Complaints

This profile includes complaints for Alamo Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Alamo Rent A Car has 42 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Alamo Rent A Car

  600 Corporate Park Dr. Saint Louis, MO 63105

• 

  Alamo Rental Inc.

  232 Hill St Portland, MI 48875-1823

• 

  Alamo Car Rental

  500 Aviation Pkwy Ste 15 Greer, SC 29651-6650

• 

  Alamo Rent A Car - Serving Oregon

  28801 Douglas Dr Ste 7 Eugene, OR 97402-9528

• 

  Alamo Rent A Car - Serving Oregon

  2522 SE Jessie Butler Cir Redmond, OR 97756-8643

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been seeking a refund from Alamo for not reserving a truck when we paid extra. We only wanted the difference refunded since we had to take a car. Seven months later after I had talked to about five customer service agents who promised a refund and never delivered, I went ahead and filed a BBB claim they then called me and once again had technical difficulties. This ended ok with me receiving a check in the mail until I checked my credit card to find that they had charged me for 79 dollars for no reason. I reached out to customer service who said theyd give me a refund but now I know I cant trust that. I think its fishy that they happened to randomly charge my card the same month I filed a BBB claim. Id like a refund and an explanation in why my card was randomly charged seven months later.

  Business Response

  Date: 05/30/2025

  Thank you for the opportunity to respond. Management processed a refund to resolve.

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  rented a vehicle from Alamo, picking it up on April 20, 2025, and returning it on May 8, 2025. Throughout multiple phone conversations with Alamo representatives, I was clearly told I would be charged:$380.48 for the initial rental,$246.57 for the first extension, and $109.16 for the second extension.This totals $736.21, which was confirmed by multiple different Alamo representatives during the rental period. However, I was instead charged a total of $1,067.48a difference of $331.27 over what was quoted and agreed upon.After raising this issue, I was told I would receive a $300 refund due to the overcharge and miscommunication. That refund was issuedbut then, without any notice or justification, the $300 was reversed and charged back to my card.I have written transcripts from Alamo representatives confirming I was owed this refund. I also received an invoice reflecting it at the time, which I can no longer locate and now believe Alamo is refusing to acknowledge. I have submitted the transcripts to Alamos management and have already filed a credit card dispute over the unauthorized ********* date, I have received no proper explanation or resolution. This situation is deceptive and borders on fraudulent behavior.

  Business Response

  Date: 06/02/2025

  Thank you for the opportunity to respond. Management has researched the complaint and confirmed the customer was responsible for the $713.03 remaining after their voucher period. Due to errors, a $300 credit was applied to the original billing. With $413.03 due, we have attempted to connect the customer with the proper party to facilitate payment. However, the customer elected to decline.

  Customer Answer

  Date: 06/03/2025

  
  To whom it may concern,
  
  
  I would like to address and correct several misleading statements made in the companys response.
  
  
  First, I did not decline to resolve this matter. I declined to speak over the phone and clearly requested that all communication be handled via email, due to previous instances of deceptive and inconsistent communication from the company.
  
  
  Second, the company charged my card the full amount of $713.03. Despite this, they now claim I still owe $413.03. This claim is baseless and entirely unsupported.
  
  
  They also referenced a $300 credit, but that credit was quietly reversed without any notification to me. To summarize:
  
  
  I was charged the full $713.03,
  the $300 credit they mention was reversed,
  and now they are claiming I owe an additional $413.03.
  
  
  
  
  This math simply doesnt add up. In fact, based on these actions, it appears the company may owe me moneynot the other way around.
  
  
  Unless they can provide a clear, itemized breakdown that accounts for the full charge, the reversed credit, and their claim of a remaining balance, I consider this matter unresolved and the balance invalid.
  
  
  I request that all future communication remain in writing and that this issue continue to be documented through the BBB.
  
  
  
  
  
  
  
  
  
  
  
  

  Customer Answer

  Date: 06/03/2025

  Please see below the email I sent to Mr. **** **** on May 29, 2025, which directly contradicts the companys claim that I declined to engage. I requested written communication in order to maintain a clear and accurate record, given prior misleading and inconsistent information.
  
  
  

  Customer Answer

  Date: 06/03/2025

  Complaint: 23366424
  
  I have reviewed the business' response and am rejecting it because:
  
  I would like to address and correct several misleading statements made in the companys response.
  
