencies (REMOVED) while placed with REMOVED Due to the complainant stating Cease and Desist in their Better Business Bureau complaint,please provide additional clarification on the matter. If the complainant wishes for the Cease and Desist to be upheld; our offices are legally unable to send any documents or communications that have been requested. If the complainant wishes to retract the Cease and Desist our offices will be able to better research and respond to the complaint. At this time would the complainant like the previously mentioned Cease and Desist to stay in place? If the consumer needs further assistance please have them contact our office directly. Thank you.Initial Complaint
Date:10/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company calls my minor childs phone number constantly. We have blocked the number but they are still able to leave voicemails. His voicemail box is now full just from them. They are trying to reach the person who had the phone number before him. It is the wrong number but despite requests they wont stop calling him. This phone number is owned by me but used by my minor child. They are not trying to reach me.Business Response
Date: 10/17/2025
We are in receipt of the complaint filed by REMOVEDand have thoroughly reviewed this matter. We would first like to apologize for any confusion or inconvenience experienced by the complainant. NPAS Solutions did make a call to the phone number listed on this complaint. However, REMOVEDis not the intended recipient of our call. We have removed this phone number from our system on 10/12/25. Thank youInitial Complaint
Date:10/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to REMOVEDfor a heart emergency . I had a valve replacement in 2020. I have requested for financial support many times and asked if I could go in a payment plan , I have paid my ambulance bill and other. I am not able to pay this at a time due to my health and financial situation . They now moved my bill to REMOVEDand they are calling me 4-5 times a day . I need help . Please help me . I cannot pay this amount in one payment . Hospital told me to pay half $874 . I could not pay that .Business Response
Date: 10/09/2025
We are in receipt of the complaint filed by REMOVEDand have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on August 30, 2025 by our client, REMOVEDof REMOVED. A member of management of NPAS Solutions reached out to the consumer on Monday, October 6, 2025 to address the consumer's concerns. On October 8, 2025, the consumer was able to speak with a representative of NPAS Solutions regarding their concerns and a financial assistance application was requested. If the consumer needs further assistance, please have them contact our office directly. Thank you.Customer Answer
Date: 10/17/2025
Complaint: 23969535
I have reviewed the business' response and am rejecting it because: I did spoke to them about sending me the financial assistance form, they had told me i will receive it within few days
i never received the form from them
Sincerely,
REMOVEDBusiness Response
Date: 10/23/2025
We are in receipt of the response filed by REMOVEDand have thoroughly reviewed this matter. Again, we apologize for any confusion or inconvenience experienced by the consumer. Our records indicate that on October 8, 2025, a request was placed for a financial assistance application to be sent out to the address on file. The application was sent out through regular mail on October 13, 2025. Please allow time for this to be received. If the consumer needs further assistance, please have them contact our office directly. Thank you.Initial Complaint
Date:01/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a stay at REMOVEDand requested 3 times that I receive financial assistance for the bill I received. I was out of work for 5 months following my stay. I am now being harassed by NP Solutions for the debt. This is medical debt and REMOVEDsending my private health information to a third party such as NP Solutions is a HIPAA violation. I demand this debt be cleared, and any impact on my credit score be erased due to such a violation, and not receiving the financial assistance I requested multiple times.Business Response
Date: 01/08/2025
We have received the complaint filed by REMOVEDE REMOVEDand have conducted a thorough review of the matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on December 21, 2024, by our client, REMOVED. Upon reviewing the account with our client, we found that a financial assistance application was sent to the consumer in July 2024 at the complainant's request. However,the complainant did not provide a mailing address in the BBB complaint, so we are unable to confirm if the address on file is correct. If the complainant can verify their mailing address, we can request a new financial assistance application. Additionally, we are unable to locate any request made to NPAS Solutions for a financial assistance application. If the consumer needs further assistance, we encourage them to contact NPAS Solutions directly. Thank you.Customer Answer
Date: 01/08/2025
REMOVED
REMOVED
Business Response
Date: 01/10/2025
We have received the response from REMOVEDE REMOVEDand have confirmed that the address listed on the account matches the address provided by the complainant. We again apologize for any confusion or inconvenience experienced by the consumer. A request for a financial assistant application will be mailed to the address listed. We ask the complainant to allow REMOVEDdays for the application to arrive. If the consumer needs further assistance, we encourage them to contact NPAS Solutions directly. Thank you.Customer Answer
Date: 01/10/2025
Complaint: 22778941
I have reviewed the business' response and am rejecting it because:
As stated in my original complaint, I have contacted REMOVEDon my own and requested financial aid multiple times, even once with my insurance company.Now I am being harassed by your company weekly on behalf of REMOVEDfor this debt which is a violation of REMOVED. REMOVEDcannot give my private health information to a third party without my consent and that is what theyve done by giving my information to your company.
Unless both companies (the collector and REMOVED) cease attempting to collect on this debt, I will not have to move forward with a case for a violation of my HIPAA rights.
Sincerely,
REMOVEDBusiness Response
Date: 01/14/2025
We have received the response from REMOVEDand have reviewed the consumer's concern. Again, we apologize for any confusion or inconvenience experienced by the consumer. After confirming the address on file, the financial assistance application was sent to the consumer on January 10, 2025. However, due to the consumer requesting us to cease attempting to collect on this debt, NPAS Solutions has placed a cease and desist on this account and the consumer should not receive further contact. Due to this cease and desist, our offices are legally unable to send any documents or communications. If the consumer wishes to retract the cease and desist our offices will be able to better research and respond to the complaint. If the consumer needs further assistance, please have them contact our office directly. Thank youInitial Complaint
Date:11/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Recently I was taken by ambulance to the REMOVED. In the REMOVEDthe doctor told me that they will not treat me since my surgery was done at REMOVEDin REMOVED. I was transferred many hours later. My health coverage is REMOVEDand REMOVED. I have a small copay. In November REMOVEDcontacted me saying that nonpayment bill was turned over to them for collection. I needed to pay them now. Since that knew about the date I was in the hospital I thought they must be correct somehow. So I checked my bank and they did get the money from my account. Today I got another bill for another $100. In trying to call the phone number on the bill. The call would not go through. The phone company said check the number and dial it again. Same thing happened. I believe this to be a scam and seek a resolve.Business Response
Date: 11/22/2024
We are in receipt of the complaint filed by REMOVEDand have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on November 5, 2024 by our client, HCA REMOVED On November 12, 2024 our office mailed a notice of this account being placed with us to the consumers address on file. Based on our review of the account, on November 13, 2024 the consumer called NPAS Solutions and paid this account in full. It appears the consumer received our notice after communicating with us on November 13. At this time, the account is displaying a $0.00 balance and has been returned to our client. The consumers account was not submitted to the credit reporting agencies while placed with NPAS Solutions. If the consumer needs further assistance please have them contact the creditor directly. Thank you
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