Complaints
This profile includes complaints for Midwest BankCentre's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I started the home buying process, and I closed on Friday. I didn&#**;t get the keys. Midwest is not funding the money yet. I had a CD that I was going to withdraw and I was due the interest on it. I went to *** location and the interest was only $200. They didn&#**;t have the proper Social on me either. They couldn&#**;t explain what had happened. The guy who started the loan process isn&#**;t communicating well. I was referred to the ****************** location. I don&#**;t know what is happening. I gave them $8300 and I have no keys and no one is communicating.
Business Response
Date: 06/26/2025
Thank you for your submission. We have communicated with the customer and have addressed the concerns as outlined.Initial Complaint
Date:11/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have cashed checks at this location even though I am not a member and I&#**;m usually only charged $8 to do so but on Friday 11/22/24 I cash another check and they charged me $92.00 which is completely wrong, I have contacted the business, but not gotten a response back.Business Response
Date: 12/20/2024
December 20, 2024
Dispute Resolution Department
Better Business Bureau
************
************ Fax
*****************************************************************************************
Hello,
The following is in response to the complaint submitted by ****** ****, ID# ********, which was received by Midwest BankCentre on December 18, 2024. The customer submitted the initial complaint to the BBB on November 25, 2024.
In her complaint, Ms. **** claims that, although she is not a member of the bank, she has previously cashed checks at the institution and was typically charged a smaller fee. On this occasion, however, she expressed dissatisfaction with being charged a $92.00 fee to cash a check.
Regarding the customers complaint, our investigation confirmed that the correct fee was charged in accordance with the Bank's policies and procedures. Non-Customers fees are set to charge $2.00 for every one-hundred-dollar increment of the check amount. In this case, the customer cashed a $4,600.00 check. Further discussions with bank personnel revealed that Ms. **** was informed of the policy and opted to proceed with cashing the check. She was also offered the alternatives of opening an account with us to avoid the fee or cashing the check at her own bank.
Based on these findings, *** has determined that its check cashing procedures were properly followed. Therefore, *** denies any fault or wrongdoing related to the fee charged.
If you have any questions, please direct them to the Compliance Officer.
Initial Complaint
Date:10/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Online system is meant to make you go into a late payment status multiple times and their dashboard never reflects accurate amounts owed. I have several emails and recorded calls with Midwest to confirm that when they confirm a compromised dashboard is their fault and not mine, my lates will be removed and then they are not. When trying to call, you can never ever reach a loan officer able to handle this information and you are purposely passed from one person to another with extreme hold times, only promised to be called back and it doesn't happen with any consistency. I have tried to schedule a call multiple times and my requests are ignored.Business Response
Date: 10/17/2022
Hello *** *******
I am sorry to hear about your experience with your account. MBC prides itself on customer service and I see that we have reached out and spoken on a few occasions. Please feel free to reach out to me at your convenience to discuss further to make sure we can help with your concerns. I can be reached at 314-544-8503.
Thank you!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.