Complaints

This profile includes complaints for STL CityWide's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  STL CityWide

  1 N Taylor Ave Saint Louis, MO 63108-2105

• 

  STL CityWide

  5501 Pershing Ave St. Louis, MO 63112

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to contact the Landlord for the last 2 months . Even the property managers have been contacted several times and said they wasn't able to help with this ( or else they would've by now.) My lease is up July 27th. I'm on a short-term lease and usually I would hear something about a month or so prior to see what my plans are. I've submitted numerous of emails, notices in my portal, text and I've lost count with how many calls I've made to several numbers. I just need someone to contact me in regards to my lease . I move into my new apartment on August 23rd & I need to schedule a walk-thru and turn these keys in . Have given 2 notices to vacate and 60 days in advance. I can't wait to move ! This has been a Rollercoaster living in this apartment and I will NEVER lease or refer anyone to their company.

  Business Response

  Date: 07/20/2025

  We sold this property a full year ago.

  She should speak with her **** company who apparently is ignoring her, instead of posting on our page.

  BBB please remove this complaint.

  Thank you

  Customer Answer

  Date: 07/21/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am not satisfied with this resolution but will figure out who owns it now because the tenants have no clear resources in contacting anyone after the property was sold.
   
  Sincerely,
  
  Passion *****

• Initial Complaint

  Date:06/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent a video of a studio apartment and toured it in person. It had a renovated kitchen, in unit washer and dryer, and dishwasher. They sent me a lease to what I believed was the apartment I had seen in video and in person and I signed it. On move in day, the apartment was completely different. There was no washer/dryer/dishwasher, and it looked run down compared to the one I had seen. When I notified them this was not what I had agreed to, they offered to give me the agreed upon apartment for an extra almost 300 dollars a month. I declined and had to pay 3000 dollars to break the lease. They were unwilling to work with me to find a reasonable solution and I feel that I experienced a bait and switch scam. I have attached photos from the video I was sent, the texts I received from them, and the apartment I got.

  Business Response

  Date: 07/02/2025

  Our leasing agent corresponded with the tenant before signing the lease that we are happy to provide a renovated studio at the price advertised.
  She then wanted to reduce her budget so we provided a non renovated studio at the price she applied for.
  We can provide either option but for the correct price - we won't provide a non renovated studio for a renovated studio price.
  
  
  On the day she moved in,  the unit she signed a lease for, it was not mentioned until after releasing the keys to the apartment that she wanted a renovated studio. I mentioned to her that we would be able to move her to a renovated studio this week, but she did not want to proceed. In which case, she signed an early termination agreement for the apartment. 

  Customer Answer

  Date: 07/07/2025

  Complaint: 23539146
  
  I have reviewed the business' response and am rejecting it because:

  At no prior point to signing the lease was I made aware of a distinction between renovated and nonrenovated units in terms of pricing or features. I was not made aware there were nonrenovated apartments at all.  Prior to my tour, I was sent two videos: one of an apartment at a different property,and one of what I now know is a renovated studio at *************. Neither video was labeled as being renovated or unrenovated and was simply referred to as a studio. After I asked for the price of each of them, the price was only given for the apartment at the other property. I was only informed the price of the apartment at *************, $810 per month, after I toured in person the exact apartment in the video. To reiterate, during the tour I was told the renovated studio was $810 per month. The price for a renovated studio advertised to me was $810 per month.  Based on that information, I believed the studio apartment I was shown was equivalent to the same one I would be leasing at that rate.
  It was only after signing that I learned the unit I was assigned was not the renovated version I toured and expected. To be clear, I do not take issue with the renovated studio being priced higher; the issue is the bait and switch tactic that led me to sign under false assumptions. Had I been given accurate information about the unit I was leasing, I would not have proceeded with the agreement. Therefore, I believe it was unfair to hold me responsible for an early termination fee under these circumstances. The miscommunication was not on my part, and I should not bear the financial burden for an error that could have been avoided with clearer communication. I would apricate the opportunity to discuss a resolution that acknowledges the situation and waives the early termination fee. 
  
