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Find a Location

Andre's Banquet Facilities has 1 locations, listed below.

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    Business ProfileforAndre's Banquet Facilities

    Banquet Facilities

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4254 Telegraph Road, Saint Louis, MO 63129-2658
    BBB File Opened:
    12/8/2004
    Years in Business:
    44
    Business Started:
    1/10/1980
    Business Started Locally:
    1/10/1980
    Business Incorporated:
    6/9/1981
    Type of Entity:
    Corporation
    Alternate Business Name
    • Banquet Enterprises, Inc.
    Business Management
    • John Armengol Sr., CEO
    • John Armengol Jr., President
    • Mary Jane Armengol, Secretary
    Contact Information

    Principal

    • John Armengol Sr., CEO

    Customer Contact

    • John Armengol Sr., CEO
    Additional Contact Information

    Fax Numbers

    • (314) 894-2693
      Primary Fax

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/03/2024

    Complaint Type:
    Order Issues
    Status:
    Unanswered
    A contract was signed with Andres on 1/11/23. A few months later I contacted the facility to inform them that the date that was originally booked (7/7/24, for wedding) we would need to cancel or reschedule due to unforeseen circumstances. The company coordinator *** explained that she would provide this information to the ******************* and give me an answer. A few days later I received a letter in the mail stating that my fianc and I could not cancel or we would lose our deposit of *******. I then told *** to keep the date on the books and I would have to figure out a new date. In the contract it states that we were able to reschedule if needed. After speaking with The General Manager **** and *** this became very difficult and hard to do business with Andres. We werent allowed to reschedule because we were taking too long to provide a new date per the Coordinator. I also have emails and text message conversations between the three of us in regards to rescheduling and not losing our deposit. This company didnt want to accommodate us as we tried to do business with them for our special day.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Makenzie B

    1 star

    09/09/2022

    My wedding reception at Andres was a frustrating experience. I booked my event three months out and was directed to a different sales person each time. They were hesitant to offer me a tasting. While the food at the tasting was good, the night of the event the chicken was extremely dried out. I requested three times to meet with the coordinator that would be present the night of my event but was told by **** that that wasn't necessary, they do so many of these event each year that they could do this in their sleep. When going to the outside venders that they work with (such as the bakery for the cake "included" in my package) I was told that the sales men at Andres had given me inaccurate information or left out details so the deal wasn't as good as originally described. Two weeks before my event I met with yet another sales man to give a final count and go over final details. They said that dinner would be served at 6 and I based my night's time line off of this.The night of my reception, I realize it is after 6pm and dinner is not being served. I have to **** down the "coordinator" I have never met with before and ask why dinner is not being served. She then explains that they have to pick up salad plates first, dinner was then not served until 7pm. This messed up my entertainment's schedule and they were unable to play for the times assigned for them and my guests became irritated. Later in the evening, while my guests are still present the coordinator came up and asked how my night was going. I was honest with her and explained that it had been frustrating but I was still trying to focus on my wedding reception and guests. She followed me and in a loud dramatic voice attempted to continue to discuss that she was oblivious to why it would be frustrating. She then went and bothered my husband and his friends telling him that the bride is angry and upset. After making a scene with them, she then went up to my entertainment and told them that I wa

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