  
  First, I did not decline to resolve this matter. I declined to speak over the phone and clearly requested that all communication be handled via email, due to previous instances of deceptive and inconsistent communication from the company.
  
  
  Second, the company charged my card the full amount of $713.03. Despite this, they now claim I still owe $413.03. This claim is baseless and entirely unsupported.
  
  
  They also referenced a $300 credit, but that credit was quietly reversed without any notification to me. To summarize:
  
  
  I was charged the full $713.03,
  the $300 credit they mention was reversed,
  and now they are claiming I owe an additional $413.03.
  
  
  
  
  This math simply doesnt add up. In fact, based on these actions, it appears the company may owe me moneynot the other way around.
  
  
  Unless they can provide a clear, itemized breakdown that accounts for the full charge, the reversed credit, and their claim of a remaining balance, I consider this matter unresolved and the balance invalid.
  
  
  I request that all future communication remain in writing and that this issue continue to be documented through the BBB.
  
  
  Sincerely,
  
  ***** Music

  Business Response

  Date: 06/10/2025

  Thank you for your patience, this complaint requires further investigation from our organization. Our management team will be in contact with the Customer directly as soon as we can provide more information.

• Initial Complaint

  Date:05/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented a Premium Pick-up (Dodge Ram) from 2/12/25 to 2/22/25 out of the ***************** location and am still waiting for Alamo to return the $500 deductible that I was charged, as they claimed I damaged the roof of this vehicle.The damage was pre-existing, but Alamo had no record of this, so it was turned over to their investigation unit on 2/22/25 when I returned the vehicle. I was told I would hear from someone within 7 business days. After two full weeks, I had to call Alamo to get some answers, as I never received the communication I was promised. On this call, I was told that upon the investigation, it was determined that the damage was indeed pre-existing, they would not be pursuing me for damages, and I would be getting the $500 deductible returned to me.A few weeks went by, and as of late-March 2025, I still had not received the refund. I called Alamo again and spoke to the recovery department where I was told that there is no way to speed up this process, and the refund is "stuck in the billing department," but should be processed soon.Another month passed, and I still had not received the refund. I called Alamo again on 5/7/25 and spoke with someone who was very apologetic about the situation, and was told he was expediting the refund through their corporate office, and that it would be issued within 48 hours. It is now 5/16/25, and I still have not received my ********* has been well over two months since Alamo determined I was not responsible nor liable for the damage to this vehicle, but I am still waiting to be credited the $500 deductible. This process is absurd.

  Business Response

  Date: 05/22/2025

  Thank you for the opportunity to respond. A response is attached.

  Customer Answer

  Date: 05/22/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.  I have verified that the $500 credit was issued to the credit card used for the vehicle rental.
   
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:05/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: March 13, 2025 Location: Alamo Rent a Car, ******************* - ***********, ** On Wednesday, March 13th my husband and I returned a rental vehicle to Alamo in which had minor damage from a vehicle accident. We did not dispute this and notified them during the return process. During the settlement, we reached out to our credit card company to see if we could get coverage through them for the damages to the vehicle since the car was rented using our credit card. We were told that our car insurance company had worked with Alamo to have the Damage Administrative Fee of $250 removed, so we'd only have to pay for the vehicle damage. Unfortunately the local branch office also charged us an Admin Damage Fee without notifying us that they'd be charging us, and the Accident Claims team cannot refund the fee because it was made by the local branch who operates separately. The Alamo ************************** said that it's not normal policy for a local branch to charge an Admin Damage Fee as that's normally handled through the claim. Alamo Corporate sent communication to the local branch a week ago to contact us for a refund. We've also tried calling their location directly multiple times to which the phone rings for approximately 3-5 minutes before hanging up. While Alamo Corporate claims team has been great to work with, this local branch issue has been a nightmare.

  Business Response

  Date: 05/29/2025

  Thank you for your patience, this complaint requires further investigation from our organization. Our management team will be in contact with the Customer directly as soon as we can provide more information.

