We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Apartments

Northern Village

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartments.

Complaints

This profile includes complaints for Northern Village's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Northern Village has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It's was about 2 months ago that I told the apartment complex about the bathroom wall being destroyed and left asbestos in my tub for a week now we have toxic wast in the tub and we cant take a bath in it we pay 775 in rent we have been nice and asked them to fix it but they won't come in and our *** animals are exposed and the pipes are lead pipes after the property manager told us they replaced them so we can't drink the water and thirs big holes and the back of our complex thier methane gas leaks

    • Initial Complaint

      Date:04/02/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I live in northern village apartments.The water has been ice cold for About a week. I contact it someone the other day to speak with them about it. Had a hard time getting an answer. And when I did it was an obvious lie. I was told someone would be by 2 evenings Ago to work on the furnace and no one has come by yet. We can't bathe or even wash our dishes with ice cold water.

      Business Response

      Date: 04/02/2025

      Hello,

       

      This is the wrong Northern Village Apartments.  We are located in *********, MD and the property this resident is at is listed as Northern Village
      5303 Lucas **** **, ***********, MO 63121.  The phone number is **************

       

      Thanks

       

      ***** ****

      PM

      Northern Village Apartments

      ************

      ******************************************

    • Initial Complaint

      Date:03/23/2025

      Type:Facilities Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***** infestation Mold Mice Bugs Maintenance upkeep Building collapse Flooding in building Fear of life and safety Severe code violations Extreme health violations Electrical faulty equipment Gas leaks

      Customer Answer

      Date: 04/17/2025

      ****** ***** is the alleged property manager, and has in the past been convicted of embezzlement and fraud by the ***. He is a very hostile property manager and does not respond to my attempts of communication as well. His direct number to reach him is ************

    • Initial Complaint

      Date:08/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Roaches in the fridge, roaches in the oven, roaches in the couch, roaches all over. They keep saying that people are supposed to come and spray, and this has been months. During this time, I have had to buy my own bug spray, and I have been given 50 dollars off, but that doesn&#**;t nearly cover it. They put up a now leasing up and charge 1000 dollars for 1 bed room apartments. I have been trying to communicate with the new management and they are not listening. To be exceedingly clear: EVERYONE IS HAVING THIS ISSUE. I have been talking to people wanting to move as a result of this situation. It needs to be taken care of!

    • Initial Complaint

      Date:06/10/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My housing complex is threatening to tow cars away with no given reason on why and when we asked why can't we park in front of apartment building, they were not able to give us a valid reason on why we cannot park in front of our house anymore and we would like to know why. I have children, I have a 7 year old and a 1 year old, not being about to park in front of my house is inconvenient and I pay rent here.

    • Initial Complaint

      Date:05/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is a hole in the roof and the ceiling in the hallway fell in due to getting wet from the rain. The insulation/padding is hanging down and full of mold.

    • Initial Complaint

      Date:05/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is my apartment complex. They are trying to make me pay a late fee of 100 dollars if my rent is not paid by tomorrow 5/7/2024. I have the money to pay them but I do not feel it is appropriate due to the nature of my apartment that I have reported to them. I have reported that I have a mice infestation and it is a health hazard. I take care of my 9 year old cousin and she cannot be in the home due to the mice being a health hazard. One of them jumped from a hanger in my closet to folded clothes. I reported this over a month ago and the leasing company told me that they haven't been able to get a contract for the pest control. I was told today that they had a contract but it still wont be done for at least another 2 weeks. I also have a ***** infestation that I have worked vigorously to clear and the office still hasn't done anything to assist. We have also not had any hot water for over a week. They told me today that they don't have any estimate on when it will be fixed.

    • Initial Complaint

      Date:04/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The roof is caving in. There are cracks in the walls, black mold is growing. Lead is in the water. We have a 20 month child who has tested. They refuse to fix air conditioning. They refuse to move to lower floor. They refuse to fix . *************************** is the lease holder.

    • Initial Complaint

      Date:12/28/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 7 my kitchen sink has fill with sludge and sewer water. I&#**;ve called the office and 2 people came out on 2 different days and the issue still occur. The sewer water is flooding my kitchen and seeping into my hallway and living room. The stench of sewer is making my children and me sick. I&#**;m on section 8 and I do not have a car. I&#**;m using my personal sheets and towels to clean up sewer water. This is unsanitary. I cant cook cant go in my kitchen

    • Initial Complaint

      Date:12/12/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi Goodmorning. I stay in Lucas hunt village with my 1 year old for a year now I will be breaking my lease early in April . In the beginning it was okay staying here but when my plumbing started acting up for the past 3 months now I let the office know ahead of time and put maintenance orders in but no one came to do anything.We have not been able to take a decent shower or bath because of them not doing the problem.My bath tub had been filled with garbage (ground beef,tomatoes,etc and a lot of sewage water . It has already overflowed on the floor and I told the office that no response.Me and my child has to boil water and take a bird bath in the hallway of the apartment . The bathroom smell is getting worse I could barley go in there and do anything cause the smell so strong . Lead is falling off the walls I have to sweep everyday to make sure my daughter doesnt get lead poisoning. An incident happened to were someone shot through my living room wall and window and no one had done anything about it not even the police. I also told the office about the flooding in the basement of the apartment and nothing as usual I have tried to reach out to the health department and the office multiple times no response. We are going to be evicted soon.No one obviously care about a childs health we have already both been sick from the sewage smell from the bathroom and down in the basement I would like to remain anonymous and just get my story heard please .I will live in a shelter with my child before I stay here. Still till this day on Tuesday December 12,2023 my bath tub is full of contaminated water that smells like sewage and it is very strong .

    Northern Village is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.