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Business Profile

Beauty School

Grabber School of Hair Design
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yes, I am a customer. I am the ***** you referenced. It may be under ******

    Business Response

    Date: 06/04/2025

    At Grabber School of Hair Design, we strive to provide all clients a top-notch experience, with results that are both stylish and affordable.  Our advanced students, under the supervision of licensed educators, will create the look and style clients request.  Our student-stylists are willing to make adjustments to ensure their services meet client expectations, but not all styles are achievable for all hair types and all clients. 

    We do not have a record of providing any service to a client with the name associated with this complaint.  On the date of service identified in the complaint, we did have a client with the same first name.  This client expressed a desire for a gray tone of hair color that was not achievable on her already dyed hair and , as a result, our student stylist worked with the client to discuss alternatives and an achievable plan and style.  The client expressed frustration with not being able to achieve exactly the look she wanted.  However, the comments in the complaint are wholly inconsistent with the level of service we provided. Further, the allegation of multiple colors in the hair and hair loss have no basis in fact, nor does the allegation that staff neglected to respond to any follow-up communication.  

    Business Response

    Date: 06/13/2025

    We appreciate the supplemental, identifying information.  We have reviewed our records, and we charged correctly and only for the services rendered (color, haircut and deep conditioning), including granting a discount for the color treatment.  Consistent with our policy, Ms. ****** is welcome to come in for a correction at no additional charge.

    Customer Answer

    Date: 06/16/2025

    Complaint: 23286981

    I have reviewed the business' response and am rejecting it because:

     

    I didn't receive a deep conditioner that I asked for from them.  They don't have instructor's to do my type of hair.  



    Sincerely,

    ***** ****** - ******

  • Initial Complaint

    Date:10/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Complaint: 22385202

    I have reviewed the business' response and am rejecting it because:

    My time is valuable and I do not feel I should have to come back in for this issue to be resolved when I provided clear pictures of the outcome of the failed perm due to the students negligence to follow proper procedures. 

    I also clearly established where the student failed. I would like my full refund in the mail as soon as reasonably possible, so this may actually be resolved. 


    Sincerely,

    **** ***********

    Business Response

    Date: 10/23/2024

    Hi ****,

    We are terribly sorry you had a bad experience with your service on 9/17/2024.  We would like for you to contact our Director of Education, Ms. ******** and she will set up a time for you to come in and look at your hair.  With Grabber being an educational environment, we correct the student's error, leading by example.  Ms. ******* can be reached at *********************. We look forward to hearing from you and resolving this matter.

    ***** ****

Grabber School of Hair Design is BBB Accredited.

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