  
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 07/09/2025

  The pricing stated in the text exchange was for a renovated studio 
  She filled out an application for a non renovated studio and a cheaper price 
  We can offer the price we quoted for the renovated studio or she can take the one she requested for a non renovated studio 

  but she cannot have a renovated unit at a non renovated price

  we can work this out without the BBB involved if you just communicate directly with your leasing agent

  thank you

  Customer Answer

  Date: 07/10/2025

  Complaint: 23539146
  
  My goal is not to secure a renovated unit at the non-renovated rate, nor do I wish to continue with a lease for either type of apartment. My objective is to receive a refund, as I believe I was misled into signing the lease under false pretenses. The lack of clarity and the miscommunication surrounding the unit I was shown versus the one I was leased constitutes, in my view, a bait-and-switch tactic.
  While I understand your preference to resolve this matter privately, this issue can be resolved immediately and amicably with the return of my payment. Thank you
  
  
  
  
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this compliant to express my serious concerns regarding the business practices of City Wide *** and the property they own/manage at ******************************************************************. I have resided here since August 2019, and I have witnessed a significant decline in the condition of the building since my arrival. The property managers are reportedly falsifying tenants' records in an attempt to extract additional funds from residents due to the previous property manager's mismanagement, which included theft. They are neglecting necessary repairs; the building is filthy and infested with roaches. Immediate action is required to:Repair the trash chutes Renovate or fix the community room and gym Ensure the building is secured against vagrants Additionally, the elevators are frequently out of order. There is no functional air conditioning in the hallways, and many units, including mine, are affected. I have been without air conditioning in my unit since June 14, 2025. Despite numerous requests for repairs, as of today at 4:50 PM, my air conditioning remains unaddressed and ineffective. Given my medical conditions, excessive heat poses a serious risk to my health.There have also been multiple incidents of violence at this building, including shootings that have claimed lives and an overdose that occurred in the hallway. Many residents share my dissatisfaction and feel that their complaints have fallen on deaf ears, unacknowledged by the city.Action is urgently needed. They should be stripped of their rental license or face other consequences. I dislike voicing complaints and do not wish for anyone to lose their job or business, but enough is enough.

  Business Response

  Date: 06/26/2025

  To Whom It May Concern, 
  
  
  In response to ********* ****** complaint who resides at the *** ****** lofts Unit 615, I would like to state that Ms ****** has been living there since November 6th 2019 under previous property management companies. We have taken management of *** ****** lofts just few months ago and since then have been putting efforts and bringing **** of changes including but not limited to change in property manager, building cleaners, maintenance technicians, HVAC contractors and putting a plan to upgrade and renovate the rooftop community and Gym before end of summer 2025. 
  
  
  When Ms ****** renewed her lease, the lease charges went up by $50/monthly as of January 2025. Although Ms ****** signed the renewal, for $1300/month in base rent, she still continued to pay $1250/ month in base rent for January 2025 leaving a balance of $50. 
  
  
  Rent is always due on the first of the month, however I have been working with residents and understand financial difficulties and work on a payment plan. Ms ****** was late on her rent numerous times since and causing her account to accrue late fee and if the charges are not paid in full within the 10th of the month, late fees of $100 apply on the tenant's account. 
  
  
  When I explained the issue to MS ******* she said she was unaware of the rent increase although she signed a renewal and denied to pay the $50 charge and it accumulated $100 late fees since then and now the total charges owed is $600 on her ledger. 
  I have still decided to work with a payment plan and she said she had applied for some assistance which she was denied and till this date her balance remains unpaid. 
  
  
  Ms ****** has only 1 open work order for AC which was requested 6/24/2025 and all previously work orders in her unit have been addressed and closed. Now we are working with our HVAC contractor and we have an amicable time to resolve the issues and we are working tirelessly to meet everyone's needs considering the weather circumstances and number of maintenance requests we get on a daily basis. 
  
  
  I am more than happy to submit a tenant ledger, renewal document and maintenance work order history for Ms ******** unit if need be. 
  rest assured, we are committed to provide quality and timely service to all residents at the ************************* and any other properties managed by STL citywide. 

