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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/06/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Online system is meant to make you go into a late payment status multiple times and their dashboard never reflects accurate amounts owed. I have several emails and recorded calls with Midwest to confirm that when they confirm a compromised dashboard is their fault and not mine, my lates will be removed and then they are not. When trying to call, you can never ever reach a loan officer able to handle this information and you are purposely passed from one person to another with extreme hold times, only promised to be called back and it doesn't happen with any consistency. I have tried to schedule a call multiple times and my requests are ignored.Business response
10/17/2022
Hello *** *******
I am sorry to hear about your experience with your account. MBC prides itself on customer service and I see that we have reached out and spoken on a few occasions. Please feel free to reach out to me at your convenience to discuss further to make sure we can help with your concerns. I can be reached at 314-544-8503.
Thank you!
Initial Complaint
06/15/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Midwest bankcentre has been hwll for me im trying to close my account because they saying you got make payment to close the account I been with this bank and it has been mind blowing I need this disputed resolvedBusiness response
06/18/2021
Hello Ms. ******,
We are sorry to hear about the trouble and woiuld like to resolve the matter with you as soon as possible. Please contact us at 314-446-3154 and ask for Ashley O'Neil. She will be able to assist you with the matter in a timely manner. Thank you!
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Contact Information
2191 Lemay Ferry Rd
Saint Louis, MO 63125-2408
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.