  Customer Answer

  Date: 05/30/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 1, 2025, I rented an Alamo car from the *********** at 11:30pm. I had a 1 1/2 hour drive to the VA border for a wedding the next day. About 12:15am, the car tire literally blew out and I almost lost control of the car. I a ma senior citizen with high blood pressure and my heart was pounding from fear. I was right at the *********, NC exit ramp on I-85N and I saw a ******* to I somehow got the car to the parking lot. I googled and found out that this was a very high crime area. I called roadside who told me someone would be there to help me (specifically about 70 minutes).After this time I called back and the Alamo person told me the vendor was on another assignment and I was next. I had received a text with the name of the vendor so I called the vendor directly and he told me that almost 2 hours earlier, he informed Alamo Roadside that he was NOT available and would not be coming to help me. Either I was dealing with pure lies or pure incompetence. At the end of the day, I waited until 4:30am and received no help from Alamo. I drove the car about 1/3rd a mile to a horrible hotel and slept for about 4 hours. I woke up and was told they had a car for me at the local Alamo and they would have the bad tire car towed. I called the local Alamo only to be told they had no cars. I had someone drive over 1 hour to pick me up for my son's wedding and I arrived 30 minutes before the start. I was naturally very upset and called again. Now I was told there was another Alamo 20 minutes from where I was going and I could pick the car up until 5pm. Shortly after I received a call from that branch manager telling me that again, she had no cars available and that roadside never should had made the reservation or promised me a car. The service and incompetency of the Alamo people was worse than a horror movie. The worst part was that NO ONE CARED. I ended up having to pay someone from the wedding to go out of their way to drop me off at the *********** May 2nd.

  Business Response

  Date: 05/21/2025

  Thank you for the opportunity to respond. Management spoke with the customer and processed a refund to resolve. Management awaits the requested documentation to issue the compensation offered.

• Initial Complaint

  Date:05/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 21 through April 24, I rented a car in ********, **. We returned the car at 9:00 am on April 24 and flew out of the ******************************. The vehicle was checked in via attendant in the parking garage. He said they would email the receipt. About a week later, I received a text asking when I was planning to return the vehicle. Since then, I have contacted Alamo on confirmation number ********** and their system continues to show the vehicle in my possession. I have escalated the issue with them (#********) numerous times with the response "a district manager will contact you". I have not received any calls from them. Every time I call, the file remains the same, "do you still have the vehicle?". I cannot get resolution from Alamo and they will not escalate my file to anyone who can make a decision. I am asking the BBB to get Alamo to review this case, close the file, and send me a receipt.

  Business Response

  Date: 05/13/2025

  Thank you for the opportunity to respond. Management reached out the customer,addressed their concerns, and processed a refund to resolve.

  Customer Answer

  Date: 05/16/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a Jeep wrangle from 3/26/25-3/31/25 On 3/27 I had to take 3hrs out of my **** day to drive back to FLL to exchng a faults Jeep. 3/31/25, returning the Jeep to FLL, **** stated that he would give me a refund due to the issue I had w/ having to exchange a faulty Jeep. He told me he would take 50% off my bill,total bill was $548.75 I called cust service days later as I still had not seen a pending refund on my CC. I was told it would be handled & someone would get back w/ **** received no call back, no email.4-9-25 Sent cust service an email.Spoke to Raven at ************, twice, she assured me I would be receiving a refund in the amount of $326.20!4-11-25 Emailed cust serv, still no refund.4-13-25 Rec email from Kamden Turnbullhe confirmed I was due a refund, there were errors in the ********** should expect to hear back from him in 24 to 48 hours I HAVE NEVER HEARD BACK FROM *******4-15-25 Called cust service, spoke to *******, he was very rude, cut me off, & trans me to the esc. **** I spoke w/ ***** at the esc **** . assured me that she would get it handled & **** my info to corporate, someone to get a hold of me, she also stated that due to all the issues I have had w/ this company, SHE WOULD REQUEST A FULL REFUND, & she would be sending a msg to her tech team.4-23-25 Called cust serv, spoke w/ ******** in esc. ****, she assured me that this would be taken care of soon & that it takes 7-10 **** days to process . She assured me that it was processed on.4-10-25 in the amount is $326.20 I reminded her that per my discussion w/ ***** at the esc **** on 4-15-25, that I should be receiving a refund info in the amount of $548.75 She said she would have someone contact me & gave me a reference number of #******** As of 4/30/25 not one person has called me. I have not gotten any emails, and still have not received any refund.5-8-25 Rec. refund of $256.20 Incorrect amount!!! Horrible service!!