  Customer Answer

  Date: 06/27/2025

  Complaint: 23522320
  
  I have reviewed the business' response and am rejecting it because:
  
  
  
  Sincerely,
  
  ********* ******

  Customer Answer

  Date: 07/07/2025

  Attached is the documentation for my rebuttal statement. 

• Initial Complaint

  Date:05/20/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is that they are so rude to their residents. Even through the natural disaster that hit, the tornado, they are not doing anything to help the residents about their flooded apartments. I couldn&#**;t speak to anyone higher up about this. I had renter&#**;s insurance through them and now they are saying that I don&#**;t have renter&#**;s insurance through them. This is not what I was told. I asked ***, an employee there, could someone come help me and he said I would have to put in a maintenance request. I would like for them to repair my apartment.

  Business Response

  Date: 05/21/2025

  The following tenant came to the office on the 20th of May and at the time she stopped by we had let her know that we are starting our morning meetings. 
  
  We asked the tenant to wait for us in the lobby of our office until the meetings concluded until we discussed her issues. 
  
  In regards to the renters insurance claim, we advise all of our residents to provide proof of renters insurance. 
  
  Per the lease:  " Landlord shall also not be liable for personal injury or for damage to, or loss of tenant's personal property from fire, flood, water leaks,
  rain, hail, *********, smoke, lightening, wind, explosions, interruption of utilities, or other occurrence. The Tenant is
  strongly urged to secure personal property insurance to secure their belongings and protect against incidents as listed
  above." 
  
  Since she has not provided us with her proof of insurance, we had to charge a monthly $35 liability fee. The liability fee does not cover the resident. We recommend residents provide us with their proof of insurance. 
  
  In regards to the maintenance work order, we have yet to be provided with pictures or videos from the tenant and will follow up with them.

• Initial Complaint

  Date:02/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like my complaint closed, I have been in contact with the business, and my complaint has been resolved.ceiling to be repaired. I'm tired of telling them to come fix it. I just want them to fix it. I don't want this problem to turn into an even bigger problem because I do have cords and stuff around where the leaking is and I shouldn't have to move my cords. And I don't want mold to start growing either. The only thing I want in return other than them fixing it is a refund for the $60 rug that I paid for that is now damaged because of the water. Or they can pay to have it professionally cleaned.

• Initial Complaint

  Date:01/23/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had issues with my apartment that has not been repaired and fixed. I moved to a new unit and was promised my deposit back from the old apartment. I can&#**;t get hot water. I have important mail over there and everything important in the mailbox and I am not allowed to get it out. I would like for them to repair my hot water, return my deposit on my old apartment, repair the issues in my apartment and get my mail from my old apartment.

  Business Response

  Date: 01/24/2025

  On January 21, 2025, a technician was dispatched to Ms. ******* unit and began work. Despite initial efforts, Ms. ****** reported that the water was still not sufficiently hot. The technician remained on-site to continue troubleshooting.
  
  
  The following day, January 22, 2025, Ms. ****** again reported that the water was not hot. Maintenance responded that the technician would return that day.
  
  
  Today, January 23, 2025, both our maintenance manager and a technician visited Ms. ******* unit and confirmed that the water heater temperature has been raised to its maximum setting.
  
  
  We will continue to monitor the situation and take further action if necessary to resolve the issue to Ms. ******* satisfaction. 
  

  Customer Answer

  Date: 01/24/2025

  Yes the technician and the manager came out on January  23rd and I'm still having the same problem my water is warm it's not getting hot I let the water run for a whole hour still the same problem someone supposed to come to my unit today on January 24th haven't heard from no one the only person came to my apartment today was the guy that brought out the wrong, key for me to get my mail and I still haven't got my important mail and I still haven't received my deposit back when I return the parking lot remote control the manager supposed to get back with me today I haven't heard from her I just hope that I can get some help I need hot water 

  Customer Answer

  Date: 01/24/2025

  I'm very upset I pay $930.00 a month and I can't take a hot shower or a bath that's not right 

  Customer Answer

  Date: 02/04/2025

  I'm still not getting hot water in the kitchen.  When I first looked at the unit, it was supposed to come with a washer/dryer.  ****, the employee that helped me, said he would have a washer/dryer in there.  They lied to me.  They said it hasn't arrived and they never respond back to me.  Ms. **** property manager, texted me last week and said the washer/dryer has not been delivered yet and we will be compensated for this.  She was supposed to send me a letter and now I don't hear from anyone.  Something really needs to be done.  