  Business Response

  Date: 05/13/2025

  Thank you for the opportunity to respond. Management spoke with the customer and shared that the refund check will be issued via mail.

• Initial Complaint

  Date:05/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Before renting a car with Alamo I asked about driver under 24 swing my wife is uncomfortable driving on the highway and my daughter isnt. They said no problem adding her I asked if there was additional fee and was told no just present all drivers licenses at the kiosk checkout at ************************* which we did spin returning the car I was told the bill was $941.64 the estimated total when I made the reservation was $515.64 I kept the reservation after confirming no additional per representative on the phone for driver under 25. Below is confirmation number for that reservation imagine my shock $426 more upon car return.

  Customer Answer

  Date: 05/02/2025

  Alamo resolved this issue to my satisfaction I will rent from them again. Thank you for your help

  Business Response

  Date: 05/05/2025

  Thank you for the opportunity to respond. Management spoke with the customer and waived the additional and young driver fees to resolve.

• Initial Complaint

  Date:04/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid extra to have a truck reserved. When we arrived there werent any so we had to take a car. I called after our trip to get a credit since we had paid extra and they didnt follow through. They sent me an invoice showing the credit they were going to apply. Its now seven months later and *** talked to five customer service agents and still no credit has been applied. Every agent assures me it will be applied but then nothing. The last one said he was gonna have a check sent but that was months ago and still nothing.

  Business Response

  Date: 04/25/2025

  Thank you for the opportunity to respond. Management spoke with the renter and processed a refund for the difference between the reserved and driven rental car class.

  Customer Answer

  Date: 04/25/2025

  Complaint: 23249024
  
  I have reviewed the business' response and am rejecting it because:
  They did call, but no refund has been processed. He said he was having issues and had to turn it over to his admin team. And while he did assure me he would process it, so did all the other customer service agents. I just checked my card and there is no refund. Ill be happy to accept the response whenever I actually receive a refund. 
  
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 04/29/2025

  Thank you for the opportunity to respond. Management contacted the client and processed a refund for the car class difference.

  Customer Answer

  Date: 04/29/2025

  Complaint: 23249024
  
  I have reviewed the business' response and am rejecting it because:
  
  My credit card still shows no refund. Why would you say you refunded us if you didnt? When the agent called he said he was having issues and would send it to his admin team. I will not accept the response until I see the refund on my account. 

  You didnt even try to call again after me rejecting the first response to let me know if the issue was resolved on your end; you just posted the same response on here trying to look like you made it right when you havent. 
  
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 05/14/2025

  Thank you for the opportunity to respond. Management learned that the customer had since changed addresses. Management submitted the proper address to our accounting department to reissue the check and resolve.

  Customer Answer

  Date: 05/14/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a car from Alamo on March 29, 2025 from ***************************************************** and returned it to Alamo on April 6, 2025 at ***************** for $519.13. We waited a very long time for a rental car when we arrived in ****** as they didn't have any full size vehicles available. When we pressed the attendant to consider other options for us, she produced a ***** Malibu that she said was just returned and had not been cleaned, but she could give it to us immediately. We agreed and left with the car. During our trip, we noticed a very small crack in the windshield. We had not experienced any rocks or debris hitting the vehicle during our trip, and told them that when we checked the car back in at *****************. Just today, on April 24, 2025, we received a bill from Alamo for $1,470 for $1,370 in damages and $100 admin fee.The attached bill shows "evidence" which shows a significantly larger crack than what existed when we turned the car in. Further, all experience I've had, as well as ****** searches, says that windshield repair and replacement should cost between $200 - $600. I believe this is a scam that Alamo runs on a regular basis, as I've seen other reviews similar to ours. If they had a cleaned and reviewed car ready for us at our reservation time, this would not have happened. If they had reviewed this particular ***** Malibu before giving it to us, this would not have happened. And now they are completely overstating the cost to fix this windshield, and they clearly waited to take a picture of the damage when the crack had gotten significantly worse. I am so disappointed in Alamo rental car and our experience. I caution others to stay away from renting there as well.

  Business Response

  Date: 04/28/2025

  Thank you for the opportunity to respond. A response is attached.