  Business Response

  Date: 02/05/2025

  The 4th water heater arrived yesterday and will be installed today 

  numerous staff members are in contact with this tenant 

  
  

  Customer Answer

  Date: 02/05/2025

   nobody got in touch with me that's  what they saying my unit suppose to come with a washer and  dryer when I moved into the unit and still haven't gotten it  they told me last week that the work order was completed that's the email I got from stlcity Wide about the hot water tank other than that I haven't heard from no one 

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I moved into this apartment complex there were several issues that were not handled for months (I have these details and mad a formal comlaint about them). Recently, they have failed to give sufficient assistance to me as a tenant and I am concerned that they need to be informed of their lack of urgency and unacceptable behavior.

  Business Response

  Date: 01/14/2025

  *********** contacted me 12/31/24 and informed me that he put in a request over the phone to get his washer serviced due to the door locking with his clothes inside. I informed him to email maintenance and add me on the email thread to confirm the request was logged properly. After submitting the request,  he informed me on 1/7/2025 that his request was closed although the washer wasn't serviced. I spoke with the maintenance supervisor and he informed me that his tech would be there that day, but later confirmed that the tech would be there the next day 1/8/2025.Wednesday 1/8/25 tenant contacted me in the afternoon stating that maintenance hadn't shown up yet. I spoke to the manager and he informed me that the washer was on the tech list, but couldn't confirm the *** when they would show up. The tech didn't show up on 1/8/25. Currently waiting on update from maintenance and confirmation that the washer has been serviced.

• Initial Complaint

  Date:11/29/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The property manger turned my lights off and has not did anything to get them back on my lights have been off since the day before thanksgiving and all of the food for me and my children is now spoiled and we are not able to stay in the unit because the building is infested with roaches and with the lights being off its getting worse I contacted Ameren my bill is only 26.00$ and its not due until December 13, **************************************************************************** the correct order Ameren stated that it seems as the lights had to be turned off from the main fuse box and that its nothing they can do

  Business Response

  Date: 01/03/2025

  Sorry for the delayed response, new management will be reaching out to this tenant to review her ledger together and address any inaccuracies. 

  Customer Answer

  Date: 01/27/2025

  I am writing to express my concern regarding the recurring issue of my electricity being turned off in my rental unit, despite it not being a disconnection from the power company. This is the second time this has occurred. The first incident was in November, the day before Thanksgiving, and the power remained off for a week. Currently, my lights have been out for 48 hours with no resolution in sight. When I contacted the maintenance office, the representative informed me that a technician could not be sent due to a past-due balance on my account. This response is both unethical and illegal. I live with small children, and this situation has left us unable to cook or care for basic needs. My food has spoiled, and we are now without shelter in freezing 25-degree weather, with no urgency from management to address this issue. Additionally, the past-due balance stems from a situation where I discovered that payments I had made were misappropriated by a previous property manager, **** ******. Despite explaining this multiple times, I feel that my concerns have been ignored. As a Black single mother, I no longer feel safe in my home and believe I am being unfairly targeted. I urge you to address this matter immediately.

  Business Response

  Date: 02/05/2025

  Tenant's issues are resolved and is communicating with Staff regularly. I am told she was going to remove this complaint. Thank you

• Initial Complaint

  Date:08/22/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been renting from this company since June 14th, 2024. I spend $1,575 every month to live here and in the past three months have had nothing but issue after issue be unattended to. Upon move in we had paid every fee required, but had to beg them for the proper keys to our apartment doors. Within the first month we started noticing rats and roaches. The roaches have taken over our apartment and they refuse to being in an exterminator, instead opting for their maintenance crew to come by with a $10 bug spray from ******* multiple times a week. IT HAS BEEN A MONTH AND WE STILL HAVE ROACHES EVERYWHERE. The straw that broke the camels back was on 8/21 we came home to a pipe burst and our ceiling split open and falling. We called the emergency maintenance number and were told someone would be by, it has now been 24 hours later and NO ONE has come by and our ceiling is still all over the ground. When maintenance does come by, they come in unannounced with at minimum three people, wander around the apartment, and then leave the doors unlocked when they go. I have this all on camera from every time they have come in. The complete disregard for tenant safety is abhorrent.

  Business Response

  Date: 08/23/2024

  We have been treating these units non stop pretty much every week, not only that we hired an external company STL Pest control that already treated every single unit twice.
  
  The issues they reported since they moved in everything has been taken care of .
  
  Replace Pull Chain on all ceiling fans. Moved into the unit a week ago and the pull chains that control speed were not attached. - This issue has already resolved 

  the only open work order that I currently have is for bathroom ceiling repair and that was logged 8/22.

  We have already talked to tenant today, and will meet with her again later today to finish resolving items. Thanks 

  Customer Answer

  Date: 09/20/2024

  We moved into an apartment with this company in June. Upon move in we began seeing roaches and have been in constant contact to try to resolve the issue. This was very clearly a known issue that was not disclosed to us upon signing the lease, because upon the first week of living there the maintenance crew came through asking us if we had seen any bugs yet. The pest crew they claim to hire is not adequate in the slightest and I have asked many times for the company name of this pest crew and they will not share who it is. The roaches have now made their way inside all of our appliances (microwave, oven, refrigerator) and the only solution weve been given is to expel more money to move into one of their other buildings, which may or may not also be ***** infested.

  Business Response

  Date: 09/20/2024

  We are actively treating the unit on a weekly basis and doing inspections at each unit every other week. We have offered the tenant to transfer to one of our sister properties and she has declined the offer. I will again follow up with the tenant to see if there is any property she is interested in or would like to transfer to. And we will continue to treat this unit and the surrounding units on a daily basis until the issue is resolved.

  Customer Answer

  Date: 09/23/2024

  Complaint: 22183998
  
  I have reviewed the business' response and am rejecting it because:
  

  Maintenance has not been by to treat my apartment since 9/12/2024- this is almost two weeks from today. Additionally, we did not reject the offer to move properties. All of this was conducted over email, so you are able to go back and read that we are still looking through properties however we have no intention of paying even more money to move buildings. Half of the properties that were offered to us were Lux Properties, of which were just indicted on Federal fraud charges. Again, noted in the email as a reason for our hesitancy in picking out ANOTHER place to move to. 

  Additionally, we stated that if we can be guaranteed our same rent price and a *****-free home, we would be happy to look into moving seriously. However this was seen as an absurd request and we were told they just cannot accommodate our same agreed upon renting price. If your emails state otherwise in any of this, please advise. However we are asking to not be inconvenienced any further to find a healthy living environment. 
  
  Finally, my initial request was a lease break or lease adjustment to six months. If this is do-able I would be happy to discuss further. 
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:08/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started communicating with *** and **** on or around 7/26/2024 regarding the ArtLofts. I continually had issues with getting ahold of **** to see the available unit. I was advised that once I decided on a unit the $350 was to hold said unit and that my rental history, criminal background check and recent paycheck stubs were sufficient. I was told that along with the $350 to hold the until I would need to pay the first months rent upfront to move in and the last months rent could be paid over time. However, when I decided on unit 9D on Wednesday, 8/14/2024 I was told that I had to pay 3 months rent upfront, then after stating that's not what was discussed, **** changed to two months rent ($2500) upfront and September would be prorated. When I suggested just waiting and moving on 9/1/2024 I was advised that the unit couldn't be held (which was initially what the $350 was for). **** stated that he would have the deposit returned but refuses to provide a timeframe. I have left both text messages as well as messages on their website and haven't received an answer.

  Business Response

  Date: 08/22/2024

  Unfortunately, her application was not approved as it did not meet our criteria. As a result, we offered a refund, which typically takes up to 30 days to process. However, I wanted to inform you that we have expedited the process, and her refund has now been issued. She should see the funds returned to her account shortly.